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Public complaints: Rizk refuses to pay out €3275.00 (Page 5)

Topic created on 05th Sep. 2018 | Page: 5 of 8 | Answers: 70 | Views: 31,145
ruhrpott
Expert

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 06:10 pm CEST#41
1 Like

Liked this post: Avatar von Matthias Matthias
I honestly don't understand at all why a discussion was started about this. You have, as bitter as it is, not deposited from your own account. Rizk prohibits this. You have returned your deposits and that's it.
I also think in general, independent of you, something like this has no place here from my point of view, because the casino has done nothing wrong. If you start now and every time such a thread opens, without an error is present and you only hope for ne possible goodwill payment of the casino, then cheers meal, then you soon have 100 new threads, daily....
Do not get me wrong, it's annoying because of the sum somewhere already, but also your own mistake

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Isisam
Rookie

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:19 pm CEST#42
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You do not have to read it, I would like to share my experience here and it's about the me from the. Casino several times assured that there will be no problem with the withdrawal I even get the email in which it says that it was paid out and it is then denied.

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s****e

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:24 pm CEST#43
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Doesn't the email say subject to review by the finance department?

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Isisam
Rookie

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:30 pm CEST#44
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Hello Isabelle,
Thank you for contacting us.
We are happy to confirm that your payout of 3275,00€ 945,00€ and 180,00€ has been confirmed.
If you have any further questions we will be happy to help you.
Sincerely yours.
Selina
Support Advisor
Hello Isabelle,
All disbursements were paid on 09/08/2018.
But the transfer can request up to 5 working days therefore you should receive all payouts by Friday 17.08.2018.

If you have any further questions we will be happy to help you.


Have a great day!
Sincerely yours
Selina
Support
This is the email

And then I asked further and then came the email
Hello Isabelle,

As we told you several times, this was a misinformation and the payment did not go out. The wins were confiscated.



Best regards,


Caroline
Support Agent


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s****e

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:34 pm CEST#45
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That's really strange, the win is definitely there.
But you see, in principle, you have no recourse until the money is
is really on your account.

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Isisam
Rookie

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:36 pm CEST#46
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Yes, that's why it was confirmed to me and also in the chat the employees said they do not worry we are very fair and they get their money in any case. And next day everything lapses. Oh I would not have thought so etc but the decision came from higher up...

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s****e

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:38 pm CEST#47
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Yes, and then in the terms and conditions is always the beautiful sentence that decisions of the casino management
are final and cannot be appealed.
So everything that is said or written before is in principle invalid.

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Isisam
Rookie

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:39 pm CEST#48
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Exactly and from that day all were unfriendly was banned from the chat and I would abuse the chat

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s****e

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:40 pm CEST#49
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clear, from the moment when the decision is made, you're just annoying^^
must submit, then it goes^^

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Isisam
Rookie

Rizk refuses to pay out €3275.00

6th Sep. 2018, at 10:41 pm CEST#50
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Yes, I'll probably let it be now brings nothing.

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