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Public complaints: Scepticism at Platin Casino... (Solved / Win was paid out) (Page 6)

Topic created on 14th Aug. 2018 | Page: 6 of 6 | Answers: 57 | Views: 16,700
Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 01:18 pm CEST#51
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upola wrote on 08/23/2018 at 12:31 pm: Daniel

To me this is pure chicanery.As stkrie already noted,you could have cleared all this with the player.
Only now that you have stepped in,paying out is not a problem.

Unfortunately we don't have a legal department (maybe it will come) and I'm not an expert in money laundering laws. But apparently you can't give out any information to anyone if you have such a suspicion. Maybe it makes sense, because you help the perpetrator(s) to hide possible crimes. Probably such a thing is also rather rare and I think there are better ways to launder money than online casinos. But if it happens, then I can well imagine that the casino is then also times quickly associated with it and then there is Trouble and in the word case still bad lying press on top.


According to Platincasino, the picture on the ID card deviated so much from the biometric standard (The top 10% of the face cut off, inadmissible background image, poor image quality, no neutral facial expression) that the security department, as well as the management were 100% convinced that the ID card must be fake. I have not seen the ID card and therefore cannot form a picture of it. But if this is indeed the case, then one must assume that it is a fake and in this case one must also ask why the customer sends in a fake ID card? What reasons are there for sending in a forged ID card?

I do not want to defend the Platincasino - even if it may look like that to some people. But in principle, I do not recognize any stalling tactics based on the procedure.

1. Cologne has won.
2. The PlatinCasino has blocked the account due to a justified (?) suspicion.
3. Cologne was not able to gamble his win during the time of the suspension.
4. Cologne submitted a certified copy of the ID.
5. The account was reopened and Cologne was able to pay out his win without any problems (?).
6. If this procedure was common practice there, there would already be many more similar complaints here in the forum.

If PlatinCasio had simply refused the payout and left the account open, then one could speak of stalling tactics. But in this case, PlatinCasino had no advantages, but only the following disadvantages:

1. A negative thread about PlatinCaisino was opened on GambleJoe.
2. A customer was upset.
3. The customer can no longer use the money during the time of the block, which means that PlatinCasino has nothing to gain from it. Except maybe that those there are completely mentally disturbed and perverted and have fun arbitrarily bullying customers. But I exclude the latter
3. PlatinCasino still has to pay out in the end, as long as the ID is genuine.

10.000€ is certainly not little money but for a larger company also not so much that it is worth it to accept negative press for it. Especially if the casino knows that they have to pay out in the end anyway. 10.000€ is now also not an absolute exception profit. A win of this magnitude occurs with tens of thousands of players certainly almost daily.

As I said: It would be good if Cologne would contact us again and tell us if he was able to withdraw the money. It would also be interesting to know whether the ID actually deviates as much from the following standards as it was described to me: https://www.biometrisches-passbild.net

If it really deviates so much from these norms, then I wonder how the people at the citizen's office in question work?

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s****e

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 01:42 pm CEST#52
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If you block his account, you make him aware that something is wrong.
So it can't be the purpose of the money laundering law, because from now on he has time to cover up his
To cover up his crimes. So it makes little sense.

It is smarter to let him continue as before, and inform the relevant authorities, so that they can work sensibly
so that they can work sensibly. Above all, from where is paid etc..

It would be completely unprofessional to work like this. That is why this is
Therefore, this is certainly a pretext

It's no coincidence that counterfeiters and other criminals are shadowed before they strike,
before they strike. One wants to expose as many accomplices as possible

There is still the passport picture.
But we don't know that.

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upola
Legend

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 02:25 pm CEST#53
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Why would he use a fake passport when he uploads a certified copy a little later?
So something is not right.
But if he got his money, all is well.

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Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

23rd Aug. 2018, at 07:43 pm CEST#54
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upola wrote on 23/08/2018 at 14:25
Why would he use a fake passport,when a little later he uploads a certified copy?
So something is not right there.
But if he got his money,all is well.

Why would the casino ask for a certified copy from this one player (there are no complaints of this kind so far)? Even from a player who comes from GambleJoe and where the Risk of negative press is high, if they pay out a little later anyway?


Unless the manager is completely lying to me, the issuing authority just f**ked up by accepting a completely inadmissible picture. I mean this can theoretically lead to problems in other areas of life as well. For example, if he now books a flight or is checked by the police, then a check would most likely also take longer than normal and due to extra checks at the airport, the good guy could miss his flight.

But back to the most important thing: Cologne, have you received your money in the meantime?

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Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

24th Aug. 2018, at 11:40 pm CEST#55
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Cologne? Have you received your money in the meantime? If you don't get back to me by 08/27/2018, then I'll assume everything worked out and close this thread.

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Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

26th Aug. 2018, at 01:09 am CEST#56
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i would be very surprised if he did not get it if everything was correct.... platin casino (I think) is absolutely reputable^^

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Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

26th Aug. 2018, at 01:10 am CEST#57
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He must have received his money, otherwise he would have written here again for sure

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Daniel
Elite

Scepticism at Platin Casino... (Solved / Win was paid out)

28th Aug. 2018, at 09:40 pm CEST#58
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Since Kologne did not get back to me, I assume that the thread creator has paid out and received his win in the meantime. Thus I close this thread.

This topic has been closed

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