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K****t

Forum posts: 688 Member has been banned

Rizk Casino - have blocked me.

19th Aug. 2018, at 11:56 am CEST#21

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Liked this post: Anonym, s****e

Harmony wrote on 08/19/2018 at 03:06 PM
Are you talking to me? You must really have a lot of time on your hands to write such a post here and have the gift of it being more than three quarters inconsequential. Where do I write that it is inconsequential? It has the exact urgency and importance to each as each just feels it. If that's how it is for Random, then that's how it is, and then that's of no interest to anyone here. But this is a forum where people exchange ideas and Random has chosen the way to make it public here, so he has to be able to live with different points of view. Ergo also with criticism of his approach. What problem do you have with that right now?

My advice was for everyone to take a step back, take a deep breath and stay calm and objective. Without knowing Random or you, I would say that you all have a bad day. To get directly banned because of such "little things", that can backfire quite badly. Until someone logs on to the next subsidiary, makes a real killing and then gets told by support that the money can't be paid out because account XYZ was closed of its own free will due to suspicion of addiction. And boom, the other account is also closed

Such "deeds" are nothing but pure affect actions, which one could bitterly regret sometime. So, and now make yourself some calf wraps and call me next time you have a problem with me

Taking a deep breath and going down is always a good thing. If such things happen once, that's okay too. They are all just people.
But if something like that is a permanent condition, it is unacceptable.
Often there are also attrition tactics behind it. Many players are then so annoyed that they use their money on other slots because of boredom and waiting time, and when they are suitably p**sed off, they take the first best machine and pepper more in than intended.
Once the problem is solved, people naturally want to play their favorite slots and Deposit again.

In addition, server problems can not only affect one player. Logically, several have to suffer from it, which certainly also turn to the support with it.
This means that these problems are known. Ergo, you don't have to keep repeating what the issue is in the first place and then wait for 10 minutes for an answer that again advises to delete cookies.
On the contrary, the casino then has to tell the customer that there is currently a technical problem and to please be patient. Then the customer knows and does not have to be annoyed.

As has already been mentioned, other places don't let sloppiness pass when it comes to money. When you buy a TV that doesn't work, you don't run after the employees for half an hour, repeat four times what the problem is, and then say "oh, never mind, I'll buy another one soon.

If casinos want to trick their customers into thinking that you can't close your account anywhere without expecting that you won't be paid out at a sister company if you win, but you can deposit for years, then this is more than unserious. In such a case one would speak of fraud.
One should not play in such casinos.

Random had every right to draw the consequences. And that he writes it in a forum, where it is about experiences with OCs, is also completely normal and appropriate.

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s****e

Forum posts: 1.004 Member has been banned

Rizk Casino - have blocked me.

19th Aug. 2018, at 11:59 am CEST#22

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Liked this post: K****t, s****e

i don't understand the excitement either. someone got locked out because he was angry.
i can understand that.
his right
he has shared this experience with us here.

at least he's not sticking any more money down their throats.

if he regrets it, there are hundreds more casinos waiting for him.

This post has been translated automatically

Anonym

Former Member

Rizk Casino - have blocked me.

19th Aug. 2018, at 12:14 pm CEST#23

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Of course it's legitimate that he had himself blocked, no question about that. But you always have to look at both sides. If a chat breaks off, you are thrown out of the game or you have a non-German-speaking employee in the chat, but often the greatest conspiracy theories are called into life, which CAN have completely different causes. And that's exactly when decisions are made that you might regret at some point.

I had already said it. It is the good right that everyone can write here what he wants, as long as one keeps to the rain of the forum. But it is just as legitimate for everyone to reply and give their point of view. That's exactly what a forum is for

From my own experience I can say that with respectful and understanding handling, a portion of charm in dealing with the support staff clearly achieves more than to directly accuse them of fraud, cunning and unserious business behavior. Not to forget that there are often people sitting there who have little to no idea about server technologies and have a list of answers at the start, which are inserted with copy & paste. Just like any other call center.

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K****t

Forum posts: 688 Member has been banned

Rizk Casino - have blocked me.

19th Aug. 2018, at 12:32 pm CEST#24

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Harmony wrote on 19.08.2018 at 12:14 pm: Of course it is legitimate that he had himself blocked, no question. But you always have to look at both sides. If a chat breaks off, you are thrown out of the game or you have a non-German-speaking employee in the chat, but often also the craziest conspiracy theories are brought to life, which MAY have completely different causes. And that's exactly when decisions are made that you might regret at some point.

