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Public complaints: Slotsmagic does not refund deposit / does not activate account

Topic created on 16th Jul. 2018 | Page: 1 of 3 | Answers: 25 | Views: 6,436
dnight
Rookie

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 06:27 pm CEST#1
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Hello together,

i registered at Slotsmagic and deposited 20 euros with welcome bonus. Unfortunately, I had overlooked that this casino belongs to Drueckglueck, with which I had myself blocked last year. Now I have asked for a refund of my deposit. Thereupon the support answered me that I could do this quite simply in the account itself. But this is not possible, because the Welcome bonus is active, which can not be canceled. The support now does not react for 1.5 weeks. I have already written several emails and the chat is also never available. Can anyone from the GJ team help me?

Thank you and best regards

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Anonym

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 06:37 pm CEST#2
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f**k the 20 euro

Save yourself a headache and chop off the topic.

So I would do it like this

Besides, there are so many great casinos listed here, why the hell do people play at these 08/15 casinos?

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duzi2603

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 06:59 pm CEST#3
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Hello all,

i have the same problem, except that the casino is called Playmillion. For me it is about 100 euros and the casino blocks the money.

But that has a system!

In my eyes total fraud

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Anonym

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:03 pm CEST#4
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Hello you two,

Please contact the Maltese regulator MGA and file a complaint in English.

https://www.mga.org.mt/support/online-gaming-support/

Hope you will be helped.

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Knochen
Elite

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:12 pm CEST#5
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sergioslot wrote on 07/16/2018 at 18:37: f**k the 20 euro

Save yourself a headache and chop this topic.

So I would do it like this

Besides, there are so many great casinos listed here, why the hell do people play at these 08/15 casinos?

I would also try to get the 20€ back.

This is once again not a scam but just a bad company philosophy. After all, you have blocked yourself. Basically, I can only advise against being blocked in casinos if you actually want to continue playing. Only in the case of a final break with gambling, this option should be pulled, because that's what it's there for. If you are simply dissatisfied with the casino, you also have the option to delete your account.

Otherwise, I can only agree with the previous speaker: If the support does not respond, then simply file a complaint with the competent authority.

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dnight
Rookie

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:50 pm CEST#6
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In any case, I will try to get the 20 euros back. if necessary, via the mga. that has but really method. can only advise everyone from drueckglueck.com and connected casinos.

This post has been translated automatically

Knochen
Elite

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:52 pm CEST#7
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dnight wrote on 16.07.2018 at 19:50: In any case, I will try to get the 20 euros back. if necessary, via the mga. that has but real method. can only advise everyone from drueckglueck.com and connected casinos.

May I ask with what reason you have blocked at that time?

What is the method? You banned yourself and thus expressed the explicit wish to the company not to let you play anymore. Of course, they have to refund the money, but it was you who broke the rules in the first place, even if it is an understandable violation that can happen.

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dnight
Rookie

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:57 pm CEST#8
1 Like

Liked this post: Anonym
I was satisfied with drückglück simply tchibo. Everything lame and sau unperformant. I have communicated this to the support. Also that I ask to remove the bonus so I can pay out my money. Since then, no reaction. Especially since I as a player do not see directly which side is in cahoots with which. find it already ne mess that it was possible to register at all. Just in live chat. account check now takes 10 minutes and the olle writes no more. really suck. will delete my account there immediately and avoid all casinos of titanium brace marketing.

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M****3

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 08:31 pm CEST#9
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If you only want to avoid the pages of the online casino, there is a possibility to block the websites from the domain via Internet Explorer. Just read about it on the Internet, maybe it will help you not to fall into such a trap again

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Anonym

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 09:32 pm CEST#10
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dnight wrote on 07/16/2018 at 6:27 pm: Hello everyone,

i registered at Slotsmagic and deposited 20 euros with welcome bonus. Unfortunately, I had overlooked that this casino belongs to Drueckglueck, with which I had myself blocked last year. Now I have asked for a refund of my deposit. Thereupon the support answered me that I could do this quite simply in the account itself. But this is not possible, because the Welcome bonus is active, which can not be canceled. The support now does not react for 1.5 weeks. I have already written several emails and the chat is also never available. Can anyone from the GJ team help me?

Thank you and many greetings

Madness I had recently also hairgenau so, yet at PlayMillion. Unfortunately it was much more money. DrückGlück does not lift the self-lock and PlayMillion is only 2 minutes in 24 hours in the Live Chat available. Emails I have also written dozens. My Tip wait until the bonus has expired, so I tried it now.

This post has been translated automatically

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