Public complaints: rizk.com refuses to pay out winnings in the amount of €6870 (case solved: money was paid out)

donprollo wrote on 20.09.2018 at 16:29: I have made several deposits to the player account on 24.08 at Rizk.com. The deposits were made through the PayPal accounts of a friend because I myself do not have Paypal.

On 25.09 I contacted the support because of the Verification and withdrawal. There I was told that deposits from other accounts are not allowed. However, I did not know this at the time, because the terms and conditions do not really express this clearly. The support staff often told me that this behavior is normally punished with a warning.

For the verification I uploaded all documents from me, in addition I uploaded the ID card and a screenshot of the Paypal account of the friend. Everything as requested. After several inquiries, it was always pointed out that the verification is still ongoing, but a payout takes place in the normal case.

On 29.08 my account was blocked, the wins were confiscated and the Deposit was paid back to the Paypal account of the friend. The payout was a total of over 7500€ where 630€ was the deposit. After contacting support several times after the account was blocked, there was no more contact. The contact persons did not react anymore and they always referred to the terms and conditions and that the decision is final.

I then wrote to GambleJoe and the MGA and complained, from both I have not yet received a response. Last week, the casino has contacted again and wanted from me a power of attorney for the use of the Paypal account this I have submitted. Yesterday everything was verified and my bank details were requested. Today I get an email that the account remains closed, the wins are confiscated and the decision is final. I feel really screwed.

The terms and conditions listed on the site (https://rizk.com/de/terms) describe the following:
8.8 In relation to deposits of funds into Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.

8.9 Deposits to Your Player Account can be made in a number of permitted currencies chosen by you upon registration. Deposits made to Your Player Account will be made in the currency chosen at registration. If you are depositing using an account with a bank or a payment service Provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.

8.10 If you make deposits into Your Player Account using any payment method belonging to someone else (a third party), we retain the right to request further information and documentation from you and from the other person (the third party) to confirm that you are duly authorised to use that payment method. We will place a lock on Your Player Account so that no deposits or withdrawals may be made until we are satisfied that you are duly authorized to use the payment method in question. If you are unable to provide us with satisfactory proof of your authority to use the other person's (the third party's) payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled. We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.

In paragraphs 8.8 - 8.10 it is described that a player should only use deposit methods that are under his control. The key word here is SHOULD and not MUST. It does not say that this is expressly forbidden. In section 8.10 they describe the case of deposits made from a third-party account. As described, my friend uploaded all the required documents from him and the documents from the friend on 25.09.2018.


It is also ridiculous that you don't get any help and rizk.com continues to be ranked #1. I have already heard about similar problems in the forum.

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Random wrote on 09/20/2018 at 4:34 pm
Really people. How stupid are you all to keep depositing from other people's accounts?

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