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Public complaints: Payout problems at Stake7 (Page 2)

Topic created on 11th Apr. 2018 | Page: 2 of 5 | Answers: 44 | Views: 19,346
Hennes1981
Visitor

Payout problems at Stake7

12th Apr. 2018, at 02:07 pm CEST#11
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hombre86 wrote on 04/12/2018 at 13:57: Never had problems with payout before. No idea what is going on there

Canst yes keep me up to date if something has happened.

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S****8

Payout problems at Stake7

12th Apr. 2018, at 03:29 pm CEST#12
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they want you to gamble it away again (if still cancelable)...stalling tactics !!!!

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S****8

Payout problems at Stake7

12th Apr. 2018, at 03:31 pm CEST#13
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Hennes1981 wrote on 11.04.2018 at 20:05
When I asked how long it would take I was told that this would be ready any moment.
So I asked if it would be paid out today. The answer was no it has to be completed first. This takes time because the legal department has to process it properly.
This all seems very strange to me.

I have never heard that a legal department processes this?

Do not be fooled and if still cancelable, please do not gamble!!!
Wait until you get the money!

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Hennes1981
Visitor

Payout problems at Stake7

12th Apr. 2018, at 04:31 pm CEST#14
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I can not cancel it. Only via support. But I will not do that. I want to get the money paid out.

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Anonym

Payout problems at Stake7

12th Apr. 2018, at 04:51 pm CEST#15
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Hello Hennes, hope that you have received the money by now, if not, I think it can only be that you should gamble it again. I in your place, would send an email to the support, wherein it says that you will not gamble the money, if it is hoped for.

Hello... Eight days have passed without any progress in my case. At the beginning the delay was related to technical problems, where there are customers who received a payout. Now it is the documents that are usually verified in your casino within 24 hours, if you are looking for me to gamble the money, I'm sorry to disappoint you, because this will not happen. In addition, no more deposits will be initiated by me until then. I ask for a Speedy clarification and feedback. I remain with kind regards.

... then I would contact the chat as often as possible to ask the same question over and over again.

Good luck.

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Hennes1981
Visitor

Payout problems at Stake7

12th Apr. 2018, at 04:53 pm CEST#16
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And I am still being stalled by support. Now they say my payout is still being processed and they have a high volume. That's why the delays.

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hombre86

Payout problems at Stake7

12th Apr. 2018, at 06:59 pm CEST#17
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Miracle happen the payout successfully

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Hennes1981
Visitor

Payout problems at Stake7

12th Apr. 2018, at 07:49 pm CEST#18
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hombre86 wrote on 04/12/2018 at 18:59: miracle happen the payout successfully

Then you are already ahead of me.
How long did you wait?

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hombre86

Payout problems at Stake7

12th Apr. 2018, at 08:01 pm CEST#19
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So the 1st is times through the 2nd is processed.
Since 05.04

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Hennes1981
Visitor

Payout problems at Stake7

12th Apr. 2018, at 10:21 pm CEST#20
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Around 5 pm I was told that it will be processed today. Now around 22 o'clock nothing has happened yet. Statement from support: It is still being processed by the finance department

Does it make sense to write to the support of the Malta Gaming Authority?

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