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Public complaints: Rizk.com makes verification impossible

Topic created on 07th Oct. 2018 | Page: 1 of 2 | Answers: 15 | Views: 7,724
Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 12:22 am CEST#1
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So, for the first time I requested a withdrawal from Rizk.com. Two days later the request that I should verify myself (it's about a paltry 10 euros!).
All right: Immediately after receiving the mail Perso, screenshot from the PayPal page and incidental invoice scanned and uploaded. Now a mail came that this is not enough, with unbelievable reasoning (e.g. on the Paypal screenshot info is missing, which is actually legible).
Logging in again and uploading a screenshot, as requested in the mail, does not work: When trying to log in, the error message "Your game time limit has been reached" appears. Um yes, I do not want to play, but verify!

Of course, this is also a tactic: If someone intentionally delays the payout process and sets limits, then simply lock him out of his account. Payout was requested on Thursday, now it's Sunday. Even if it's only 10 euros: I will report this to the MGA, and as soon as I have the money I'm gone from Rizk. Since sunmaker is worlds more serious.

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 12:29 am CEST#2
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Liked this post: Avatar von Obmnmy Obmnmy
To be honest, I'm a bit surprised by this procedure, because I have even been able to withdraw 3-digit contributions at Rizk without verification. I asked again in the chat and was also told that they would contact me if Verification is necessary.

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 12:39 am CEST#3
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I also find it strange with the low amount. From sunmaker and Vera&John I also know that even with three-digit amounts was not asked for verification. Was rizk.com sold recently or something similar?

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 12:50 am CEST#4
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Can't you send the data by mail to the support? This should also work.

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 01:00 am CEST#5
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I would be very reluctant to send such sensitive documents over various Internet servers with an unencrypted e-mail. With the web upload via the login, they would be protected by TLS encryption.

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 10:52 am CEST#6
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Rizk replied: They said that logging into the account is not possible because there is a play time limit set up. I should let them know if the limit should be removed. The documents can also be submitted by email.

I answered that the Verification must be possible even if a game time limit is submitted, because it only refers to the games.
I already realize what would happen if I would agree to remove the limit: Rizk would say that for legal reasons the limit can only be removed in seven days.

Furthermore, I wrote to Rizk (in a polite tone, of course) that according to DSGVO I must be given an opportunity to submit the documents in encrypted form. I do not want to mail an ID card unencrypted through half the internet.


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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 11:23 am CEST#7
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Nevada wrote on 10/07/2018 at 10:52 am: Rizk replied: They said logging into the account is not possible because there is a play time limit set up. They want me to let them know if they want the limit removed. Documents can also be submitted via email.

I replied that Verification must be possible even if a playtime limit is set, because it only applies to the games.
I already realize what would happen if I would agree to remove the limit: Rizk would say that for legal reasons the limit can only be removed in seven days.

Furthermore, I wrote to Rizk (in a polite tone, of course) that according to DSGVO I must be given an opportunity to submit the documents in encrypted form. I do not want to mail an ID card unencrypted through half the internet.



As far as I know you can also send emails encrypted, otherwise Rizk will now take some time and drink tea. Although the GDPR also applies in Malta, but from the location Germany you will have it a bit difficult with a lawsuit. That is, they will not be afraid and will not grant any special option other than email or to try again after the limit has expired.

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upola
Legend

Rizk.com makes verification impossible

7th Oct. 2018, at 11:36 am CEST#8
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Why not verify yourself before depositing...then you can avoid such problems.

I wanted to verify myself at Genesis Casino, and sent my documents by mail.
For 2 weeks they do not want to recognize my passport, the corners would not be seen.
Now I'm fed up and have written to them to delete my account.
There are enough other reputable casinos where I can play.

I always send my documents by mail....What should happen.
If the casino has your documents, they can also pass on your data.

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 03:52 pm CEST#9
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I would very much like to be able to send documents to Rizk as an encrypted email.
But for that they would have to provide me with their PGP public key, if they have one.
If the browser access would be open again (only for verification), things would be even easier (it is automatically encrypted via https).
From my point of view, this is really just a delaying tactic.

Sending unencrypted documents would be reckless in my eyes. The mail is also forwarded en route from servers that do not belong to the casino. There, someone uninvolved could pick up the documents and misuse them for identity theft.
I think it is unlikely that the casino itself forwards documents. The transport route is rather problematic.

Of course, I do not intend to sue the casino. It is only about 10 euros. However, I am then smarter and will avoid Rizk in the future.

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Anonym

Rizk.com makes verification impossible

7th Oct. 2018, at 05:04 pm CEST#10
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So with me everything went quickly, you had to upload of course all the necessary documents, that went quickly, also the Verification went quickly. If you are lucky, you only need a verification from payments of 2000 euros, but this is not a guarantee, but can but must not be. For me it is the best casino at the moment. I hope your things will be rules.

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