Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Scepticism at Platin Casino... (Solved / Win was paid out) (Page 2)

Topic created on 14th Aug. 2018 | Page: 2 of 6 | Answers: 57 | Views: 16,491
Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

15th Aug. 2018, at 12:32 pm CEST#11
0 Likes

Nobody has liked this post so far
Really to ko.....

"I can only pass this from our payment department. I will need a passport or a certified copy of your ID."

I can't get any further, mails are not answered, now all of a sudden in Caht they say they want a CERTIFIED copy of my ID.

The chat is unfriendly and speaks bad german.

Anybody got any ideas?

Wouldn't even know how to certify a copy.

This post has been translated automatically

redriver67
Expert

Scepticism at Platin Casino... (Solved / Win was paid out)

15th Aug. 2018, at 12:46 pm CEST#12
0 Likes

Nobody has liked this post so far
I can still remember well when I paid out my win back then. This eternal waiting until the money was there. When asked in the chat why it takes so long whether they had so much work at the moment, came the answer "That's just with them so". After 12 long days of waiting and worrying whether I will ever get my money, it was then but on my bank account. Since then, I think about it 3 times whether I still pay in what.

This post has been translated automatically

Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 03:51 pm CEST#13
0 Likes

Nobody has liked this post so far
So, we are at 48 hours. No mail, account deactivated, chat outrageous. Documents sent three times. The city does not certify any identity cards. Situation for me slowly more than unseriös.

This post has been translated automatically

Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 03:59 pm CEST#14
0 Likes

Nobody has liked this post so far
platincasino is one of my regular casinos... have never had problems with withdrawals... the money was usually after not even 24 hours on the account...even with
(for my circumstances) "higher" sums of 2000 euro...

This post has been translated automatically

Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 04:01 pm CEST#15
0 Likes

Nobody has liked this post so far
I deactivated my account there a long time ago, because I waited more than 7 weeks for a 12,000 euro payout. And the discouragement in the chat and by mail got on my nerves. Doesn't necessarily help you, but I would recommend you to be friendly and relaxed in the chat. It has worked wonders for me if you are courteous and polite with the support. This actually led to me getting the private cell phone number from a support employee (I don't want to name him here) so that payouts are accelerated. So I can contact him directly.

Stay relaxed, respond to the demands of the casino, be polite and do not directly threaten legal action. In my whole life I have only failed to get one payout, and that was at 77jackpot.com, where I stupidly and naively failed to notice that they were running different software. You will get your money already.

This post has been translated automatically

Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 05:28 pm CEST#16
0 Likes

Nobody has liked this post so far
Thank you Harmomy. I always keep the diplomacy. What annoys me is that they take the p**s. "Julia" writes me that my mail with the documents has been received, and is being checked by colleagues. Then I ask them to please ask the "Payment Department" what the status is. Answer: "I can't get in touch with that department" My question: "Then how do you know that my mail is being processed?" Chat interrupted... reconnect, no more answer, even after 10x "Hello Julia?" Absolute impudence, in my eyes.

This post has been translated automatically

Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 05:31 pm CEST#17
0 Likes

Nobody has liked this post so far
What amazes me the most, has anyone experienced this before? :

That the account is "disabled" during verification. Where is the sense there??

This post has been translated automatically

Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 06:12 pm CEST#18
0 Likes

Nobody has liked this post so far
Cologne wrote on 08/16/2018 at 5:31 pm: What amazes me the most, has anyone experienced this before? :

That the account is "disabled" during verification. Where is the sense there??

Have clicked through 40 casinos to find one that suits me (have not even deposited in 36 of them) and this occurred in 3 of them. Mostly these are unserious or overcautious, but at Platin Casino I would not necessarily want to play now. I don't know anyone who has played there and would recommend it to me and I have been able to collect numerous contacts in the meantime, even though I haven't been there long myself.

This post has been translated automatically

Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 06:42 pm CEST#19
0 Likes

Nobody has liked this post so far
" and this occurred on 3 of them"

Ankor, I don't understand that sentence What occurred in 3 of them?

This post has been translated automatically

Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 07:22 pm CEST#20
0 Likes

Nobody has liked this post so far
At 3 casinos you were restricted during or before Verification and could not play, for example.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 12:32 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately