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Public complaints: Orientxpress Casino deliberately delays payout

Topic created on 05th Mar. 2018 | Page: 1 of 5 | Answers: 47 | Views: 11,788
Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 03:58 pm CET#1
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Hello all,
i have registered with the casino orientxpress and thought that everything there is serious. With withdrawals I have never had problems, because I have already played in many other casinos online. Now to my actual concern:

Wednesday 28.2 I have registered there and won with 50 euros without claiming a bonus 1000 € which I have also immediately requested for withdrawal. Documents for Verification I have also immediately submitted and 2 days received confirmation that everything is in order. The support told me that the payouts take about 5 business days.... unseriös I thought! Today (5 days after the request) called me the casino... unfortunately I could not answer the phone.

Now I just got an email asking for some patience, because the "financial manager" is sick and will not come in the next few days. Therefore my payout would still be delayed a bit!!! But I could cancel my money and would then get 25% bonus extra.

By phone there is no one available at the Swiss number (10 minute hold).
I sent them an email that I want my money in the fastest way and will not cancel anything.

Honestly afraid not to get my money. For me this looks like a very bad and scam...

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 04:23 pm CET#2
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Have you never had problems with withdrawals there or anywhere else?
This casino has a crap license...and just this offer to cancel with the bonus is bold as shit.
Have they ever paid you anything or are you new there? If the latter is the case, I think it looks rather bleak, they only have a Curacao license...

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 04:30 pm CET#3
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Hey,

i have never paid out there. My documents are in order and have been accepted! I've never had any problems elsewhere as far as withdrawals are concerned. I have a very bad feeling about the whole thing... as you say, just trying to get me to cancel is absolutely unserious.
On the other hand, they said that I will get my money but that it can still drag on because supposedly the "financial manager" is sick
All very questionable!
I just think it's a crappy way to delay the payout and/or make me gamble away the money I won. Still hope that this week will still be paid out after I said that I do not want to cancel and insist on a quick payout of my won money

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 04:36 pm CET#4
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So I find on the net arg a lot of bad about the, but of course I cross my fingers that this turns out well for you. All the love!

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 04:39 pm CET#5
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Oh man ! If I had informed me better before! As I said... so far I have never had problems with withdrawals, no matter in which casino... and sometimes it has just taken 3-6 days by bank transfer. I just hoped that here is someone who got his money there and you hear something good about this store. I will in any case when the money comes there in any case no longer play!

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 04:53 pm CET#6
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I hope you get your money as soon as possible. Keep your fingers crossed.

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 04:57 pm CET#7
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Thank you ! Hopefully

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 07:51 pm CET#8
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drgerner wrote on 05.03.2018 at 16:39: Oh man ! If I would have informed me better before! As I said... so far I have never had problems with withdrawals, no matter in which casino... and sometimes it just took 3-6 days by bank transfer. I just hoped that here is someone who got his money there and you hear something good about this store. I will in any case when the money comes there in any case no longer play!

Do you play otherwise also in Curacao casinos?
There are many good articles and forum posts on the subject, hope you can avoid such a situation in the future. Please keep us informed about the outcome of the case!

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 08:09 pm CET#9
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Was previously only with ovo, jefe and Cherry on the road. These problems I did not know until now. I have also not received an answer to my mail so far. On the phone you get there no one...
1000 euros is not necessarily little money

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Anonym

Orientxpress Casino deliberately delays payout

5th Mar. 2018, at 08:13 pm CET#10
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Yes of course, to have or not to have 1000€ is already a difference. Poor

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