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Public complaints: Problems withdrawal Casinoclub

Topic created on 08th Jun. 2018 | Page: 1 of 4 | Answers: 30 | Views: 13,221
pav89
Visitor

Problems withdrawal Casinoclub

8th Jun. 2018, at 09:43 am CEST#1
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Hello all,

i have a problem with the payout of a sum of 1,800 EUR that I won in Casinoclub.

i am registered in Casinoclub since the end of 2014. The last Verification of my account took place at the end of December 2017.

I deposited 700 EUR this week (via instant bank transfer) and bet once on Roulette the full amount of 700 EUR. I bet 50 EUR on the right number and won 1800 EUR. I have directly requested a payout.

So far so good. I got an e-mail that Casinoclub want to have the identity card and an invoice (not older than 3 months) from me. I sent everything directly.

Now I got yesterday a very strange e-mail.
Casinoclub had noticed during a Rountineüberprüfung that I had too little turnover and wonder (since I directly requested a payout) whether there was a reason for my decision, for which Casinoclub could be responsible, which led to the fact that I do not want to take their offer.
I immediately wrote to them saying that there was no problem, and that I was irritated by the content of the email, as I understood it to mean that they wanted to encourage me to continue playing and prevent a withdrawal. I asked them to explain to me how exactly I should understand this email (as I certainly misunderstood the email)

Called customer service, I also did not get a proper answer. Something was mentioned about security measures, but they didn't get specific. In the chat, an employee told me it would be about money laundering suspicions and I should answer the email.

In another e-mail, I directly addressed the suspicion of money laundering and sent a transaction report of my bank account and asked them -if it was about the clarification of money laundering- to send more concrete e-mails in the future, from which it is clear what exactly they want.

Have any of you had such experiences?
In any case, the process so far is very suspicious to me and I hope that a payout will be made soon!

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Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 10:14 am CEST#2
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Liked this post: Avatar von pav89 pav89
Hello pav98 ! It may be that the casino was a little "irritated" that you deposited a relatively large sum and then relatively quickly withdraw again.Some casinos also have a kind of "Wagering" on the deposits (usually 1/2 times the deposit).I think the former case applies to you.The casino is most likely only a re-verification.Casinoclub is a reputable house and will pay out.

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Daniel
Elite

Problems withdrawal Casinoclub

8th Jun. 2018, at 10:52 am CEST#3
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Liked this post: Avatar von pav89 pav89
I also think that CasinoClub will pay out and just have to comply with some bullshit money laundering laws. CasinoClub has recently relaunched its web presence and wants to position itself better in the German-speaking market again. It would be really stupid to intentionally deal with customers like this and provoke potential scandals.

But in this industry, you never know - there aren't that many rocket scientists at work in this industry. If the problems persist, I or Matthias would check with CasinoClub.

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Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 12:00 pm CEST#4
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So I would never entrust money to this dubious association!

First of all, anyone can pretend to be you and if you give them a new email address, they will send you a new password for it!

But what is completely incomprehensible is that they only THEN require a registration confirmation from the residents' registration office to confirm your address *laughs*

Don't you do something like that before you tell someone your old username and then send them a new password to their new email address?

Theoretically, someone could have impersonated me if they only knew my home address, since I was registered there 15 years ago, but no longer knew my access data.

Thereupon I was only asked whether my old email address (which was given to me in the chat window even without asking!) is still current, or whether I have a new one!

When I said that I have a new one and also communicated this immediately, I got for it directly a link sent to change my password, because I have said from the beginning that I know neither my username, nor my password.

So much for data protection!

I then told them that they should immediately delete my data, because something like that does not work for me at all! But this was rejected, because it is not allowed according to their terms and conditions to delete my data.

If I insist, then it must be done so, especially now with the new data protection regulation!

Anyway, I have rarely experienced such an incompetent casino to date!

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pav89
Visitor

Problems withdrawal Casinoclub

8th Jun. 2018, at 01:35 pm CEST#5
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so far, I have had something paid out in the CC once. This went smoothly and quickly. I deposited 150 EUR and had 900 EUR paid out. So also a larger sum.

Just now I got an email that my email from yesterday has now been forwarded. Which email they mean exactly I do not know. There were two sent. The emails were sent yesterday at 15 and 18 o'clock. They take a lot of time. I suspect that they will get back to me on Monday and make a decision. In this regard, CC - as far as customer support is concerned - really strikes me as negative. It seems to me more like they want to keep me on tenterhooks and want me to start playing with them again and cancel the withdrawal; which is definitely out of the question for me.

I knew nothing about minimum turnover until yesterday. But I should have fulfilled the minimum turnover then anyway. I have used the 700 € completely, for which the CC also credited me 70 loyalty points. Honestly do not really understand why they think - I would have converted little.

The irritation is probably on both sides. You're certainly right, but make me at the moment not seem to want to clarify quickly.

I'm very curious to see if everything goes smoothly now. Will report on this!

