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Public complaints: Quasargaming - Little brother drains account and gambles away 5000€. Account locked - My experience with support (Page 3)

Topic created on 17th Jul. 2018 | Page: 3 of 9 | Answers: 86 | Views: 22,487
M****3
ruhrpott wrote on 17.07.2018 at 01:52: I pull myself out here, for me it is clear that the story is not true and besides, the young man writes somehow in every post the same. I prefer to help in the future where help is really needed and you get honest info to clear up the case.

Exactly as I see it also evaluated that is also do because it is simply for me obviously can not be true what you write here and it is too stupid for me to continue to answer and you continue to stand in the hope that your stories will be believed

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VM292
Amateur
Metz1013 wrote on 07/17/2018 at 01:29 PM
as I said I still do not believe you from the story you tell a word because you need for the Deposit of immediate banking a TAN which you get either via the app which must be secured by a password or via a TAN list furthermore you could have your phone with the measures that are provided accordingly secure (screen lock fingerprint password or pattern) and you should always make sure that passwords you use when you are in the presence of other people either not seen or changed after some time to prevent this as you have written I have e.g. my phone via fingerprint and my Google account protected because I never use the password for the Google account can see this also no one and my fingerprint can also no one falsify it may be that he is the password which was perhaps also stored at the online casino as well as at various payment providers which one is over the Internet also stored but if you use a tan app what is actually nowadays is common nowadays this is extra protected by a password and I can only speak of me personally I make one to two transfers a month and with these transfers it would be impossible to look at the password from also I must say it I find it reprehensible that your brother may look over your shoulder at the online casino gambling although he is underage and has no idea of it and also still no proper relation to money


I do not know why you think there is only push tan and tan list?

I myself often pay with Sofortüberweisung and I use the SMS Tan procedure.

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Bvb1995
Expert
Metz1013 wrote on 07/17/2018 at 01:49 PM
What should he/she wait for from Neteller the money will certainly not write back since they are simply only a payment service Provider such as immediate banking that does not go the same as with the PayPal story

With paypal you get but money back if fremder empties the account ?

Ka was also just an idea glub also not to the story

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M****3
VM292 wrote on 07/17/2018 at 01:56 PM
I don't know why you think there is only push tan and tan list?

I myself often pay with Sofortüberweisung and I use the SMS Tan procedure.

Sorry but an SMS tan I no longer thought may sms can never be relevant due to the costs associated with my account with it but he / she has already written that he / she uses a tan app

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Master
Unfortunately, I can only ever write the same thing, because it was just like that....

I also do not blame Quasargaming for the deposits and what happened. But you could have at least let me my account and the bonus! Better than nothing at all!

Of you is also one or the other casino operator, right? Reads out somehow so...



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M****3
Bvb1995 wrote on 17/07/2018 at 01:57
With PayPal you get but money again if stranger empties the account ?

Ka was also just an idea glub also not to the story

This you get with Paypal but only if an abuse is 100% proven and this is usually never the case unless it was committed fishing ie your data on a third computer has never been logged into the Paypal account used to log in and made payments otherwise I can not imagine that paypal money refunds because otherwise I could say since I opened my could and the last 5 action of maybe 1000 € in an online casino that have not suited me would have happened through a third I do not think that would be so easy to get money back from Paypal or would this case not happened with Neteller but Paypal would also have no chance

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M****3
Master wrote on 07/17/2018 at 02:00: Unfortunately, I can only ever write the same thing, because it was exactly the same...

I also don't blame Quasargaming for the deposits and what happened. But they could have at least left me my account and bonus! Better than nothing at all!

Of you is also one or the other casino operator, right? Reads out somehow so...




Lol I think here there are no casino operators among the people who are registered here at least it would surprise me much

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Bvb1995
Expert
I'm not sure but you should get your 400 euros safe?

Even if your account was deleted ?

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ruhrpott
Expert
@Master
You were simply told clearly that the reaction of the casino was absolutely correct and necessary. And that even completely detached from whether you buy your story, or like me just not
Short version again for you: You have reported an abuse in the Live Chat, the casino has reacted to prevent further damage, period

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Knochen
Elite
Bvb1995 wrote on 17/07/2018 at 02:05: Not sure but your 400 euro you should get safe ?

Even if your account was deleted ?

No because is a bonus and the casino can retain it in case of doubt. Since this is not money that comes from the player, you can not do anything.

Since I do not want to insinuate anything, I just have to assume that your story is true so or so similar even if I have my serious doubts. But even if all this is true, Julian has said everything that can be said. Then write off the money and the bonus and rather see what is actually wrong with your brother.

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