Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: DrückGlück duration payout?

Topic created on 02nd Jul. 2018 | Page: 1 of 3 | Answers: 20 | Views: 22,972
ruhnii
Hello Gambler,

wanted to ask if you have experience how long it takes from the click payout to the confirmation email and subsequent receipt of funds in the bank account? For me, it now takes an unusually long time. Was previously always at StarGames but since the Novo Shit I have tried my luck at DrückGlück and after I have won something now started the payout. I am verified and have played without bonuses. In the support they can not help me because everything is done by the "Financial Department", but they confirmed that all the necessary documents are validated and I am verified.
Therefore, the question about your experience on the duration? When do you receive the mail after you have requested the payout and when the money? At StarGames it was always very fast, near 24h e-mail on the next day then money, so everything within two working days.
That's why the thread here, because if you now say it usually takes so long here, will probably ne complaint out of it ...

Thanks in advance and good luck with gambling!

This post has been translated automatically

upola
Legend
It depends on what you pay out with, so with Skrill or Neteller it takes 2-3 days.

This post has been translated automatically

ruhnii

Bank transfer (because I have also deposited so). Okay but I do not really mean when the money is on the account that this takes different I am aware. I am more interested in how long the processing time is from requesting payment to the e-mail that is paid out, or is there not this mail?

This post has been translated automatically

upola
Legend
Processing takes 2-3 days, and then you will receive a mail.



This post has been translated automatically

ruhnii
upola wrote on 02/07/2018 at 14:18: Processing takes 2-3 days,and then you will get a mail.




Thanks! Do you know regarding the Verofizierung whether one receives here separately a mail? I have just received 4 mails where it says "your documents have been successfully verified" but none that the Verification is complete. This was only confirmed to me by the chat support, but can nan rely on it? I'm getting a little impatient because I do not hear anything ...

This post has been translated automatically

Michaelk
Never again DrückGlück!!!Have a payout running.No response to email. The chat only in English.

This post has been translated automatically

Lilboy1989
Rookie
So at DrückGlück they really take their time until they process the payment takes 2 days until it is processed and 2 days until it is on the bank account! Find that personally much too long and a pity because it really is a good site where you can play without any crashes and so! But you get the money but you have to be patient!

This post has been translated automatically

Chrisru92
Hello all together have there times a question about DrückGlück vlt can help me because who! Have just won 900 € euro but can not pay it out because it always says that a bonus is active and it therefore does not work

This post has been translated automatically

Anonym
Chrisru92 wrote on 01.02.2019 at 11:44 clock: Hello all together have there times a question about DrückGlück vlt can help me because who! Have just won 900 € euro but can not pay it out because it always says that a bonus is active and it therefore does not work

If you play with bonus you can only withdraw when you have fulfilled the turnover requirements. Look msl under my profile and Bonuses or bonus.

There it should be somewhere.

This post has been translated automatically

illmnzi
Rookie
Hi, DrueckGlueck wants me to upload a "Deposit confirmation form"... what the hell is this?

This post has been translated automatically

Hot Topics5th Nov. 2024 at 08:49 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately