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Public complaints: NightRush Casino: Problems with proof of identity

Topic created on 02nd Nov. 2017 | Page: 1 of 2 | Answers: 15 | Views: 8,874
Lapppalo
Amateur

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 07:14 pm CET#1
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Hello all,
actually I am a silent reader here, unfortunately I now have a problem and I hope for tips and help from you.
I registered the day before yesterday in Nightrush and played. I wanted to withdraw 500 euros, which is also about the amount I gambled there. Now there is a problem with my identity, because my Perso expired on October 17, they do not accept it. My driver's license is still the pink is of poor quality, they also do not want. Has just several years on the hump. In desperation I sent them my health Insurance card is also a picture on it. and valid but they also do not want.
My money you have booked back to my account. I was already tempted to gamble it away but I don't begrudge them that. And if I would win.....I could not withdraw. It takes 6 weeks until I get a new passport. They act like it's a huge win. Can someone help me with this?

Many greetings

Lapppalo

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Daniel
Elite

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 08:38 pm CET#2
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Lapppalo wrote on 02/11/2017 at 19:14: Hello everyone,
actually I am a silent reader here, unfortunately now I have a problem and I hope for tips and help from you.
I signed up the day before yesterday in Nightrush and played. I wanted to withdraw 500 euros, which is also about the amount I gambled there. Now there is a problem with my identity, because my Perso expired on October 17, they do not accept it. My driver's license is still the pink is of poor quality, they also do not want. Has just several years on the hump. In desperation I sent them my health Insurance card is also a picture on it. and valid but they also do not want.
My money you have booked back to my account. I was already tempted to gamble it away but I don't begrudge them that. And if I would win.....I could not withdraw. It takes 6 weeks until I get a new passport. They act like it's a huge win. Can someone help me with this?

Many greetings

Lapppalo

The only thing you can do is to verify your player account. Unfortunately this is not possible with an expired ID card. So you should make a new ID card or a new driver's license.

You could also file a complaint with the MGA ( http://www.mga.org.mt/support/online-gaming-support/ ) and send them the documents that were not accepted by the casino.

Unfortunately, both would take a lot of time. The MGA unfortunately works quite slowly (just like most Maltese) and until a final decision is made, it can take several weeks. And then this decision can also be negative for you, which means that you still have to apply for a new ID card or driver's license.

Unfortunately (maybe thank God ) neither the NightRush Casino nor any other casino of the Bethard Group is listed with us and we therefore do not have any direct contact, otherwise we could try to contact them directly.

Edit: You can also apply for a temporary ID card. This is usually issued immediately and costs (as far as I remember around 10€). You hand in the temporary ID card when your new ID card arrives. If they ask for a reason, then you simply say that you have to go to Switzerland for business or private reasons ...

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Lapppalo
Amateur

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 08:52 pm CET#3
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Thanks Daniel for the info. Until I get my new passport that still takes. At the weekend I had played at VIKS and won, they have accepted my documents. She had written to me that they want documents, since everything went super fast and without problems. It's annoying that they are so in line and also do not accept the driver's license.

This post has been translated automatically

Daniel
Elite

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 09:01 pm CET#4
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Lapppalo wrote on 02/11/2017 at 20:52: Thanks Daniel for the info. Until I get my new perso that still takes time. On the weekend I had played at VIKS and won, they accepted my documents. She had written to me that they want documents, there everything went super fast and without problems. It's annoying that they are so in line and also do not accept the driver's license.

Good but actually expired documents are not accepted. If you go to a casino, then you are also sent home with an expired ID (happened to me in the casino in Stuttgart). In any case, Viks did not act correctly - but I'm still happy for you that everything worked out there. If casinos behave incorrectly for the benefit of the players, that's also something nice

I find this Nightrush Casino, as well as the other casinos of the Bethard Group also look a little rancid at first glance and I personally would not necessarily play there. But that is, as I said, only my first impression and does not mean that the casino must be bad. But I always wonder how players end up at such exotic and unknown Online Casinos?

Did you read about the temporary ID card in my first reply? I added that idea afterwards at the end of the answer.

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Anonym

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 09:10 pm CET#5
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@Lappalo Your passport may also be an option if available.

This post has been translated automatically

Lapppalo
Amateur

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 09:24 pm CET#6
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I will try that with the temporary passport. Thanks for the tip.

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Lapppalo
Amateur

NightRush Casino: Problems with proof of identity

2nd Nov. 2017, at 09:26 pm CET#7
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Passport has been expired for ages. I have never needed it.

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Anonym

NightRush Casino: Problems with proof of identity

3rd Nov. 2017, at 12:32 am CET#8
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Now I have to side with the casino.

It is completely ok that they do not accept an expired ID card.
You can also basically do nothing more with it.

One knows but early enough that the Perso expires. Then you have to get a new one promptly.
That doesn't happen overnight.

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Lapppalo
Amateur

NightRush Casino: Problems with proof of identity

3rd Nov. 2017, at 02:16 am CET#9
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Dipson wrote on 03/11/2017 at 00:32: Now I have to side with the casino.

It is perfectly ok that they do not accept an expired ID card.
You can also basically do nothing more with it.

One knows but early enough that the Perso expires. Then you have to get a new one promptly.
That doesn't happen overnight.

I give you right. Sometimes, however, not everything works out the way you want it to, and sometimes things get left behind. Nightrush also accepts driver's licenses, but not mine, because it looks a bit worn.

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Daniel
Elite

NightRush Casino: Problems with proof of identity

3rd Nov. 2017, at 03:38 am CET#10
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Dipson wrote on 03/11/2017 at 00:32: Now I have to side with the casino.

It is perfectly ok that they do not accept an expired ID card.
You can also basically do nothing more with it.

One knows but early enough that the Perso expires. Then you have to get a new one promptly.
That doesn't happen overnight.

The casino is also right and you come with expired passport also in no casino, I know as already said from personal experience. But you can forget something like that. It also happened to me at the time that my passport had already expired for a month and I only noticed it when the casino employee refused me entry.

As I said, Lappalo can get a temporary identity card or passport and then it fits

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