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Public complaints: Quasargaming - Little brother drains account and gambles away 5000€. Account locked - My experience with support (Page 2)

Topic created on 17th Jul. 2018 | Page: 2 of 9 | Answers: 86 | Views: 22,490
Knochen
Elite

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:29 am CEST#11
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How do the 441€ come about at all? 441€ are 10% of the Deposit amount, 09.07 was a Monday, accordingly Sunday was deposited. Sundays there is also the Cashback bonus of 10% of the stakes, this is then credited on Mondays. However, I thought that would be limited to 250 €. Also, there are only stakes that have been made Sunday between 13:00-23:59Uhr.

Should your story for some reason be a lie and you have in fact suffered a massive loss of control, then try to get back the lost money and therefore you can not play your bonus, I can even understand your frustration. So not that you would then be in the right or so. I can understand that you want your bonus, which you would be entitled to, if you had not told the casino because of your story that you have violated their terms and conditions. In this scenario, you would have ruined it for yourself and I would be frustrated.

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Julian
Elite

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:35 am CEST#12
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Liked this post: M****3
Welcome to the Forum Master,

No offense but you have to understand the skepticism of the users here, you have to look at it from the angle that if your brother actually made 18 transactions on your Neteller account, he would have needed a lot of access data from you. Both from your Neteller account (inform from Tan, where probably even via Authenticator a confirmation is needed) and of course the data from your Quasargaming account.
Therefore, this comes across as a reader rather as you would try with all means to get your money back, because as you already said this "5000€" is not exactly little money.

However, if the case really occurred I have to disappoint you, because your brother has played over your data and thus also over your name, you are responsible for it and the casino has every right to close your account in this case. Since this is also written in the terms and conditions and in the end it would be your own fault to entrust him with your data.

In addition, I would also worry as a brother how it can be that a 15 year old boy can already be so addicted to gambling that he "accidentally" makes 18 transactions in Online Casinos and can gamble away over 4500 € in a short time. Therefore, I think that it was not the first time that he wanted to try gambling.
This makes it even more likely that you make yourself liable to prosecution due to the fact that you let your underage brother play in online casinos under your name without supervision or hindrance.

In addition, as a little information, these 441 € are exactly 10% of your Deposit, which is why you had received yesterday through the "Cashback-Sunday" offer from Quasar-Gaming.
This means that you would have received this bonus anyway, regardless of whether you have told this story to the support or not.

If your story is really true, I would first take care of your underage brother so that he does not go off the rails due to gambling and, if necessary, seek help for him before it is too late. And neither Quasargaming nor Neteller itself can help you with this problem. In the end it was your brother's fault and of course your own. Therefore, you will have to sit down with him and find a solution together.

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Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:36 am CEST#13
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To the TAN procedure (with the cell phone) passwords he has exactly for this gernau 2 needed. LORRY!

Mailaccount, Banking APP, Favorieten in the Handybrowser, everything on the cell phone... Unfortunately, it was not that difficult for him...

The 441€ must be from the deposits, I think at least.... It was according to Neteller 4410€

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ruhrpott
Expert

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:38 am CEST#14
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The only interesting and thus debunking for the young man and his story is the following from Quasar
Terms of Participation:

  1. The general bonus conditions apply.

  2. The player receives 10% Cashback on net losses from Sunday between 13:00 CET and 23:59 CET.

  3. Net losses are defined as losses minus wins on slots / gaming machines. Any turnover with Table games or in our LiveCasino does not contribute to the cashback.

  4. Sunday cashback will be posted to the customer's account on Monday at 00:01 CET.

  5. Cashback per player is limited to €250 every Sunday.

  6. Only verified players are eligible for this promotion. Please note that Verification can take up to 3 business days, normally verification is completed after 24 hours.



The whole story can't be true at all, because the cashback promotion is limited to 250 €, as Knochen already correctly pointed out.... And even if we disregard the cashback, Quasar does not credit a bonus for a case that has not yet been solved... Maybe, maybe after final clarification, but never in the ongoing process

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Bvb1995
Expert

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:41 am CEST#15
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If the story is true you can expect nothing from casino but maybe from Neteller?

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:48 am CEST#16
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ruhrpott wrote on 07/17/2018 at 01:38: The only interesting and thus debunking for the young man and his story is the following from Quasar
Terms and Conditions:

  1. The general bonus conditions apply.

  2. The player will receive 10% Cashback on net losses from Sunday between 13:00 CET and 23:59 CET.

  3. Net losses are defined as losses minus wins on slots / gaming machines. Any turnover with Table games or in our LiveCasino does not contribute to the cashback.

  4. Sunday cashback will be posted to the customer's account on Monday at 00:01 CET.

  5. Cashback per player is limited to €250 every Sunday.

  6. Only verified players are eligible for this promotion. Please note that Verification can take up to 3 business days, normally verification is completed after 24 hours.



The whole story can't be true at all, because the cashback promotion is limited to 250 €, as Knochen already correctly pointed out.... And even if we disregard the cashback, Quasar does not credit a bonus for a case that has not yet been solved... Maybe, maybe after final clarification, but never in the ongoing process


I find it very nice that you have copied the bonus conditions times so you can see that the story simply can not be true and I think that part of the money last Sunday and part of this Sunday was played at least if you believe the 10% bonus in this amount

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:49 am CEST#17
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Bvb1995 wrote on 17.07.2018 at 01:41: If the story is true you can expect nothing from casino but vllt from Neteller ?


What should he / she then wait from neteller the money will certainly not write back since they are simply only a payment service Provider such as immediate banking that does not go just as with the PayPal story

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Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:50 am CEST#18
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Where the bonus comes from I can not say exactly, I know that it was on the account (see screen)
As written above he did not have to have much passwords for it, I had until recently only 2 different passwords!

That it is my own fault, I am aware. But I have never thought that the me my passwords abschaut

By the way, I have ALWAYS asked for goodwill.

I have also lost more than once, but I never had the idea to contact the support!
It was exactly as I wrote, and the support was simply my last hope of what could do.

Before I have nothing at all from it, they could have at least let me have the bonus...

Edit: I have uploaded the screen extra. What is wrong with the story ? In the screen you see but that there is a bonus of 441 € available.
Goes right Flott here

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:52 am CEST#19
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That they have locked your account and have withdrawn the bonus is your own fault if you had not expressed this account abuse of your brother to the support but just accepted it so that it happened they would have the account definitely not locked sorry but more I can not say because if you had not told him about it would have no one complained and as we know where no plaintiff there is no judge

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ruhrpott
Expert

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:52 am CEST#20
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I pull myself out here, for me it is clear that the story is not true and besides, the young man writes somehow in every post the same. I prefer to help in the future where help is really needed and you get honest information to clarify the case

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