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Public complaints: Quasargaming - Little brother drains account and gambles away 5000€. Account locked - My experience with support (Page 5)

Topic created on 17th Jul. 2018 | Page: 5 of 9 | Answers: 86 | Views: 22,489
Begbie
Elite

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 11:22 am CEST#41
2 Likes

Liked this post: M****3, Avatar von RiverSong RiverSong
nice story
whether it is true only you and the good god know


your brother rips you off 4k and you mourn the 400€ bonus behind? for me that is the indication that the story is not true

if the story is true, beat your brother to lump. more you can not do

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RiverSong
Legend

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 11:38 am CEST#42
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Master wrote on 07/17/2018 at 00:18: Hello forum,

for a given occasion I would like to inform you about my experience with Quasargaming and the support

For the back story
On 9.7.2018 I got up as usual, and had to find out shortly thereafter that from my account 4,520.25 EUR via Giropay a payment was made to Sofort Bank. After I almost dropped the coffee cup from my hand, I found out with a short research that the payment went to Neteller. After logging into Neteller I saw 18! Transkations (4410€) to Qusargaming. And this is where the whole dilemma begins....

Then after logging into Quasargaming I saw different transactions (18) in deposits and thought I don't see right
At the same moment, my little brother (15) underage confessed to me that he "stole" my cell phone while I was sleeping and made the debit/deposit to play at the online casino. Geistes gegenwärtig I immediately contacted the support and described the case that my little brother stole my phone, and he has made the deposits. I was then told by support that I should change all passwords, which I did immediately, and they will find a solution, I should wait for a response from support via email

After another login on the same day at Quasargaming (9.7.2018) I was told that I am excluded from real money games, they need missing documents
to verify my account. I have uploaded the data via the login on the same day, and sent extra again by mail. More than a message they would check the documents and then contact me by e-mail I have not received to date

Over the last few days, I then contacted the Live Chat several times to see if there was already a solution. I was then well talked to find a solution, and that the security department is already on the case, and contact me, if something is still missing, or a solution is available. I was then comforted, I should still be patient for an answer, it could take up to 72 hours

At almost the same moment I saw that my account was credited with a bonus of 441€. Since my account was excluded from real money games for the purpose of re-verification, I could not and did not want to use it for the time being.
RiverSong


Since I have today 16.7.2018 still NO email from the "security department", I wanted to ask again in the live chat, where it hangs the I have not yet received a mail from the security department

When I then wanted to log in today, I received the message that "username or password" is incorrect. After I then contacted the support via live chat, I was told that my account was completely deactivated by the security department, that the decision is final, and on a reopening is not possible

On my question how it looks like for the purpose of repayment / solution: Quote: "Unfortunately, there can be no refund. In the terms and conditions it is precisely laid down that we assume no liability for third-party access and that the player alone is responsible for password security and protection of account access

Quasargaming (the live support) is claiming that I violated the terms and conditions, and therefore my account was deactivated.

Not only my money that my little brother (15) has paid in is gone, but now also my last hope of the bonus of 441 €, because my account was deactivated.

If my money is already completely Futsch, I would have at least counted on the bonus....

Until now, Quasargaming was for me eigentilch a serious casino, and I really thought with them you can talk... My account now to lock completely I do not find fair!

I would have at least counted on the "bonus". Me now just so Abpeisen I find but really not fair ...

An e-mail with the "decision" I have by the way until now übringens still not received...

Keep the money, refer to the terms and conditions via live chat, deactivate the account and take the bonus (the last hope)..

My latest experience: Denen is the complete Sch****egal...!

Question for you: If I have violated as according to support chat but against the terms and conditions, and therefore my account was blocked, are not the deposits then also unjustified? Does anyone have similar experiences ? And what do you think?

made my day --> thanks for the fun entertainment you give us here

i just want to interfere briefly, the previous speakers have already said everything.

i think you are very addicted to gambling or wealthy, if you write off the 4400 so quickly, but the bonus is panting after like a dog the bone
i have to doubt your iq as sorry as i am, you are a gambler for years and contact --> mind <-- den support als du es gemerkt hast?
du schreibst in jedem deiner antwortposts sinngemäss das gleiche.
was noch sehr komisch an der sache ist -->you don't mention anywhere that you are somehow mad at your brother and his criminal energy.
now don't say he's only 15, something like that is looming even before (if i missed it on the fly correct me)
oh, another thing, the support hears such stories ten times a day, but that someone then at least wants to have the bonus still has certainly made them sit up and take notice, also in the direction of gambling addiction.
i don't believe you, the oc doesn't believe you.

the only real chance you would have had if the access was from russia for example --> i hope i didn't give you another idea

</-->

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thebutcher85
Amateur

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:23 pm CEST#43
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Funny story there is a way to get your money back you have to report your brother then a lawyer can claim the money back only the consequences for your brother are clear then you can rather make such a repayment agreement with him

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:28 pm CEST#44
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Haha exactly ..Then he shows his parents actually because they are liable for the young

He is only 15!

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RiverSong
Legend

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:31 pm CEST#45
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Master wrote on 07/17/2018 at 00:18 PM

Keep money, invoke T&C via Live Chat, deactivate account and take the bonus (the last hope) too...

My latest experience: They don't care about that at all!

Question for you: If I have violated as according to support chat but against the terms and conditions, and therefore my account was blocked, are not the deposits then also unjustified? Does anyone have similar experiences ? And what do you think?

keep money?

you or your --> brother <-- have got something in return
in this sense I would be interested which games, how high and how long your brother has played for the 4400

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upola
Legend

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 03:05 pm CEST#46
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Master wrote on 17/07/2018 at 01:50 PM
As written above he didn't have to have many passwords for this, I only had 2 different passwords until recently!





With Neteller you have to answer one of 3 security questions after you have entered your password.

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Knochen
Elite

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 03:07 pm CEST#47
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upola wrote on 07/17/2018 at 15:05


Well,that can't be true.With Neteller,after you enter your password,you still have to answer one of 3 security questions.


If the own brother on a security question sets a truthful answer, this hurdle should be bypassed. Normally you know where the brother was born or what the mother's maiden name was!

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 03:10 pm CEST#48
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Bone wrote on 07/17/2018 at 3:07 PM
If one's brother posts a truthful answer to a security question, it should be possible to get around this hurdle. After all, one usually knows where the brother was born or what the mother's maiden name was!

There I must give you right these security questions are actually completely very bullshit because if you know the person you also know the answers usually

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Knochen
Elite

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 03:11 pm CEST#49
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Metz1013 wrote on 07/17/2018 at 15:10
There I must give you right these security questions are actually completely very bullshit because if you know the person you also know the answers usually

You can choose the answer yourself I have not given truthful answers to security questions, but which I just remember.

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 03:16 pm CEST#50
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Bones wrote on 07/17/2018 at 15:11
You can choose the answer yourself I didn't give truthful answers to security questions, but ones that I just remember.

Yes but I think 99% of the people go e.g. with birthplace their real birthplace in speak what meets to it I must say since I luckily this case will hopefully never have I have a small child but currently it is not yet so far that you can say it could do something with it and I also do not think that my child by my security measures on the phone would have any access to it because for every password that is stored with which I do not want to log him in I have to use my fingerprint to approve this

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