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Public complaints: DrückGlück takes a long time to pay out money?!

Topic created on 04th Jun. 2018 | Page: 1 of 3 | Answers: 21 | Views: 16,109
LaJoya10
Hello,

i have won 3 days ago 530€ at DrückGlück. Without bonus without anything. My money.
I paid in and out via paypal. Should be no problem.
Verification should also be no problem, I wrote to support and the lady looked at the documents and said it was ok.

Now I'm waiting 3 days for a payout via Paypal. In no online casino have I ever waited until my money was paid out.
Every time I write to the support I get the same answer that the employees of the withdrawal center will process my request soon. This answer I get for 2 days but nothing happens.

Will I ever see my money or should I just give up hope?

Greetings

This post has been translated automatically

Anonym
Don't know the casino personally, but could well be because withdrawals are not processed on weekends.

Edit: look here:

https://www.gamblejoe.com/online-casinos/drueckglueck/detail/

Under deposit/withdrawal - weekend withdrawal: No.

So be patient a little longer, your payout will come 😉

This post has been translated automatically

LaJoya10
Schorsch wrote on 04.06.2018 at 11:33: Do not know the casino personally, but could well be because withdrawals are not processed on weekends.

Edit: have a look here:

https://www.gamblejoe.com/online-casinos/drueckglueck/detail/

Under deposit/withdrawal - weekend withdrawal: No.

So be patient a little longer, your payout will come 😉

Mhm, very funny that the ladies from the support never tell me that no withdrawals are processed on weekends...

This post has been translated automatically

Anonym
Over the weekend, this can happen Bit patience!

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Anonym
That's right, very few casinos make withdrawals on the weekend, so be a little patient and it will work out
Also, the terms and conditions say something about three days processing time, but of course these are always working days, so you should receive your payout on Wednesday

This post has been translated automatically

upola
Legend
Drückeglück is a reputable casino, you get your money...But it always takes a long time...so I no longer play there.


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L****0
LaJoya10 wrote on 04/06/2018 at 11:26 am: Hello,

i won 530€ at DrückGlück 3 days ago. Without bonus without anything. My money.
I paid in and out via paypal. Should be no problem.
Verification should also be no problem, I wrote to support and the lady looked at the documents and said it was ok.

Now I'm waiting 3 days for a payout via Paypal. In no online casino have I ever waited until my money was paid out.
Every time I write to the support I get the same answer that the employees of the withdrawal center will process my request soon. This answer I get for 2 days but nothing happens.

Will I ever see my money or should I just give up hope?

Greetings

It might be up to your bank.

This post has been translated automatically

upola
Legend
LABoy90 wrote on 05/06/2018 at 11:46 AM
It might be because of your bank.

He deposited via PayPal,that has nothing to do with the bank for now.

This post has been translated automatically

L****0
upola wrote on 05.06.2018 at 11:50 am
He deposited via PayPal,that has nothing to do with the bank for now.

Paypal is JP Morgan so it is a bank.

This post has been translated automatically

Knochen
Elite
LABoy90 wrote on 05/06/2018 at 11:53 AM
Paypal is JP Morgan so it is a bank.

But PayPal processes such payments in near real time. The casino just hasn't entered the payout yet.

This post has been translated automatically

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