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Public complaints: Rizk Casino - have blocked me.

Topic created on 17th Aug. 2018 | Page: 1 of 7 | Answers: 69 | Views: 16,446
Anonym

Rizk Casino - have blocked me.

17th Aug. 2018, at 07:50 pm CEST#1
3 Likes

Liked this post: Anonym, K****t, s****e
Hello people

I'm just at a point where I don't accept certain things anymore.

For example, when errors keep appearing in a casino and the support is incompetent.

Today happens:

Deposit for a long time again at Rizk to play exclusively BTG slots.

When I wanted to load a game from it came an error message. This happened to me with all BTG slots at Rizk.

So of course I went into the chat.

There it took of course again 10 min until one has clarified at all the data, etc. Annoying but usual procedure.
So I described my problem.
The support asked me for a moment. After about 10 min of my wasted time I got the answer:
Thanks for waiting.
How do you mean you can't play a BTG game?
Great, so the support took 10 min to tell me that they didn't even understand what it was about. Really very competent.

So of course I described my problem again.
After the same waiting time again I got as an answer whether I have already deleted cookies and browser history?
No sooner said than done. But that didn't help either.
Then I was told I should try it again in 20 min the technology department looks at it again.

So later I went back to the chat and asked why it still doesn't work and if they already know what the problem is.
The support then told me he would look at it right away.
How great he has looked there you can see immediately.
Well, how could it be otherwise, the whole thing lasted again 15 min. until I got an answer that read as follows:
Have you already deleted cookies and browsing history?

Do they really want to screw me?

Because I went out in the meantime because of the long waiting time for a short time and did something in the kitchen, I was then also kicked out of the chat. So I have to sit right in front of it and wait forever until I get an answer.

So back in the chat I told them that I am now really p**sed and they should give an answer regarding my problem.
Well, after what felt like an eternity then came as an answer:
What is it actually about?


Personally, that's enough for me. Why do I as a customer have to waste my time here which is due to their software or what do I know. And why do I have to let the support screw me so much just because they are too lazy to simply read through the last chat history. Especially where they have assured me every time they look at it and then after an eternity have written only about what it's actually about or have come up with the same answer that I got before. Or the very best only then is asked at all how I mean that because at all.

Perhaps my patience is simply already to end and I have no more nerves for it.
In any case, I no longer trust my money to casinos that deal with my concerns.

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

18th Aug. 2018, at 03:40 pm CEST#2
0 Likes

Nobody has liked this post so far
Of course, it's obvious that Rizk can't help it if the servers collapse. How many times do you think it happened to me that I was kicked out of the game in high free games and couldn't get back into the game. So what? Then you wait a moment and then it goes on at the same place. Is that why you are typing such a novel here? I strongly assume that you also cancel your internet Provider every time you have a network failure for 2 minutes. Typical German mentality! "I have paid for it, so I demand a hundred percent process, even if other circumstances depend on it and influence it - I don't care"

Of course, Rizk and all other casinos provide each player with their own supporter. Also, all others who were already in chat or on hold before you will be kicked out.

Notice what? Patience is a virtue!

This post has been translated automatically

Nickii45
Expert

Rizk Casino - have blocked me.

18th Aug. 2018, at 04:25 pm CEST#3
2 Likes

Liked this post: Anonym, K****t
this is not only at Rizk so, I have it at many Online Casinos,,,, entwerder game is interrupted or it comes you have several games open (but I have not) at some point I come back in then the games are played to the end bloss always strange that because no more cent comes...
in the chat they have deleted cookies etc...we can not currently determine any problems....I listen to me constantly now have a 50k line and it's getting worse ....it's really no fun anymore you have the feeling only to be ripped off in the online casinos... you have to Deposit 10 times to play at all times a few minutes to be able to...

This post has been translated automatically

RiverSong
Legend

Rizk Casino - have blocked me.

18th Aug. 2018, at 04:27 pm CEST#4
0 Likes

Nobody has liked this post so far
Random wrote on 08/17/2018 at 19:50: For example, if there are constant errors in a casino and the support is incompetent.

Happened today:

Deposit at Rizk for the first time in a long time to play BTG slots exclusively.

When I wanted to load a game from it came an error message. This happened to me with all BTG slots at Rizk.

So of course I went into the chat.

There it took of course again 10 min until one has clarified at all the data, etc. Annoying but usual procedure.
So I described my problem.
The support asked me for a moment. After about 10 min of my wasted time I got the answer:
Thanks for waiting.
How do you mean you can't play a BTG game?

because of something so trivial I do not go to the chat, then I play an hour later

incompetent I would rather swap with overwhelmed, they have many people at the same time and most support staff are also not multitasking.
also their 5th inquiry what it's about now can bring you to white heat, they just do not want to read the whole schlonz again, everything takes time that they do not have, as I said also in the view overwhelmed. therefore lock is already lol

This post has been translated automatically

sippi
Expert

Rizk Casino - have blocked me.