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Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 02:24 pm CEST#6
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I do not like CC, but the described Deposit and withdrawal pattern again request data from you is simply due to the money laundering regulations of the licensors. The casinos must comply with them. With the deposit and withdrawal pattern described by you, it may be that you automatically have to be checked again

In addition, it may be as one of the previous speakers that a casino itself has certain Wagering requirements on deposit. Even without the one accepts a bonus. This probably has to do with the money laundering laws, but is probably also so that the casinos can be sure to have the transaction costs for the deposit or withdrawal back in it, for example, if they are free. Whether the CC also has such a clause in the terms and conditions I do not know

But you should not worry if CC pays out, as long as you do not do money laundering (which I do not assume). The waiting is of course annoying. We all know.

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R****r

Problems withdrawal Casinoclub

8th Jun. 2018, at 02:31 pm CEST#7
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TomWegas wrote on 08.06.2018 at 14:24: I do not like CC but that the described Deposit and withdrawal pattern again request data from you is simply due to the money laundering regulations of the licensors. The casinos just have to follow mandatory. With the deposit and withdrawal pattern described by you, it may be that you automatically have to be checked again

In addition, it may be as one of the previous speakers that a casino itself has certain Wagering requirements on deposit. Even without the one accepts a bonus. This has probably on the one hand also with the money laundering laws to do, but is probably also so that the casinos can be sure to have the transaction costs for the deposit or withdrawal back in it, for example, if they are free. Whether the CC also has such a clause in the terms and conditions I do not know

But you should not worry if CC pays out, as long as you do not launder money (which I do not assume). The waiting is of course annoying. We all know.

Sorry if this is off topic but I think I've only read the name Tomwegas once before in another forum. Can that be?

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s****e

Problems withdrawal Casinoclub

8th Jun. 2018, at 02:42 pm CEST#8
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TomWegas wrote on 08.06.2018 at 14:24: I do not like CC but that the described Deposit and withdrawal pattern again request data from you is simply due to the money laundering regulations of the licensors. The casinos just have to follow mandatory. With the deposit and withdrawal pattern described by you, it may be that you automatically have to be checked again

In addition, it may be as one of the previous speakers that a casino itself has certain Wagering requirements on deposit. Even without the one accepts a bonus. This probably has to do with the money laundering laws, but is probably also so that the casinos can be sure to have the transaction costs for the deposit or withdrawal back in it, for example, if they are free. Whether the CC also has such a clause in the terms and conditions I do not know

But you should not worry if CC pays out, as long as you do not do money laundering (which I do not assume). The waiting is of course annoying. We all know.

Money laundering law, when I always read that nonsense. I can deposit thousands of euros, no casino whistles for it.
But if I deposit 50€ Euro, and win 2000€, the money laundering law is supposed to apply.
So I am controlled because of 50€ deposit.
The casino is not controlled, which would make more sense. Where did they get the 2000€ from?

Or as in this case, for 700€ deposit. The rest he has won
The interpret that, as it fits them just. In the hope that again
everything is gambled away.

I would be really grateful if one would post the Maltese money laundering laws here.
I bet that stands there so with certainty not in it.

If someone deposits every day 2000€, and after one-time conversion again paid out, I have for it Verständis.
So this is total nonsense!

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Anonym

Problems withdrawal Casinoclub

8th Jun. 2018, at 02:47 pm CEST#9
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stkrie wrote on 08/06/2018 at 14:42
Money laundering law, whenever I read that nonsense. I can Deposit thousands of euros, no casino whistles for it.
But if I deposit 50€ euros, and win 2000€, supposedly the money laundering law takes effect.
So I am controlled because of 50€ deposit.
The casino is not controlled, which would make more sense. Where did they get the 2000€ from?

Or as in this case, for 700€ deposit. The rest he has won
The interpret that, as it fits them just. In the hope that again
everything is gambled away.

I would be really grateful if one would post the Maltese money laundering laws here.
I bet that stands there so with certainty not in it.

If someone deposits every day 2000€, and after one-time conversion again paid out, I have for it Verständis.
So this is total nonsense!

I myself find money laundering laws also nonsense in such a case. But it is nowmal so that one can operate with gambling and straight with Roulette quite well money laundering. This has nothing to do with Malta

But you are absolutely right with the point that it is nonsense to do that if someone does it once. I do not want to defend the provider. I myself do not like CC and would not play there, among other things, because that just like him now everything takes so long. I just wanted to take away his worries.

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s****e

Problems withdrawal Casinoclub

8th Jun. 2018, at 03:07 pm CEST#10
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Basically, you can launder money well in casinos, no question about it.

It would be interesting to know what the money laundering laws are in Malta with regard to casinos. Then we would know exactly whether it is a matter of delay or whether it is a matter of legal regulations.

On the other hand, they would then refer to the T&C's that they are allowed to require that. After all, they're doubly covered, unlike the player.
Either way, you are basically at their mercy.

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