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Public complaints: Slot Planet does not pay out

Topic created on 19th May. 2018 | Page: 1 of 1 | Answers: 5 | Views: 3,363
upola
Legend

Slot Planet does not pay out

19th May. 2018, at 06:32 pm CEST#1
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Hello people

I deposited 20 euros with Neteller on the16th and got 40 euros bonus.

I thought the Welcome bonus can not be because that is only at 100%.

So I accepted it, even though I deposited with Neteller.

I knew that the welcome bonus is not granted with Neteller.

Now they wrote me that they do not pay out the money because I deposited with Neteller.

I have read again in the terms and conditions whether this applies to all Bomuse, but I find nothing.

It is about 400 euros.

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Stromberg
Legend

Slot Planet does not pay out

20th May. 2018, at 12:43 am CEST#2
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In the "Standard Promo Terms" only the Welcome bonus is mentioned, but these are supposed to be basic for all promos and in addition to these the "significant terms" are valid for each promo.
Would have to know which promo that was and know the conditions.
That you can then accept the bonus at all is totally stupid though...

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TimTheBull
Rookie

Slot Planet does not pay out

20th May. 2018, at 07:07 am CEST#3
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Hello,

if you didn't want a bonus, then you could have refused the bonus and played it safe, or is that not possible there?
If you accept a bonus, then you should also be made aware of the bonus conditions or should make yourself clear before you accept a bonus and then have to fulfill bonus conditions.
The whole thing is of course very annoying, but if you have accepted a bonus and played with the bonus, then you will probably not get out of it.

That's why I usually always play without a bonus, because in 99% of the cases all problems and complaints are somehow related to a bonus.

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upola
Legend

Slot Planet does not pay out

20th May. 2018, at 10:36 am CEST#4
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morning

i thought this is not the Welcome bonus, because I have 200% instead of 100%bekommen.
i had registered there at some point.I know that also only so, if the WB with Netteler is not granted you do not get the.
With me a window opened on whether I want to have the bonus.

I play for a long time in OC and actually know how to deal with a bonus...have also had no problems until today....I have always gotten my money.
Now it has caught me also times...and one knows yes, if they do not want to pay the also do not pay.Maybe that is also intended by the
I am myself to blame, why do I play in such a shed.

Edit: unwanted table removed.

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upola
Legend

Slot Planet does not pay out

20th May. 2018, at 10:37 am CEST#5
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What is this always a crap table

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upola
Legend

Slot Planet does not pay out

22nd May. 2018, at 03:51 pm CEST#6
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Sent Slot Planet a friendly email yesterday and explained everything again in peace.
Today I got an answer.they pay me out of goodwill 200 euros.
I accept that.so the issue is settled.

This post has been translated automatically

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