Public complaints: Rizk Casino - have blocked me. (Page 7)

Random wrote on 08/20/2018 at 2:11 PM
I've been in the industry for 15 years, have a little more idea than someone standing behind the counter bringing people an iced tea. 😊

Then you say it yourself anyway that everything is half bad, then do not make it sound like you are in mortal danger every day.

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Harmony wrote on 20/08/2018 at 13:03: As I said before, I do not want to say anything more on the subject, because everything has been said from my side. I also don't need to deliver evidence to someone who has no idea about the industry and doesn't have a rudimentary idea of what you have to listen to from the "mob" on a daily basis. Maybe this is not so your gambling halls in Hintertupfingen, but open for example one in the focal point of Hannover. I don't need to look for another job, because the players finance my standard of living all by themselves I'm also not worried that something will happen to me at some point. Am quite well positioned

But now really to the end: I let everyone his opinion. That's exactly how I keep mine. You can pull this with pleasure in the ridiculous with music band and invitation in the restaurant, no problem. However, I am sure that everyone has recognized himself at least once in my text.



As a rule, I have an excerpt of all chats sent to me by mail. Should I still find this, I attach it here without comment.

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Ankor wrote on 20/08/2018 at 15:50
Sorry I couldn't recognize myself in your text, I couldn't recognize the so great casino operators and supporters either. Why do some casinos manage to put a halfway decent staff and others do not? Is the mob there about friendlier and more educated or has the casino operator really thought about customer service?

Your payout picture...yes what should it say at all? Doesn't that contradict your argument that win or loss should not play a role in the evaluation? And all the requirements were made because before that there was even more cheating - to want to protect yourself now with "look what we have to do, you can't even imagine" is very hypocritical. My support chats are also not consistently negative, but a large part is filled with copy & paste - because the casino operator wants to save money in such an important place.

I can't for the life of me approve of customers having to beg support to make sure the services offered work properly. No one says that you have no stress or conditions, but I will not let your one-sided representation of "mob" and "friendly casino staff / casino operator" stand so - because this does not apply in reality at present. There are enough players who play quietly every day in the casino, online and offline, and do not need any special treatment. Many are also friendly to the, sometimes unmotivated employees, but because now a few percent are leaning up and shouting around you can not say that all are "simple-minded". You are trying to protect yourself and your industry while badmouthing all the rest - but I try to consider both sides:

- Temporarily/permanently ban customers who are abusive or aggressive from the casino after the last transaction has been processed
- Employees who are constantly unmotivated -> sort them out or train them further

Just as you have had a bad experience with desperate players, many people seeking help have had a negative experience with support. Not every problem can be solved by nice words at the support, often you have to - if possible report to an authority or turn on official sites like gamblejoe and askgambler. If the casinos want it to be problem-free then there are some that make it, if not then they try to put as many obstacles in the way of the player as possible. In an arcade, as far as I know, there are no bonus rules like "35x wagering" or long payout delay, so a lot of the problems are already gone - that you then get the bunch of "I've gambled it all away, you're just cheating me" is clear. Otherwise, there are not many reasons why you need help from employees:

- Vending machine is broken
- Change money
- Crying because you made a loss
- Buy a drink

Some talk amicably with the staff, I have also had mostly good experience with arcade staff and also talked to some. It was very pleasant, but online I have to say the relationship is much worse - because they check off a list in the call center and if you do not agree that there must be room for improvement, then I do not know what to do...

/Addendum: By the way, in the thread you linked later (https://www.gamblejoe.com/forum/online-casinos/allgemeines/casino-support-mitarbeiter-haben-sie-es-bei-mc-donalds-nicht-geschafft-20053/#p20053), the supporters are also taken to task by the "mob"...but that doesn't fit into the world view...

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tontoo2 wrote on 08/21/2018 at 8:53 pm: Rizk is getting shitty. Had uploaded a photocopy ID at the beginning, verified, ok. Still shows in the history.
Now it started with small withdrawals, again requested photocopy ID (valid until 2022), etc.
Uploaded, in process, but again mails, please upload.

Ikibu belongs to the same group, also runs only crappy.
The last few days run generally many slots well, but at Ikibu everything just eaten down, Rizk pulls withdrawals with renewed request for the documents that are already available in the length.
Wanted to close the account at Ikibu several times, everything down to 0, nothing open, of course always the same error message, something like, please downplay. ðŸ™"

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