Public complaints: Press luck- please help!!!

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Binki wrote on 03/16/2018 at 15:51: Hello! After trying to get paid since 02/03, I am now at the end with my advice. First I would have had constant problems- my papers were rejected over and over again. The whole thing went over many mails and numerous attempts of uploaded documents. One time I got someone at the support who spoke German. He assured me that the money is mine (because I was already afraid to have violated any bonus rules) So and now, after they confirmed my documents 2 days ago, I have just been canceled by mail d payout again, but without giving any reasons. Support is not available.
Hello is the same with me. Finally a German employee called me and assured me that I can pay out. A few days later, the payout from once canceled. Then I called there again and I was told that no one from the support may say something like that because you are not from the accounting and should that have been the case, this employee will be terminated. Every phone call is saved. He said he will check it. When I asked him why it didn't work, he initially told me to try again. After I told him that this is useless he said they need a proof of address. But I have already sent it. And it was also confirmed. Since I also have no electricity or gas bill, he said I should make a screenshot of the onlinebaniing. Guarantee whether that goes he can me but not. Then I got a little angry and said I would like to talk to someone with a little responsibility. He said he is the head of the department and has responsibility, but these are all accounting matters, so he can't help me any further. But I can try to upload the screenshot from online banking and he calls me back an hour later. That was vorgestetn called until today no one. BY FAR THE WORST SUPPORT!

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Binki wrote on 19/03/2018 at 12:25 pm: The support there is really very very bad. I am curious if it works this time. With me, after a few attempts, my statement was accepted printed online. I have not yet heard what again, but it was the weekend in between, so I remain a little patient.

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Binki wrote on 21/03/2018 at 08:41: So I got an email on Monday that I get paid. My account at Drückglück is since then also on zero. But so far there is nothing in my account ðŸ¤" But transfers in the EU take 2 days at most....

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