Public complaints: My negative experience with Spintastic
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GambleJoe Team
JulianCommunity-Manager / Complaint Specialist
CounterSoftware developer
MatthiasProject manager
DanielFounder
Community Forum-Moderators
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My negative experience with Spintastic
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Nice page layout, Novoline games, I signed up right away and gambled via smartphone.
So, as the thread title suggests, the site was very disappointing for me and I strongly advise against registration, I will also briefly explain why.
1)During registration, data is requested that is none of their business, e.g. citizenship, maiden name
2)On the mobile Chrome page you are constantly logged out. You make a Deposit, poof you're logged out, this sucks. Totally bugged.
3)There is no option in the menu to select cool down phases, something that is important to me personally. There are only loss limits but I want the option 24h or 7 days to lock the account.
4)Totally insecure deposit process. If you have your credit card on file, you don't even have to enter your CVV for subsequent deposits. Hackers are happy. So I have e.g.instead of 20 times 200 eur deposited.
5)The games, a bad joke. After 400 Eur I had at Bor not once, not a verf* Mal, the free spins, highest profit 5*Einsatz after 100en spins, not even in the Spielo laeuft it so gay.
6)The Live Chat support is a bad joke, no idea, no competence. Only standard answers.
You just notice that this company PiPiper, which runs the store does not have great experience and competence, so I recommend to stay with the established operators.
The best at the end. After quite a few deposits totaling about 500 Eur and about 30Min playing time, I got fed up and closed the account. That was an act until the bird got the message. Then the refused to delete my stored credit card data with CVV despite my security concerns. I'm curious to see if there are any strange transactions... I'll definitely forward this to the MGA.
Everyone here in the forum should form their own opinion, but if you want to save yourself trouble and money, you should steer clear of this wannabe casino. I can't even say with 100% certainty that the Greentube games are authentic, because they scaled differently in the mobile, lagged and the gameplay was very unusual.
Daniel, please think about whether you want to promote such here, mostly your recommendations are good, but Spintastic is under all sow.
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My negative experience with Spintastic
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They were finally persuaded to send the game history after legal threats... and now the next joke.
They claim that it was emailed to me and I have no email! Since then the Live Chat is offline...
These are total Verarschungstaktiken, as I know you actually only from Curacaoklitschen.
I have massive concerns about transparency and integrity here.
I can only say hands off.
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My negative experience with Spintastic
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After I deposited 50€ and I just didn't get any free spins and it ate down to 2-3€, I suddenly got free spins and got into a lucky streak of free spins where I then played my way up to 300-400€
This I have then also immediately let pay out and after one business day this was already on my PayPal account.
However, I then a few days later for fun times tried to deposit again and, see an.. "Deposit Successful" despite deposit limit.
I have subsequently also tried to contact the support for this but came to this day no answer.
I hope that Spintastic has fixed the problem in the meantime.
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My negative experience with Spintastic
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To point 5: if they do not use fact software, which is rather unlikely I suppose, you just had bad luck...
the game is not operated by the casino but on the servers of the game provider.
The rest sounds really very dubious.
However, there's really more than enough casinos from which you know that they are serious do not understand why so often any new clitschen are tried...license or not...
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My negative experience with Spintastic
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This is incredibly annoying and is not acceptable to me. Let me now from the casinos first give explanations, gamelogs, etc. and if that is not within an acceptable range and the RTP deviates too much from the norm gives Chargeback. I do not care. One is just locked.
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My negative experience with Spintastic
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My negative experience with Spintastic
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my record is over 1000 spins on Dead or Alive..just as well i got 3x free spins on 100 spins..Varianc halt...
Credit card chargebacks are such a thing not every bank does that with.some work more with casinos the others not.
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My negative experience with Spintastic
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thank you for your detailed review of your experience at Spintastic.
We tested the casino and honestly found it not quite as bad as you described here.
Nevertheless, we will definitely follow up on your tips as well and pass them on to the manager so they can improve.
Because Spintastic is good but not perfect, it's not at the top of the list either, we're definitely watching that!
The fact that you lost there too, really doesn't indicate that the casino is bad, I also lost a crazy amount of money in the last 4 weeks at
i lost a lot of money at Rizk in the last 4 weeks (over 10k...€), which really hurt, but Rizk is not bad in my eyes.
What I find really strange that the CVV code is saved? I will check that personally, I promise!
Kind regards
Matthias
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My negative experience with Spintastic
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thank you for the answers.
I played the 1700 on 1-2 eur and I didn't play high volatility games like DOA. I have made just under 1100 spins on different Netent and Greentube slots without bonus round.
With the mobile website of Spintastic it is so that you Deposit once a credit card, which is then stored and then you only need to tap on it and do not have to enter the CVV even with subsequent payments and the payment is immediately through,which is totally insecure. After spintastic refused to remove the card from the system, I had to block the card and request a new one, which costs 10 eur, which I charge Spintastic, because their refusal to remove the card when I closed the account is unacceptable. What if they get hacked or go rogue?
Of course they won't pay the 10 Eur, so they get a chargeback, even though I don't like doing that. But I feel screwed and ripped off to the max.
The rest of the money I lost on another site, where I won but in the past often, I let stand so, one has also times bad luck. Since I had 60% RTP over 1300 Eur. However, I am there Vip and I get cash back, Bonuses, etc.. That is then OK.
Spintastic is meanwhile really antisocial. I have emailed them because of my game history and was three times in live chat. Each time they say we have emailed the game history or will do so, but nothing has come. I don't know this from other sites. Spintastic are stalling me or are simply incompetent. It would be a strong piece, if they would lie to me directly but so schauts currently.
The losses mentioned by Matthias I know very well, have made alone in the last 6 weeks 15K Miese.
Good profits have not been for a long time, times 1000 Eur but nothing neat in view of the high stakes and strong game frequency.
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My negative experience with Spintastic
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We have already had the discussion here in the forum about Spielbank Stuttgart, where you have objectively recognized this: https://www.gamblejoe.com/forum/spielotheken-und-spielbanken/spielbanken-und-kasinos/spielbank-stuttgart-abzocke-betrug-in-reinform-2943/
What is really alarming, however, is that with the saved CVV codes. Such a thing should not be. Also the bonus conditions are an absolute disaster as I describe in a separate thread: https://www.gamblejoe.com/forum/online-casinos/bonus-angebote/spintastic-bonus-dringende-warnung-3203/
As I said, Spintatic can't do anything for your losses. For everything else, however, it is. I have contacted the management to clarify the other points. Thank you for your experience report.
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