I had already said it. It is the good right that everyone can write here what he wants, as long as one keeps to the rain of the forum. But it is just as legitimate for everyone to reply and give their point of view. That's exactly what a forum is for

From my own experience I can say that with respectful and understanding handling, a portion of charm in dealing with the support staff clearly achieves more than to directly accuse them of fraud, cunning and unserious business behavior. Not to forget that there are often people sitting there who have little to no idea about server technologies and have a list of answers at the start, which are inserted with copy & paste. Just like any other call center.

Yes, but your last paragraph describes the main problem.
Support staff should have a certain knowledge. If they don't, they should be able to contact someone in engineering. If they do, they have to let the customer know.
However, not after 10 minutes, and all the time.
Otherwise, I too could work in support and then just tell the customer that the vending machine doesn't work because he didn't finish his plate last Sunday.

If technical problems exceed the competence of the employees, the responsible department must become active and the customer must be informed promptly. Also about the solution.
Politeness and attentiveness are prerequisites for the work of support.
I personally dislike the fact that you first have to wrap the support around your finger with charm, before you receive self-evident information and help.

A personal example:
In a casino, since the update of the site, every 2nd slot no longer works. Either they crash constantly, run in slow motion or you can't play half of the slots anymore with Bonus money, even though they are not on the list.
Support first claimed they were on the banned slots list (with bonus).
I sent the list, support corrected themselves.
Then I was told to delete all browser data. I had already done that.
Then the request was to be forwarded to tech and they were going to email me back.
I waited for an hour. Actually I wanted to play...
No answer came.

The next day several chats, in which I was again advised to clean up the browser and change.
After that I was told again that it was a technical problem.
Money gambled away on other slots.

A week later exactly the same. Chat told me that it was because of my PC. I replied that I tried to play these slots on three different PCs.
Support then admitted that it was a technical problem on the casino side.

8 days later exactly the same problem. They promised to forward it to the technical department...

I did get free spins and even my Deposit back as a bonus, which I found very accommodating. But it didn't help. First I was blamed for everything, then I never got an answer by email, then the same problem persisted every time.
In the time I spent several deposits.

This is not how it can and should be.
My consequence was to stop depositing.

If you give your money, you simply have to trust the casino, otherwise it does not work. Stalling tactics, so that one deposits again and again, are unserious and rip-off.

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Legend

RiverSong

Forum posts: 4.210 Member since: 31.10.2017

Rizk Casino - have blocked me.

19th Aug. 2018, at 01:11 pm CEST#25

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Samira wrote on 08/19/2018 at 03:29 PM
Sry, but you are really too exhausting and superficial for me... because now to quote something of mine to which I responded, where someone belittled a racist remark, no, much worse, this even advocated, actually shows what level you have yourself since you defend this even.

And since you again address the politeness... you should be aware that you do not necessarily have to be rude to me personally to still be considered rude, there are other posts of yours that confirm this, not least this one, to the TE.

But who am I trying to explain anything to here, a person who jumps on everything but doesn't know how to answer a single question I asked.
Instead, my words are used at the end to form a counter question... very imaginative.

Well vlt I'm not the smartest, I've never claimed, but because you feel it so, this is vlt also the reason why you do not understand my posts and also can not respond to it... is because a little more behind it, as wild to type any numbers or to photograph slot figures and to post them here purely.

Good that you admit it yourself, who does not know much, can not write much and certainly nothing elbow-long, unfortunately only the smileys help to achieve the score anyway. Sometimes it's just hard to type the right numbers, good that there are other options to get something.

As for your smileys, keep them better yourself, can certainly use every single one, the month is not yet over and you still have to write something... can help you a little by getting some from me.

You do not need to choose one, I'm not so stingy and besides, they are made for you ... have fun with it

ðŸš¾ðŸš¾ðŸš¾.

Ps. Please don't reply anymore, as much as you need the points... if you do need it that much, please do so without expectations, because be sure I will ignore it.

