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Public complaints: Platincasino withdrawal canceled credit disappeared?

Topic created on 12th Jun. 2024 | Page: 1 of 7 | Answers: 63 | Views: 5,696
Mrberlin

Platincasino withdrawal canceled credit disappeared?

12th Jun. 2024, at 05:39 pm CEST#1
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Hello dear people
I have been a Platincasino customer for 4-5 years and 3-4 days ago I made a Deposit and never used a bonus (I never do anyway). After 2 days I sent them an email and yesterday I get an email I quote:

Your pending payment in the amount of xxx has been canceled. Please keep an eye out for further emails in your mailbox.

Well I have been verified easily 3 times in the last 12 months and have sent all the documents each time and it was accepted promptly but what shocks me is that my balance has disappeared from my account! I've never had anything like this before, it was usually sent back to the account and that worries me a little. Strangely enough, no one is available for live support, which I have never seen before? I have of course taken enough screenshots

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frapi07
Elite

Platincasino withdrawal canceled credit disappeared?

12th Jun. 2024, at 05:47 pm CEST#2
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Do you have Platin status? If so, then use the VIP support. Live support is unfortunately inadequate.

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Mrberlin

Platincasino withdrawal canceled credit disappeared?

12th Jun. 2024, at 10:57 pm CEST#2
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frapi07 wrote on 12.06.2024 at 17:47: Do you have Platin status? If so, then use the VIP support. Live support is unfortunately poor.

Hello no I am only gold status but I still haven't received an email with the reason and the money of the payout is also not in my Platincasino account only in the transaction history you can see payout rejected. I am really disappointed although I was very satisfied for a long time I will contact you in any case if I get more information you can also give me tips thanks

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Gonzo82
Amateur

Platincasino withdrawal canceled credit disappeared?

20th Jun. 2024, at 03:46 am CEST#3
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Mrberlin wrote on 12.06.2024 at 22:57:

Hello no I am only gold status but I still have not received an email with the reason and the money of the payout is also not in my Platincasino account only in the transaction history you can see payout rejected. I am really disappointed although I was very satisfied for a long time I will contact you in any case if I get more information you can also give me tips thanks

Oh man, that sounds really unpromising, I've also been making a withdrawal there since the day before yesterday, no Live Chat for two days, definitely tried 10 times at different times during the day. Sent an email and haven't received a reply yet. I deposited with cryptocurrency and want to pay out my win with cryptocurrency, for this Platincasino has to send me a link by email to confirm the wallet address. in the top right corner there is also the pop up window that the link is sent for confirmation, but for two days the email has not reached me at all.

I've already taken a lot of screenshots, I'll tell you what it turns out to be with my three-digit win
I've been a player there for years and have long been verified

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gamble1
Icon

Platincasino withdrawal canceled credit disappeared?

20th Jun. 2024, at 06:45 am CEST#4
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Mrberlin wrote on 12.06.2024 at 22:57:

Hello no I am only gold status but I still have not received an email with the reason and the money of the payout is also not in my Platincasino account only in the transaction history you can see payout rejected. I am really disappointed although I was very satisfied for a long time I will contact you in any case if I get more information you can also give me tips thanks

The mail does not come the message you would get a mail is probably set in the casino software but Platin has not created a list of reasons there or they are not sent to the customer you will only find out the reason through support


Actually, the credit should be automatically credited back to the account if the withdrawal is rejected, which it will be otherwise, as you rightly say, so it must be either an error or a violation that has cost you your credit due to the non-existent credit alone

Either way, only the support can help you in such a case nevertheless take screenshots of the rejected payout and send everything to support

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Gonzo82
Amateur

Platincasino withdrawal canceled credit disappeared?

20th Jun. 2024, at 04:58 pm CEST#5
1 Like

Liked this post: Avatar von R0UNDER R0UNDER
So today the payout went out to my crypto wallet without any problems, just wanted to let you know

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A****l

Platincasino withdrawal canceled credit disappeared?

