Public complaints: Platincasino withdrawal canceled credit disappeared? (Page 4)

Mrberlin wrote on 12.06.2024 at 17:39: Hello dear people
I have been a Platincasino customer for 4-5 years and 3-4 days ago I made a Deposit and never used a bonus (I never do anyway). After 2 days I sent them an email and yesterday I get an email I quote:

Your pending payout in the amount of xxx has been canceled. Please keep an eye out for further emails in your mailbox.

Well I have been verified easily 3 times in the last 12 months and have sent all the documents each time and it was accepted promptly but what shocks me is that my balance has disappeared from my account! I've never had anything like this before, it was usually sent back to the account and that worries me a little. Strangely enough, no one is available for live support, which I have never seen before? I have of course taken enough screenshots

This post has been translated automatically

Mrberlin wrote on 12.06.2024 at 17:39: Hello dear people
I have been a Platincasino customer for 4-5 years and 3-4 days ago I made a Deposit and never used a bonus (I never do anyway). After 2 days I sent them an email and yesterday I get an email I quote:

Your pending payout in the amount of xxx has been canceled. Please keep an eye out for further emails in your mailbox.

Well I have been verified easily 3 times in the last 12 months and have sent all the documents each time and it was accepted promptly but what shocks me is that my balance has disappeared from my account! I've never had anything like this before, it was usually sent back to the account and that worries me a little. Strangely enough, no one is available for live support, which I have never seen before? I have of course taken enough screenshots

This post has been translated automatically

This post has been translated automatically

Mallpall wrote on 12.08.2024 at 08:57: Had these Olympic free spins on Wednesday last week - no deposit.
Was able to pay out €99 after a bit of back and forth; payout Wednesday around 17:45 - was of course canceled yesterday at 13:01 - without explanation.
Requested another payout around 13:03 - let's see how long the circus lasts

I will report back

Edit: I am already verified

This post has been translated automatically

gamble1 wrote on 12.08.2024 at 12:52 pm:

If the payout is canceled, in 99% of cases there is a reason that you have to solve first usually something like Verification as long as this has not happened it will always be canceled again


I have also had the problem several times because of a system error but it always went through the second time so if it is canceled again you have to think about why

This post has been translated automatically

Mallpall wrote on August 12th, 2024 at 3:44 pm:

I wanted to pay out a no Deposit some time ago, it was exactly the same scam that it was canceled - without justification; just like then, I was not given a reason. Basically, I don't give a damn either - it's more about the principle / no deposits are offered that don't want to be paid out...


That's why I'm going along with the circus for now.
They don't even give a reason for canceling.

I'm verified, I didn't play the forbidden scam

This post has been translated automatically

gamble1 wrote on August 12th, 2024 at 3:50 pm:

With them you only get the reason on request it comes a mail where you would get a reason called but that is a mistake you have to ask yourself very important

This post has been translated automatically

Mallpall wrote on August 12th, 2024 at 4:26 pm:

Nope, I don't see the point of having to take action somehow; if it is the case that I only receive a reason for the cancellation upon request, then this store can no longer be surpassed in ridiculousness....

Customer-oriented work looks different.

This is about 99€ not 9k+.
As already written, the money is not important to me, I just don't see the point in being treated like this by them.

The last cancellation was after 4 days, so I still have time until Thursday

Let's wait and see

This post has been translated automatically

gamble1 wrote on August 12th, 2024 at 8:53 pm:

If you don't have Platin status it takes 4 days because I as Platin status currently get it exactly after 2 days


If you think the 99 € are not important to you ok is your right but I know so many casinos that do not fit on two hands that only tell you on demand what is going on I mean what harm is such a short demand?

And with this behavior according to the motto "I refuse to ask and therefore I pay out until they get in touch" doesn't help you, it doesn't annoy them and it won't hurt them either, only for the other players you will cause delays because in the time when someone is always looking at your payout, two others could easily be approved

So my Tip is to write a short email asking what's going on and then you're done! Are you already verified there?

This post has been translated automatically

This post has been translated automatically