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Public complaints: Press luck need help

Topic created on 10th Aug. 2018 | Page: 1 of 4 | Answers: 39 | Views: 9,555
Valjok93
Visitor

Press luck need help

10th Aug. 2018, at 07:26 pm CEST#1
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hello, I played at DrückGlück and have also won something but they make no payout no one is reachable I do not know what else to do I ask for help !!!!

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VM292
Amateur

Press luck need help

10th Aug. 2018, at 09:05 pm CEST#2
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Hello and welcome

First of all stay calm that can be clarified for sure!

When did you request your payment?

Is your account already verified?

Did you try to contact the Live Chat or did you write an email? If the latter, when was it ?

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Anonym

Press luck need help

11th Aug. 2018, at 09:12 am CEST#3
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Valjok93 wrote on 10/08/2018 at 19:26: hello, I played at DrückGlück and also won something but they make no payout no one is available I do not know what else to do I ask for help !!!!

They will get back to you !


These are also just people and they are certainly understaffed because of vacation time at the moment.

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upola
Legend

Press luck need help

11th Aug. 2018, at 10:40 am CEST#4
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Doesn't seem to be that important after all.

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Anonym

Press luck need help

11th Aug. 2018, at 11:04 am CEST#5
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Valjok93 wrote on 10/08/2018 at 19:26: hello, I played at DrückGlück and also won something but they make no payout no one is available I do not know what else to do I ask for help !!!!

what do you mean make no payout.does it say in process or anything else

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Valjok93
Visitor

Press luck need help

11th Aug. 2018, at 01:09 pm CEST#6
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Have already made several withdrawals now a few days ago have uploaded all documents and withdrawal is always rejected online chat I have also a few times who say will be paid but would still rejected

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Valjok93
Visitor

Press luck need help

11th Aug. 2018, at 01:22 pm CEST#7
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I have received this email but do not understand it


Dear Valentin,
My name is Dina and I am contacting you from DrueckGlueck.
Please note we tried processing your withdrawal to your PayPal account but as you have some deposits on hold in your PayPal account we are not able to process the withdrawal.
We kindly ask you to release the funds from your PayPal account and contact us again in order to process your winnings.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,

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Anonym

Press luck need help

11th Aug. 2018, at 01:35 pm CEST#8
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Logical....


In your place just pay out by bank

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Anonym

Press luck need help

11th Aug. 2018, at 01:36 pm CEST#9
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Deposit on hold. .
Says there

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Valjok93
Visitor

Press luck need help

11th Aug. 2018, at 02:34 pm CEST#10
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I have also made by bank. Yes and what do they want from me now

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