Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Scepticism at Platin Casino... (Solved / Win was paid out) (Page 6)

Topic created on 14th Aug. 2018 | Page: 6 of 6 | Answers: 57 | Views: 16,492
Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 01:18 pm CEST#51
0 Likes

Nobody has liked this post so far
upola wrote on 08/23/2018 at 12:31 pm: Daniel

To me this is pure chicanery.As stkrie already noted,you could have cleared all this with the player.
Only now that you have stepped in,paying out is not a problem.

Unfortunately we don't have a legal department (maybe it will come) and I'm not an expert in money laundering laws. But apparently you can't give out any information to anyone if you have such a suspicion. Maybe it makes sense, because you help the perpetrator(s) to hide possible crimes. Probably such a thing is also rather rare and I think there are better ways to launder money than online casinos. But if it happens, then I can well imagine that the casino is then also times quickly associated with it and then there is Trouble and in the word case still bad lying press on top.


According to Platincasino, the picture on the ID card deviated so much from the biometric standard (The top 10% of the face cut off, inadmissible background image, poor image quality, no neutral facial expression) that the security department, as well as the management were 100% convinced that the ID card must be fake. I have not seen the ID card and therefore cannot form a picture of it. But if this is indeed the case, then one must assume that it is a fake and in this case one must also ask why the customer sends in a fake ID card? What reasons are there for sending in a forged ID card?

I do not want to defend the Platincasino - even if it may look like that to some people. But in principle, I do not recognize any stalling tactics based on the procedure.

1. Cologne has won.
2. The PlatinCasino has blocked the account due to a justified (?) suspicion.
3. Cologne was not able to gamble his win during the time of the suspension.
4. Cologne submitted a certified copy of the ID.
5. The account was reopened and Cologne was able to pay out his win without any problems (?).
6. If this procedure was common practice there, there would already be many more similar complaints here in the forum.

If PlatinCasio had simply refused the payout and left the account open, then one could speak of stalling tactics. But in this case, PlatinCasino had no advantages, but only the following disadvantages:

1. A negative thread about PlatinCaisino was opened on GambleJoe.
2. A customer was upset.
3. The customer can no longer use the money during the time of the block, which means that PlatinCasino has nothing to gain from it. Except maybe that those there are completely mentally disturbed and perverted and have fun arbitrarily bullying customers. But I exclude the latter
3. PlatinCasino still has to pay out in the end, as long as the ID is genuine.

10.000€ is certainly not little money but for a larger company also not so much that it is worth it to accept negative press for it. Especially if the casino knows that they have to pay out in the end anyway. 10.000€ is now also not an absolute exception profit. A win of this magnitude occurs with tens of thousands of players certainly almost daily.

As I said: It would be good if Cologne would contact us again and tell us if he was able to withdraw the money. It would also be interesting to know whether the ID actually deviates as much from the following standards as it was described to me: https://www.biometrisches-passbild.net

If it really deviates so much from these norms, then I wonder how the people at the citizen's office in question work?

This post has been translated automatically

s****e

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 01:42 pm CEST#52
0 Likes

Nobody has liked this post so far
If you block his account, you make him aware that something is wrong.
So it can't be the purpose of the money laundering law, because from now on he has time to cover up his
To cover up his crimes. So it makes little sense.

It is smarter to let him continue as before, and inform the relevant authorities, so that they can work sensibly
so that they can work sensibly. Above all, from where is paid etc..

It would be completely unprofessional to work like this. That is why this is
Therefore, this is certainly a pretext

It's no coincidence that counterfeiters and other criminals are shadowed before they strike,
before they strike. One wants to expose as many accomplices as possible

There is still the passport picture.
But we don't know that.

This post has been translated automatically

upola
Legend

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 02:25 pm CEST#53
0 Likes

Nobody has liked this post so far

Why would he use a fake passport when he uploads a certified copy a little later?
So something is not right.
But if he got his money, all is well.

This post has been translated automatically

Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 07:43 pm CEST#54
0 Likes

Nobody has liked this post so far
upola wrote on 23/08/2018 at 14:25
Why would he use a fake passport,when a little later he uploads a certified copy?
So something is not right there.
But if he got his money,all is well.

Why would the casino ask for a certified copy from this one player (there are no complaints of this kind so far)? Even from a player who comes from GambleJoe and where the Risk of negative press is high, if they pay out a little later anyway?


Unless the manager is completely lying to me, the issuing authority just f**ked up by accepting a completely inadmissible picture. I mean this can theoretically lead to problems in other areas of life as well. For example, if he now books a flight or is checked by the police, then a check would most likely also take longer than normal and due to extra checks at the airport, the good guy could miss his flight.

But back to the most important thing: Cologne, have you received your money in the meantime?

This post has been translated automatically

Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

24th Aug. 2018, at 11:40 pm CEST#55
0 Likes

Nobody has liked this post so far
Cologne? Have you received your money in the meantime? If you don't get back to me by 08/27/2018, then I'll assume everything worked out and close this thread.

This post has been translated automatically

Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

26th Aug. 2018, at 01:09 am CEST#56
0 Likes

Nobody has liked this post so far
i would be very surprised if he did not get it if everything was correct.... platin casino (I think) is absolutely reputable^^

This post has been translated automatically

Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

26th Aug. 2018, at 01:10 am CEST#57
0 Likes

Nobody has liked this post so far
He must have received his money, otherwise he would have written here again for sure

This post has been translated automatically

Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

28th Aug. 2018, at 09:40 pm CEST#58
0 Likes

Nobody has liked this post so far
Since Kologne did not get back to me, I assume that the thread creator has paid out and received his win in the meantime. Thus I close this thread.

This topic has been closed

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 05:23 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately