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Public complaints: DrückGlück - Fraud/ approx. 15.990€ - May 2018

Topic created on 02nd May. 2018 | Page: 1 of 3 | Answers: 21 | Views: 17,315
Fairplay300

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 11:34 am CEST#1
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Dear Gamble Joe Team & Forum,

As already mentioned in the post title, in my case there was a payout rejection and very questionable reaction from DrückGlück as a response.

First of all, I have not yet visited the customer portal of DrückGlück, because I can already imagine the answer and it will take a very long time to receive such, but of course I will still do that.

Since I am very unsure about Online Casinos, I have already made screenshots of the wins and the account balance, etc. just before the response from DrückGlück and will also add them all here as an attachment. Sorry for the number of screenshots, I just wanted to handle it as detailed as possible to show the situation better and easier.


Now briefly about the case,

I have created an account at DrückGlück on May 1st for fun and testing to test/play if all the good words about it are true. Likewise, I have without exception ALL Bonuses with the first and only Deposit of 25 € via PayPal, rejected because I do not think much of the bonus programs.

Everything went according to plan, however, I had to determine that the 25 € deposit with a kind of bonus were handled and are apparently first to play free, although I have not accepted any bonus and have also rejected all requests.

But then I didn't care, and I thought seis darum, are just 25€ lost, then I try at least to have a little fun for all the money.

So I sat down at the online Roulette table and also immediately as so often and foreseen, lost everything. : )
(That was then but also ok for me)


Then I noticed that I still have these 50 free spins for a Soltmachine (but previously not accepted), and I thought, never mind, just take the bonus, you can still have a little fun.

So then after about 9 euros win from it, of course, the bonus (the bonuses because I also got another Slot machine then a few free spins) was activated and I am and was aware that you have to unlock them first and I will probably not manage anyway.

However, I have been very lucky on the most diverse and then on one slot machine in particular. Unwarscheinlich much luck, I have not counted on it (I was already to delete the account ).


So I have so about 35,000 € win and about 19,000 € bets with the Slot machines / the one slot machine with which I then only played on the same day made.

Then at some point I thought, that's already quite a bit of money and checked all bonuses and required amounts and indeed, about 16,000 € (a bit less), is no longer a bonus credit but real, no longer dependent on any bonuses real credit.


Then I have also again read through the terms and conditions and also read through other cases on the Internet and also here to fraud, and after all screenshots were ready, I went to the 5000€ payout. So this demanded.

I also immediately got an email that the payout in the amount of 5000€ is in process.


This morning then as expected from online casinos the disappointment, the entire Real balance has disappeared without a trace. I got a mail that the withdrawal was rejected (also no proof of identity was previously requested or anything like that).

And shortly thereafter a mail from PayPal that I was transferred 100 €. (also without any words about it)



So now the account is at 0€, no bonuses are active or visible anymore. Also no orders in process or canceled
(I have made all possible screenshots to clarify the situation / the painted over transaction numbers etc. I could also attach later if these are needed).
Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300 Fairplay300



With best regards and the big request for help

Daniel (Fairplay300)

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Fairplay300

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 11:39 am CEST#2
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Is there any other way to link or add screenshots/images as attachments? I'm not sure if this worked here with picload.org

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Steve1860
Visitor

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 11:55 am CEST#3
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If I were you, I would contact the support to find out why his credit was deleted.

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Fairplay300

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 11:58 am CEST#4
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Yes, I'm just about to but thanks for the quick answer, is really fast here.

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Steve1860
Visitor

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 12:01 pm CEST#5
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I just read through the general bonus conditions of DrückGlück.
There it says the maximum allowable wager is €5 or 10% of the bonus amount, the lower value applies. That would be in your case yes 90Cent

Can it vlt. be because?

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Fairplay300

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 12:14 pm CEST#6
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Most likely they will use that as an argument, I read that too. However, the rest still seems suspicious to me, why do I get 100€ without words, where is my remaining balance. Why did I have to clear my first 25€ without bonus first and it was treated as a bonus. Well, I'll ask and I'm also writing and searching. But thanks a lot

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Anonym

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 12:21 pm CEST#7
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Hey,

so if I understand the above correctly... you have made from 50 FS 16000 euros... now you have the problem that "Freespins GEwinne" actually in every casino the Maxcashout for Freespins 100 euro is... that's why you have also received the 100 euro on your PayPal account and I must honestly say for something that you get for free I find it okay if there is a Max Cashout... this is also at every other casino so... Free Bonuses whether FS / money... always have a max cashout

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Fairplay300

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 12:35 pm CEST#8
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Jo, I'm talking to a nice lady from support right now, I didn't have high hopes when I signed up

But maybe interesting for everyone is that there is a or I quote it best. "I can see that you have choose the "autodepositbonus option" during your first Deposit, the bonus has been added automatically."

So even though this option is nowhere apparent and I declined everything my first deposit was counted as a bonus without even getting a bonus. However, I would also have to clear it first to get it back.


And now in response to how to see this,

"We are offering the bonus for the first deposit, for the following deposits for our offers you should deposit from the Daily picks if you wish to have the offer"

"if you go to Cashier page you should see the Daily picks there, click on it and you will be able to see your Daily offers, chose the offer, read the Terms and deposit thought it"

"if you dont want to have our promotions, just deposit from the deposit page as you did before"


so that's how it works

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Marqes
Expert

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 12:42 pm CEST#9
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What I always wonder when I read something like this, what game did you play?
Probably Book of Dead again, right?

I find these bonus rules just crazy and a joke on the player.
You look forward and then that.

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Fairplay300

DrückGlück - Fraud/ approx. 15.990€ - May 2018

2nd May. 2018, at 12:53 pm CEST#10
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No, Asgardian Stones but yes the first free spins always run off the Book of Dead thing or whatever it was

Well, I am deleted there, however, my data as always 5 years there. And 100 euros, better than nothing 75 win in one day, also nice bad.

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