18th Aug. 2018, at 04:54 pm CEST#5
0 Likes

Nobody has liked this post so far
Turn off Adblocker, No Script or other sometimes works wonders

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

18th Aug. 2018, at 06:49 pm CEST#6
3 Likes

Liked this post: Anonym, K****t, s****e
Random...

I think it's your right to be upset about it, after all you don't get anything for free, so you would have to accept that.

Find it therefore quite stupid, which is now drawn here by Harmony or also by Isseschlagmichtod in the ridiculous.

The one is surprised that the text is too long for his request, but even writes more than three words to it. Speaks of patience is a virtue, whereby here by the TE patience was given. The other finds it banal and Random's action of self-locking laughable...

What do you think to know what tasks are assigned to support?

There is only one answer to this... and if this is not given, it is a mystery to me why this handling should be tolerated? Especially not if a support as Random has described it has zero competence.

Whether this is a legitimate reason to block the account? Is up to each individual, because each individual has its personal limits after which is decided.


This post has been translated automatically

K****t

Rizk Casino - have blocked me.

18th Aug. 2018, at 06:57 pm CEST#7
3 Likes

Liked this post: Anonym, Avatar von Nickii45 Nickii45, s****e
I have full understanding, Random.
It's quite suspicious that you have connection problems with the slots so often that you get kicked out in good sessions, or even in free spins, then load back in and suddenly nothing comes up.
It doesn't happen when you have no luck at a slot anyway.

As soon as you reload, you end up in another session. So things can be completely different than before. Would be okay if it would go on like that or get better, but that is not the case.
It's questionable anyway that some casinos receive complaint after complaint about bugs and problems with the software, but do absolutely nothing about it, even for years.
There is a reason.
No one can tell me that any bugs with slots can't be fixed by technology. So it is intentional.

That being said, support should be able to respond in a timely and competent manner because that's what people are paid to do.
If a casino gets someone who has as much or as little idea as the player, that is unserious.
In a real casino, you don't have to wait 10 minutes for an employee to answer a question while reading the newspaper, counting money, or washing dishes.
If an employee is busy with another customer, he tells you briefly and asks for patience.
It's all too easy to forget that casinos aren't there out of the goodness of their hearts to do players a favor. They are a business, a company, they make heaps of money with the customers' money.
The least you can expect is fairness, seriousness and competence. If a support employee doesn't know what's going on, he or she can turn to colleagues and at least be helpful.
You don't play in the casino just for fun, because you don't spend money for that. And if you spend money, you should be able to assume the minimum requirements.

This post has been translated automatically

RiverSong
Legend

Rizk Casino - have blocked me.

18th Aug. 2018, at 07:13 pm CEST#8
1 Like

Liked this post: Avatar von RiverSong RiverSong
Samira wrote on 18.08.2018 at 18:49: Random...Find it therefore quite stupid, which is now here from Harmony or also from Isseschlagmichtod in the ridiculous.

What do you think to know what responsibilities are assigned to support?

you could at least have the courtesy to write my name correctly, otherwise you try but also in almost every post to express yourself chosen and with gentle words to distribute your insults

what do you think to know why harmony and I have written the respective opinion in the posts, there is also only one answer

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

18th Aug. 2018, at 07:52 pm CEST#9
3 Likes

Liked this post: Anonym, K****t, s****e
Harmony:

Please read and understand my post as well, then of course feel free to criticize it.
But your answer doesn't really have much to do with my post.

As Samira has already written here correctly, everyone has his personal pain threshold.
I play like many here already a little longer and that has now piled up so long that I let myself lock. Had at Rizk already often to fight with the support and that now brought the barrel to overflow.

That many players have already become accustomed to poor service is not new to me. I will not accept it anymore. It is the least that at least the support has some competence.

I also don't understand why people are so happy to turn a blind eye to online casinos.
If you were at the hairdresser and the rude or worse his craft does not understand then you also complain. But it costs you just 30 euros.
With tens of thousands of euros but the casino times just left so that a few pictures turn you may not expect competent support?
Understand times one the people.

This post has been translated automatically

s****e

Rizk Casino - have blocked me.

18th Aug. 2018, at 08:09 pm CEST#10
3 Likes

Liked this post: Anonym, K****t, s****e
Not only that, but also with the Verification, which drags on, that money is canceled because you have violated bible-like terms and conditions, everywhere the casinos turn a blind eye.
Motto: it's your own fault. Of course, it's your own fault.
If I call a locksmith, and do not ask how much it costs, and should pay 1000 euros, no one says, self-inflicted. There comes then only, sue that.

That is exactly what I also do not understand.
They are completely obvious farmer tricks.
If the casinos do not want that we already in the payout standing money again verzocken, there would have to be a mandatory verification BEFORE the first Deposit, and the payout would have to be blocked.
Yes I know, at a few casinos you can do that.

But all this is easily seen over.
And find it good that one shows there times consequence!

This post has been translated automatically

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