Public complaints: Rizk Casino - have blocked me. (Page 6)

Ankor wrote on 08/19/2018 at 16:29
Like every time, I can subscribe to the principle of friendly interaction, but to me it sometimes seems like you are massively taking the support workers under protection. Of course most support workers can't help technical problems, etc. but they can definitely be a bit more motivated in their approach. If they don't like the work, they shouldn't let it hang down on the players.

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Harmony wrote on 08/19/2018 at 23:32
You, that may very well be. Maybe it's because I have to deal with such mobs (no one is meant personally here) on a daily basis. What kind of insolence do you think I have to listen to in the arcade during the day? I am accused of Manipulation every day, that I rob players, cheat them, drive them to ruin, I am threatened with beatings... and I can extend this until dawn. Is it still going on? Exactly this kind of people I like to see from behind and there I am rigorous and put this monkey also in front of the door. Such assertions are usually set up by people who are as stupid as a bag of nuts. I have already mentioned here that probably only a single-digit percentage has an idea of what conditions and requirements we have succumbed to that we are allowed to operate our arcades at all. It is all the more impudent to be accused of manipulation by someone who has just gambled away his last 5 euros on 10 cents and is performing a monkey dance.

Why don't you go to a McDonald's for a day and listen to the low-level chatter of some half-witted people towards the employees there? I have a problem with the fact that there is no healthy togetherness in today's world. Everyone pulls his ego act, without regard for losses. No one is forced to Deposit money in an online casino, not even in an arcade. People do this of their own free will and are not forced to do so.

I don't care if I make myself unpopular here, but gamblers are so simple-minded that it almost rattles. Between wins and losses is a small per mille range and people make a huge barrel at losses here and suspect immediately unseriousness and illegal machinations. One day later they win 100 euros and write a positive review and the endorphins shoot up... there are 5 stars for the casino

I have been in the industry for a few years and have seen it all. Some should really read through the various multiple-choice questions of addiction prevention and then answer honestly for themselves.

And now back to the actual topic, which is why I answered here in the first place. Unfortunately, understanding has fallen by the wayside in this day and age. With understanding I mean that one should bring to its counterpart also times something of that, since it is simple support coworkers, who enjoyed no IT training, nor a network administrator are. They are 90% people, who are underpaid and get the thin shit of the angry gamblers for pocket money. If I tell you a hundred times a day that you are an idiot, then at some point your patience will break and you will start to shoot. Isn't that so? On top of that, the supporters have a guideline (just like in any other call center) that has to be followed. If you now come along with a technical problem, these people are simply limited and have no room for maneuver. There is someone sitting above him, above that another with requirements... and at the very top sits the boss. What's the problem if I can't reach the goal with the supporter, thank him for his effort and just try again later or the other day? This is the typical German mentality. Behind the mask of the anonymous Internet, everyone is strong and can insult and act like Karl Arsch at the muster. Outside in real life, no one can get a straight face and everyone swallows whatever is thrown at them.

@Random: All the crap I write here absolutely does not apply to you. It is only exemplary for the fact that I criticize the togetherness of people.

Last example: I deposited 3000 euros at Rizk a few months ago, got into 300 Shields, put on €12.50 bet and got the free spins in the first spin. Got right into 300 and had a little over 20000 euros on my speedo. So directly ausgecashed (deep in the night) and ready. About 30 minutes later I get an email that you can not withdraw because I have to convert the deposit at least once. I would have had no problem with it, but I was annoyed about my stupidity, because I knew it. So I went into the chat and asked in a friendly way if it was not possible to make an exception. Even then I waited forever for the answer, because they had to clarify the matter with the financial department. Long speech... after a few beers and small talk with the lady in support they did it. As proof, I could post here the screenshot of the deposit and withdrawal.

Do you really not understand the sense of dealing with each other and that patience and understanding have become a rarity? Do you also make such a circus in gambling houses when a device has a technical defect and the supervisor can't fix it? Do you then also demand that the responsible technician arrives at 2 o'clock in the night so that you get the 3.50 euros? Do not believe how often such people already came with the police and they have simply ALL drawn the short straw and had to wait.

That was it from me on this subject.

@stkrie: I have not answered you because you're just so unsympathetic to me that I read over you incredibly happy. Have done nothing to me, but I just can not ab you

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Harmony wrote on 20/08/2018 at 13:03: As I said before, I do not want to say anything more on the subject, because everything has been said from my side. I also don't need to deliver evidence to someone who has no idea about the industry and doesn't have a rudimentary idea of what you have to listen to from the "mob" on a daily basis. Maybe this is not so your gambling halls in Hintertupfingen, but open for example one in the focal point of Hannover. I don't need to look for another job, because the players finance my standard of living all by themselves I'm also not worried that something will happen to me at some point. Am quite well positioned

But now really to the end: I leave everyone his opinion. That's exactly how I keep mine. You can pull this with pleasure in the ridiculous with music band and invitation in the restaurant, no problem. However, I'm sure that everyone has recognized himself at least once in my text.



As a rule, I have an excerpt of all chats sent to me by mail. Should I still find this, I attach it here without comment.

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