21st Jun. 2024, at 08:07 pm CEST#6
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Liked this post: Avatar von Marialopez Marialopez
Platin Casino is an illegal casino. Of course, they are not obliged to pay out any money to you. However, as you have made yourself liable to prosecution, there is no possibility of taking legal action against Platin.

You know that you should only Deposit money in casinos that have a valid license for Germany and comply with the regulations of the supervisory authority.

At illegal casinos such as Evolve, Viggoslots etc., which do not have a license, you will never be able to pay out a cent.

I also fell for it at the Evolve Casino .... First I had to send all my documents and then my account was deleted ...
I couldn't even withdraw the 50 euros because Germany is a restricted country ....
So, you have to be happy if there are no charges and high fines ......
Better delete Platin account immediately ...
Casino without a license is impossible ......

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A****l

Platincasino withdrawal canceled credit disappeared?

21st Jun. 2024, at 08:19 pm CEST#7
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I was informed by e-mail that the player bears sole responsibility and must inform himself in advance about the laws that apply in his country regarding online gambling .... Otherwise, the casino is entitled to close the account immediately and the funds will be deleted from the account and no claim for a refund will be made ...
This is common practice .... Anyone who knowingly plays in illegal casinos bears sole responsibility and must expect the consequences, such as loss of money and criminal prosecution by investigating authorities ....

Then there is also money laundering, participation in illegal gambling, tax fraud, etc ...

You can quickly end up with a fine of 10,000 euros or more .... If you can't pay that, you face a prison sentence of no less than 2 years according to the law ....

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gamble1
Icon

Platincasino withdrawal canceled credit disappeared?

22nd Jun. 2024, at 12:56 am CEST#8
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Abdul wrote on 21.06.2024 at 20:19: I was informed by e-mail that the player bears sole responsibility and must inform himself in advance about the laws that apply in his country regarding online gambling .... Otherwise, the casino is entitled to close the account immediately and the funds will be deleted from the account and no refund will be given ...
This is common practice .... Anyone who knowingly plays in illegal casinos bears sole responsibility and must expect the consequences, such as loss of money and criminal prosecution by investigating authorities ....

Then there is also money laundering, participation in illegal gambling, tax fraud, etc ...

You can quickly end up with a fine of 10,000 euros or more .... If you can't pay that, you face a prison sentence of no less than 2 years according to the law ....

What are you talking about? It reads as if you got into trouble with the authorities and then Platin wrote that you have to pay the fine because it's illegal - there's no other way to explain the message you got from them

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A****l

Platincasino withdrawal canceled credit disappeared?

22nd Jun. 2024, at 07:41 am CEST#9
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Nine, not at Platin ....
But I accidentally deposited 20 euros at Evolve Casino last month and registered there ....
But that is also an illegal site ....
But I only saw it too late ....
Then I always got an e-mail with free spins and also won ....
Then it took forever for Verification until the documents were all accepted. The maximum you could pay out was 50 euros.

But was also a lie, as I said, because players from Germany are not allowed in such casinos.

Account was closed and the money withheld.

Platin used to have an MGA license and also paid out. Today they no longer have a valid license, neither for the EU nor for Germany.

You have to look very carefully before registering to see if it is allowed to Deposit and withdraw.
However, reputable sites will tell you in advance that you cannot even register if the country in question is not permitted.

Unfortunately, there are still too many providers who pretend that players from Germany are allowed.

Depositors also go, only when checking, as soon as you try to pay out a small amount, then you get the message, by mail, that the money has been deleted from account, and due to the legal regulations a payout is not possible, account will be closed immediately ....
Unfortunately, I sent all my documents to Evolve and they also stated that the account had now been successfully verified and could be paid out ....

But that was a lie of course ...
I assume they only needed documents to initiate criminal proceedings for participation in illegal gambling ......

Otherwise, I never deposit money on illegal sites ....
There are enough providers with a legal license and who adhere to the legal provisions/regulations ....

Only there are enumerations also possible and nan gets his money within minutes in real time transfer.

Everything else is illegal and they will NEVER pay out to DE .....because they know that they are not allowed to.

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