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Public complaints: RIZK Casino Payout Problems

Topic created on 22nd Jun. 2018 | Page: 1 of 1 | Answers: 8 | Views: 7,281
Anonym

RIZK Casino Payout Problems

22nd Jun. 2018, at 02:47 pm CEST#1
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Moin,

i created a new account at Rizk about 1-2 weeks ago, deposited 1000€ and then gambled up to 4,500€
Then sent all my documents there and in the Live Chat I was assured that the documents were all accepted.

Since I still wanted to gamble a little, I wanted to cancel the money what is in the payout, but unfortunately could not, because the money was already out and is on the way to me.

Well - then I just deposited again, because the money was on the way to me. After a few days there was still nothing in my account and now LiveSupport says that my payment is pending, can not be canceled but also can not be paid out. My account is now again "under review" - although all documents were accepted and this was my first withdrawal at RIZK. For 6 days now nothing is happening with my payment - when I ask what exactly the problem is, all I get is "Sorry, I don't know, and Payment Aparmtment can't/won't give me any more info". Have then demanded to talk to the manager - but of course he is not available


Does anyone have any advice on what I should do now? I have only read good things about RIZK and now something like this.

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Anonym

RIZK Casino Payout Problems

22nd Jun. 2018, at 04:08 pm CEST#2
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Might be with which probably already normal, because you can find at least at Askgamblers already some complaints, where some had to wait over 1 month for your payout
If you can no longer trust even the actually quite reputable casinos, then who?
But at least you can no longer cancel the withdrawal, so at least there is no danger that you play the money back again, however, I would not Deposit anything more there until you have received the money and even after that, if they need every time so long.

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s****i

RIZK Casino Payout Problems

22nd Jun. 2018, at 04:27 pm CEST#3
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So this month I have paid out via Trustly 3000 next day it was already onm account, with Rizk I have never had any problems

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Dokado1212
Experienced

RIZK Casino Payout Problems

22nd Jun. 2018, at 05:27 pm CEST#4
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Rizk is very reputable. Withdrawals are on the account the same, at the latest the next business day (except Saturday, of course).

I have never had any real difficulties.

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Anonym

RIZK Casino Payout Problems

22nd Jun. 2018, at 05:28 pm CEST#5
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Liked this post: Anonym, Avatar von Erborn Erborn
If I am told "Your money is now on the way and is in the next few days on your account" Then I trust it - and not that I learn after 3 days on request that my account is subject to any investigations - for whatever reason. Deposited with SOFORT, paid out with Trustly, 1st account, All data votes, Same Deposit / withdrawal account. Only in LiveCasino Blackjack gezockt, that's it.


Have also reported askgamblers, as soon as I have something new, I report it here!

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Anonym

RIZK Casino Payout Problems

23rd Jun. 2018, at 10:20 am CEST#6
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Soo, new day, new luck - I wrote to the support again and finally they could tell me what's going on.

When I made new deposits that day, I reached the Deposit limit which caused one deposit attempt to fail (or 2). These deposits are currently still "Open" and now I have to wait until the system automatically sets the deposit attempts to "Failed" - this should happen on Monday, if not, I should contact them again.

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Anonym

RIZK Casino Payout Problems

25th Jun. 2018, at 11:58 am CEST#7
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Hello *****,

we will get back to you very soon regarding your withdrawals, as we actually don't offer instant bank transfer anymore, as Sofort is getting out of the casino business piece by piece, these delays occurred.


Our financial department will now review this for you within the next 24 hours.


Best regards



Support Advisor




Hmm...They don't actually offer SOFORT, but I was able to Deposit the money through it anyway???


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Anonym

RIZK Casino Payout Problems

26th Jun. 2018, at 06:20 pm CEST#8
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Money received - can be closed.

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Julian
Elite

RIZK Casino Payout Problems

26th Jun. 2018, at 06:28 pm CEST#9
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Since the thread creator has been paid the money, this thread is closed.

This thread was closed

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