Public complaints: Platincasino withdrawal canceled credit disappeared? (Page 6)
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Platincasino withdrawal canceled credit disappeared?
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Platincasino withdrawal canceled credit disappeared?
Nobody has liked this post so far
I also have a little problem with those...
I wrote this mail to the support and VIP support.
Briefly about the problem...
On 13 oct 2024 I got 15 superspins for the slot midas 2 for a depositor of 30€.
i got 5€ from the superspins and
From this I then won more than 3000€ (now I also know that the max payout amount was 300€ thought only 3000€ )
I then requested this for payout, my account balance was €0 and then on 14 oct 2024 in the night I deposited 2 x €20 where I then won something again....
(A little more than €3,800...)
When looking in the transaction, to what extent or whether the money has already been processed,
I may have come to cancel the payout...
In other words, my real money was mixed with the Bonus money I had requested for the payout (which was a total of 12k and was canceled € 9,800.00 the rest was gambled away again)
but then I continued to play and later requested €500 to be paid out, in the morning all the money was canceled except for the €300 I was allowed to withdraw.
I then received an email that according to the bonus conditions I was only allowed to withdraw €300 and the rest was canceled.
Since then I have not received any further feedback or replies to my mail.
I understand that the conditions (payout) are legal, but canceling the entire money although there is still credit + win that did not belong to the bonus money?
And ignoring me since then is a really bad thing and that's where my fun ends.
I deposited 2 × 20 € and from that
about 3,800€ which were also canceled and now I would like to have an answer what happened to the money I won after my 2 x deposits of 20€?!!!!
I find it extremely cheeky to ignore me and would like to have the money I won.
Does anyone have any idea what else can be done? They seem to have the upper hand and I would be very grateful for any tips.
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Platincasino withdrawal canceled credit disappeared?
Nobody has liked this post so far
you've been registered here for 2 years and are now moaning about Platin, take a look around here, there are almost daily complaints about the casino and you're still depositing money there, my sympathy for you is 0.0
all I can say is that some people really need to fall flat on their faces to realize what a scumbag Platin has become
with bonus offers alone, depositing 250€ for 100% (max. cashout 600€) you have to be pretty mentally distracted to accept such bonus offers....
and one thing i can tell you 100% that you won't see a shitload of your money.... no one here can help you, and since the new platin has been introduced, platin itself has never decided in favor of the player, although what i can read out here was your own fault, which of course i can't say exactly now, but i can tell you one thing for sure you won't get a cent and no one here in the forum can help you either
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Platincasino withdrawal canceled credit disappeared?
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frapi07, 
garfield68
If I have understood correctly, there is now someone here in the forum who would like to take care of future Platin problems https://www.gamblejoe.com/forum/sonstiges/smalltalk/plauderecke--60924/1330/ I can't say to what extent he is already active or will be if necessary, but maybe it would be the right time for Cideone86 to test it https://www.gamblejoe.com/profil/tycoonpartners/
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Platincasino withdrawal canceled credit disappeared?
Nobody has liked this post so far
When money (bonus and raw) is mixed up, it's really such a "stroke of luck" whether you get your win or not.
Technically, however, it should be possible to track everything.
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Platincasino withdrawal canceled credit disappeared?
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Donnie, 
Malganes
yes put 1+1 together
on the official site you don't even have a Live Chat, let alone anyone to talk to if you have problems, unless you have Platin status, and even if you are Platin you have a hard time
and now they want to come to the forum and help people? WTF
they should start answering and helping people on their own site
criminal store
if i were GJ i wouldn't even let them in the forum, where are we anyway?
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Platincasino withdrawal canceled credit disappeared?
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zocker0815
That's exactly how I see it. Why are we providing a stage for this scum? Old buddies?
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Platincasino withdrawal canceled credit disappeared?
Liked this post:
zocker0815
I also criticized this slightly a few days ago, because it's no good if a casino doesn't offer chat support for Low Roller / occasional players and doesn't reply to emails. In addition, you can only reach German players here and Platin is international, which means that other players will hardly have a chance to get help unless they happen to find GJ and write here in English. But that rarely happens, if we have to be honest.
But at least it's a start and it's going in the right direction. Better to get this than a middle finger, don't you think? Maybe they'll fix the other things over time.
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Platincasino withdrawal canceled credit disappeared?
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garfield68, 
Max_Bet
Well, if we allow complaints about Platincasino in our forum, I think we should at least give them the option to comment on it or, if necessary, take care of it by allowing them to contact the players.
Personally, I also have a somewhat negative opinion of the Provider on some points, which I have communicated both in the forum and privately via the Communicator to members who have contacted me about this.
But basically, there's nothing wrong with allowing them or other providers in the forum, as long as they don't just try to advertise here, but make a serious effort to deal with the problems or even just ask for feedback.
As already mentioned, we are not in business contact with Platincasino and generally have nothing to do with the new Platincasino.
We also don't know the new management behind it and have no other real contact with them.
They contacted me for the first time a few days ago about an outstanding complaint and I suggested to them that if they were really interested in dealing with the problems in the future, they should set up an account with GambleJoe.
But to what extent they take care of it in the future or comment on the problems in general is up to them.
It's not really our business, as we don't work with the provider.
However, I for one would be happy for the community if help could be offered in this regard in the future.
But let's see what happens.
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Platincasino withdrawal canceled credit disappeared?
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frapi07
it may well be, but it's hard to imagine, as they can't get the support baked on their own site and then want to expand with it too hahah i'm going to blow my top
probably the same scenario as writing to the casino site but nobody answers xDF
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