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Public complaints: Pots of Luck Casino Winnings Cut

Topic created on 18th Jul. 2017 | Page: 1 of 1 | Answers: 6 | Views: 2,070
Tamfan

Pots of Luck Casino Winnings Cut

18th Jul. 2017, at 02:40 pm CEST#1
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Hello,

briefly on the subject, I have made a Deposit of € 20 on Sunday this week in PotsofLuck Casino and received a 50% bonus.
How often you have to convert this I can not say exactly...but is always displayed in this casino in % on a bar. After 2-3 h at low stakes I was on about 370 euros and the bonus freigespielt (bar disappeared).... only unfortunately my profit was also no longer there.

I did not notice it right away but it fell from about 370 to 30 euros. I must say that my English is not the best...but in the bonus conditions I could not find anything that justifies this.

On e-mail I get no answer and the Lifechat tells me what about Umsatzbed. ...which I have fulfilled but.

Vllt someone can enlighten me

Thanks a lot

This post has been translated automatically

J****r

Pots of Luck Casino Winnings Cut

18th Jul. 2017, at 03:56 pm CEST#2
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At Quasar, for example, you only get paid 5 times the Deposit bonus amount, if that hasn't been changed in the meantime. Has also surprised me. Read the complete terms and conditions through the stands somewhere else not under the bonus conditions. Very annoying. My advice, do not take any bonus when you play on payout and not just for fun...

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Andrew789
Experienced

Pots of Luck Casino Winnings Cut

18th Jul. 2017, at 10:38 pm CEST#3
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Very annoying... guaranteed as with OVO, where you get the bonus after conversion 1x credited... actually a joke, but there is.

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Daniel
Elite

Pots of Luck Casino Winnings Cut

18th Jul. 2017, at 11:03 pm CEST#4
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Where do you always find these weird-exotic casinos? Overall, the casino has a good license. You should always read the bonus turnover conditions before you accept a bonus. Without having read through the terms and conditions, I'm afraid that the casino is unfortunately in the right in your case.

If you feel you have been treated unfairly and you are sure or think that you have not violated the bonus rules, you can contact the regulatory authority in Gibraltar (in English, doesn't have to be perfect), see here: https://www.gibraltar.gov.gi/new/gambling-commissioners-advice-complainants

Should you be in the right, you will also get your right. I have had by far the best experience with the regulatory authority in Gibraltar (processing time & quality).

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Tamfan

Pots of Luck Casino Winnings Cut

19th Jul. 2017, at 08:17 am CEST#5
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Mmmh from such bonus conditions I've never heard anything, and that's not really there ... at least I see that nirgens .... but as I said my English is shit hihi

Well no matter was now also no huge amount.

Thanks for the help

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Daniel
Elite

Pots of Luck Casino Winnings Cut

19th Jul. 2017, at 08:31 am CEST#6
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Well, unfortunately we could not really help you and 370€ are not so little

But your post may enlighten other players and maybe one or the other who reads this will think twice about not playing at Pots of Luck Casino. Every sensible complaint is helpful, because this might change some bad business methods of the casinos. Most of the trouble between players and Online Casinos (with proper license) arise because of the bonuses. The online casinos should finally learn the following:

1. Offer meaningful Bonuses or just leave it alone.
2. On the important conditions (which can become traps for players), clearly point out.

This also applies to some online casinos, which are listed on GambleJoe.

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Tamfan

Pots of Luck Casino Winnings Cut

19th Jul. 2017, at 08:39 am CEST#7
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.... yes true little it is not but could be worse. But in the terms I could still find nothing that would justify the reduction ... play I will certainly not more

P.s but it says bonus will be reduced to x4 ts ts ts so a crap 😡

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