GN8 ðŸ˜‰ðŸ˜‰ðŸ˜‰ or rather the ðŸ˜‰ðŸ˜‰ðŸ˜‰

lol ðŸ˜‰

because i am so superficial and don't read your posts normally anymore i only noticed this one example insult from one of your many subliminal insults in a superficial skim, it was almost too exhausting for me because as you write i can only copy pictures and guess numbers to get extra psc here
thank you that you have told me the sense of my registration here again in detail.
you do not even understand irony or the like. before it but again unnecessary and uncontrolled bubbles out of you and I do not understand it anyway let your valuable bubbles come to the others you also constantly annoying with it.
and since your post again contains too much bubbles it is --> just lol --> my favorite saying from now on for such as you

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Anonym

Topic Creator

Former Member

Rizk Casino - have blocked me.

19th Aug. 2018, at 01:20 pm CEST#26

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Liked this post: Anonym

Yes, I would do it again, even now that I have cooled down.

Of course, I did it at that moment because I had enough.

I do not even accuse the support of intent and certainly not fraud or the like, but incompetence and laziness.

Above all, you have to imagine that every time I described my problem I was asked for a short moment because they were looking at the problem.
If you then get as an answer: Thank you for waiting.
One waits anxiously what the support employee has found out now and then writes next: What do you actually mean. Or: What is it about?
Not even the effort is made to read the previous messages that are directly below.
What did the support do for 10 minutes?
Especially when he suggests that he understands the problem and therefore needs a short time to solve it, only to tell me that he has no idea what it's all about or comes up with the same useless solution as the previous employee who I had already explained that I have already deleted cookies and went online from two different PCs.

It is like this: I have to contact the support to use MY money.
I don't understand how a million dollar company can put such incompetent people at the only interface between the casino and the customer.
Support is the only point of contact with the customer.

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K****t

Forum posts: 688 Member has been banned

Rizk Casino - have blocked me.

19th Aug. 2018, at 01:21 pm CEST#27

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Hmm, why can't I edit my own post? Actually wanted to remove the typos.

This post has been translated automatically

s****e

Forum posts: 1.004 Member has been banned

Rizk Casino - have blocked me.

19th Aug. 2018, at 01:34 pm CEST#28

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Liked this post: Anonym

Iseedeadpeople wrote on 08/19/2018 at 13:11
because i am so superficial and don't read your posts normally anymore i only noticed this one example insult from one of your many subliminal insults in a superficial skim, it was almost too exhausting for me because as you write i can only copy pictures and guess numbers to get extra psc here
thank you that you have told me the sense of my registration here again in detail.
you do not even understand irony or the like. before it but again unnecessary and uncontrolled bubbles out of you and I do not understand it anyway let your valuable bubbles come to the others you also constantly annoying with it.
and since your post again contains too much bubbles it is --> just lol --> my favorite saying from now on for such as you

you can't end it at all, you have to keep replying, is your ego

Absolutely lol I would patent it

Also my last post, I leave the ego to you

This post has been translated automatically

s****e

Forum posts: 1.004 Member has been banned

Rizk Casino - have blocked me.

19th Aug. 2018, at 02:05 pm CEST#29

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Random, you're absolutely right.
But according to Daniel, not everyone in this industry
not all of them are the brightest.

Then who do you think is sitting at the chat?
Copy, paste.
When you get an unscheduled question,
you hear a pin drop.

Some of them don't even know their
their own bonus rules.

This post has been translated automatically

Anonym

Former Member

Rizk Casino - have blocked me.

19th Aug. 2018, at 02:35 pm CEST#30

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stkrie wrote on 08/19/2018 at 1:34 pm
you can't even finish it, you have to keep replying, is your ego

Absolutely lol I would patent it

Also my last post, I leave the ego to you

So are just some people, can dish out, but do not endure the cashing in ... can then already scratch the ego.

Very well...

I still remembered that I once locked me at SuperLenny, because of the responsible support.

I had deposited something there and it was debited from my bank account, but my player account was not credited. Was also everything from the transaction history traceable.

Finally, I have then blocked there, because multiple contacts, did not bring much. It was often said that the money was on its way back to me. Two weeks later it was still not refunded. Suddenly, account statements were necessary, which brought nothing even after the third delivery. Then again and again the argument that the finance department would take care of it.
It was too exhausting for me and I then blocked my account, especially since I have now also not deposited the world, it was bearable.

As Random already writes, I also accuse this casino now therefore no fraud or the like, it was I think rather due to lack of motivation, but it was still unacceptable for me.

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