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Public complaints: No payout

Topic created on 17th Aug. 2018 | Page: 1 of 1 | Answers: 6 | Views: 2,020
Dejavue

No payout

17th Aug. 2018, at 10:59 am CEST#1
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Dear Community,

i have never experienced anything like this before. I would like to withdraw my money from DrückGlück.com, which is not possible for me because
the operator my

IBAN is clear to me
BIC/SWIFT I understand somehow also.
and additionally my account number needed, WTF the IBAN is my international account number.
https://picload.org/view/dllodwpa/drueckglueckdie2.jpg.html

Of course I wrote to the support, this is what I got as an answer:

At this point I would like to inform you that IBAN and Swift number is not enough. Therefore, I request you to contact your bank who can provide you with your account number.
You can then follow the same steps as before and fill in the form with all the correct information.
Thank you in advance and if you have any further questions, please feel free to contact us again at any time.


I was of course so good faith and call my bank, which confirmed what I already knew anyway the IBAN is my account number.

Do you have any idea how I should proceed?

Thanks in advance for any help

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kidjo

No payout

17th Aug. 2018, at 11:03 am CEST#2
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The IBAN is not the account number, but the composition of country code, check number, bank code and account number. The last 11 digits are the account number!

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Anonym

No payout

17th Aug. 2018, at 11:05 am CEST#3
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No. 1 to your question, I'm sorry, I can't think of anything either... how much did you want to pay out?

No. 2 No longer gamble in this casino you let here in the forum only bad about it......

Say you are not the first who has problems with it

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Anonym

No payout

17th Aug. 2018, at 11:06 am CEST#4
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Hello, your "account number" is also hidden in the IBAN. This consists of country code (e.g. DE), check digit, bank code and your account number, which is at the end and has a maximum of 10 digits.

LG

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Matthias
Expert

No payout

17th Aug. 2018, at 11:06 am CEST#5
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Hi Dejavue, I haven't heard anything like that either, but it shouldn't be that difficult to find out the account number if it's a German bank account.

The first 4 digits/characters of the IBAN you delete, these are country code and check digits.
The next 8 are the bank code.
The last 10 digits are your account number. For example: 0042819212
The zeros before the example number 4 in the last 10 digits, you can delete, these are fill numbers, so that the IBAN gets the correct length.
So the account number in this case would be: 42819212, even if the IBAN might look like this: DE20192010290042819212

I hope you get further with this explanation, good luck!

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Dejavue

No payout

17th Aug. 2018, at 11:10 am CEST#6
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@kidjo First of all, thanks for your info. However, I wonder why neither my bank nor the online casino operator can tell me. Since the introduction of IBAN I have never been asked for my account number. I will try again to have the money paid out, report again afterwards.

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Dejavue

No payout

17th Aug. 2018, at 11:21 am CEST#7
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Thank you all for the help,

i have at least made some progress, let's see if I get my payout,

Super Community.

Love greetings

Deja

This post has been translated automatically

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