Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Problems withdrawal Casinoclub (Page 2)

Topic created on 08th Jun. 2018 | Page: 2 of 4 | Answers: 30 | Views: 13,248
Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 03:14 pm CEST#11
0 Likes

Nobody has liked this post so far
stkrie wrote on 08/06/2018 at 15:07

It would be interesting to know what the money laundering laws are in Malta regarding casinos. Then one would know exactly whether it is a matter of stalling, or whether it is legal regulations.

On the other hand, they would then refer to the T&C's that they are allowed to require that. After all, they're doubly covered, unlike the player.
Either way, you are basically at their mercy.

It's basically a delay either way because you could certainly do the whole thing much faster if you wanted to and used more staff for it. That they don't do that at CC or generally at GVC (the company behind it) is one of the reasons for me not to play there. But on the other hand, GVC is also the biggest store that also constantly buy up other providers, such as recently Ladsbrokes, Coral and previously already bwin.party etc. pp

To the money laundering laws has changed there probably in December on Malta again what. I honestly do not want to deal with it in detail but here you will find what you are looking for: Act XXVIII of 2017 - Amendments to the Prevention of Money Laundering Act

It was probably tightened/improved again at the end of 2017 due to pressure from the EU.

This post has been translated automatically

S****8

Problems withdrawal Casinoclub

8th Jun. 2018, at 03:59 pm CEST#12
1 Like

Liked this post: Avatar von pav89 pav89
At that time I have this casino very well rated ...meanwhile this store has become my absolute hate casino ...
After I let myself be locked everywhere and everything worked immediately without further ado, they offered me but snotty 85 FS and a Deposit bonus of 150% on my next deposit.
Ok I thought, deposit another 25 € and take the bonus and the 85 FS with me ...

Nothing I got !!!

Wrote the support if they want to screw me ?
Immediately flown out of the chat ...

Until today, my account is free although I asked to block me for 1 year!

To come back to the topic ...CC is just stalling you and now on the WE make the eh nothing ...in the hope that you verballerst everything again !!!!

PS. I had there once a win in the amount of 2100 € ...I did not even have to verify ...Money Laundering Act ? Hahahahah !

This post has been translated automatically

Knochen
Elite

Problems withdrawal Casinoclub

8th Jun. 2018, at 04:05 pm CEST#13
0 Likes

Nobody has liked this post so far
Casino Club has so far only seemed very reputable to me, so I think you will get your money safely. I also think that it has something to do with the turnover and that the operators have simply been puzzled or something similar. So far, the support has always been very helpful to me.

This post has been translated automatically

Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 04:29 pm CEST#14
0 Likes

Nobody has liked this post so far
Sweep88 wrote on 08/06/2018 at 15:59

PS. i had there once a win of 2100 € ...there i didn't even have to verify ...money laundering law ? Hahahah !

That can be good. Because the limit where a casino must verify according to the Malta law is beyond these 2100 euros. That OT is now verified again is probably due to his mentioned Deposit and withdrawal pattern or the betting behavior. So you can not compare that.

As for CC, I'm pretty much in line with your opinion and have been avoiding the casino completely for several years

This post has been translated automatically

pav89
Visitor

Problems withdrawal Casinoclub

8th Jun. 2018, at 04:53 pm CEST#15
1 Like

Liked this post: Anonym
Sweep88 wrote on 08/06/2018 at 15:59

Getting back on topic ...CC is just stalling you and now on WE they aren't doing anything anyway ...hoping you bury it all again !!!!


yep that's what I'm thinking right now. Just with the support led a chat and they can not tell me now when the payout takes place....there come only abstract phrases like 1 to 4 days need the - and yes it can be that I get a payout on Monday ......
They will certainly not make a payment today - that is already certain for me.
This is definitely just a stupid stalling tactic -

i don't believe a word they say about money laundering
they could also have seen that a transfer was made, and transfers can always be traced.

I did not receive a reply to my e-mails yesterday.

The customer service is poor in the casino in my opinion. Messages are forwarded at a snail's pace.

Just unbelievable. I think I will not play in the casino after that!

This post has been translated automatically

Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 04:58 pm CEST#16
1 Like

Liked this post: Anonym
pav89 wrote on 08/06/2018 at 16:53

Just unbelievable. I don't think I will play at that casino again after this!

Would be a good decision imo. There are many clearly better.

This post has been translated automatically

s****e

Problems withdrawal Casinoclub

8th Jun. 2018, at 05:06 pm CEST#17
1 Like

Liked this post: Anonym
Knochen wrote on 08.06.2018 at 16:05: Casino Club has so far only seemed very serious to me, so I think you will get your money safely. I also think it has something to do with the turnover and that just made the operators wonder or something. So far, the support has always been very helpful with me

Then what is wrong with your perception!

This post has been translated automatically

Knochen
Elite

Problems withdrawal Casinoclub

8th Jun. 2018, at 05:28 pm CEST#18
0 Likes

Nobody has liked this post so far
stkrie wrote on 08.06.2018 at 17:06
Then something is wrong with your perception!

Why would there be something wrong? I've deposited between 5-10 times there and cashed out twice. Verification hasn't happened yet but that's probably because of the lower payout amounts of once 300€ and once 150€. The first time I had a Welcome bonus and have therefore asked the chat if I can still pay out because it was still active and the support immediately answered me that I should simply cancel the bonus and then it works. I did that, requested a payout and less than an hour later the money was on my paypal.

This post has been translated automatically

s****e

Problems withdrawal Casinoclub

8th Jun. 2018, at 05:55 pm CEST#19
0 Likes

Nobody has liked this post so far
With all the bad reviews on Askgambler alone, I'm surprised.

This post has been translated automatically

S****8

Problems withdrawal Casinoclub

8th Jun. 2018, at 10:29 pm CEST#20
0 Likes

Nobody has liked this post so far
stkrie wrote on 08.06.2018 at 17:06
Then something is wrong with your perception!

i have to confirm in part what concerns the chat !
Wins came pretty fast ...if you didn't win on Friday night

When I asked where the my 85 FS and my bonus remains ...I had to give the Deposit code sent to me ...because the support staff had to look !
Then it took over 10 minutes ...no reaction ...and that was too stupid for me !!!!
Then again dialed into the chat and then asked if they want to f**k with me ...well and as already written ...have thrown me out of the chat ...

When I just read my mails, I was confirmed the game break of 12 months !!!!

Read the here with ???

Awesome

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 01:10 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately