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Public complaints: MrRingo a withdrawal is not made and support is very difficult to reach. (Page 6)

Topic created on 10th May. 2017 | Page: 6 of 7 | Answers: 67 | Views: 15,280
Alpha10
Visitor

MrRingo a withdrawal is not made and support is very difficult to reach.

19th Jun. 2017, at 11:45 am CEST#51
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Is there anything new ?

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Alpha10
Visitor

MrRingo a withdrawal is not made and support is very difficult to reach.

28th Jun. 2017, at 02:50 pm CEST#52
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** My coal came today

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

28th Jun. 2017, at 02:52 pm CEST#53
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Alpha10 wrote on 06-28-2017 at 14:50: ** My cash came today

Really happy for you! How about the others here?

Regardless of whether the cash arrived or not. This online casino has clearly disqualified!

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MFRESH

MrRingo a withdrawal is not made and support is very difficult to reach.

29th Jun. 2017, at 03:53 pm CEST#54
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Hello all,

I have been waiting for three weeks for my money to be paid out. I always get the same answer from customer service,

" We were happy to take a closer look at your account.



Your payment will be processed by our finance department shortly. Unfortunately we can't give you exact time from support, we will be happy to forward it to the right department for you so that your request will be processed as soon as possible."

Do you have any advice for me on how to possibly still get my money?

Thank you

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

29th Jun. 2017, at 04:03 pm CEST#55
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The only thing you can currently do is to file a complaint with the Malta Gambling Commission here: http://www.mga.org.mt/support/online-gaming-support/ and wait. You will have to be patient!


You are unfortunately not an isolated case and I hope that this Provider will soon close its doors / must close ...

Of course you should warn everywhere where it goes before Mr. Ringo!

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MFRESH

MrRingo a withdrawal is not made and support is very difficult to reach.

29th Jun. 2017, at 04:12 pm CEST#56
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Hej Daniel,

Will patience be rewarded then or what exactly does the Malta Gambling Commission care about?

Should I wait or file a complaint immediately?

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

29th Jun. 2017, at 04:40 pm CEST#57
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MFRESH wrote on 06/29/2017 at 4:12 pm: Hej Daniel,

Will patience be rewarded then or what exactly does the Malta Gambling Commission care about?

Should I wait or file a complaint immediately?


The Malta Gambling Commission licenses Online Casinos and Mr. Ringo is licensed there. Among other things, the Gambling Commission takes care of player complaints that could not be solved by the support. Patience is usually rewarded if the player has behaved correctly towards the casino. (Has not violated any bonus conditions, has not committed fraud on the casino, has not engaged in money laundering).

In my experience, legitimate complaints (to European regulators) almost always lead to success. Unfortunately, the whole thing can drag on.

Our most glaring case is a player who won an incredible €160,000 with €20. See here: https://www.gamblejoe.com/news/merkur-casino-verweigert-auszahlung/

The whole thing dragged on for 6 months but in the end the player got his money. The player had the advantage that it was one of our casinos and he was registered through us. Unfortunately, the player did not contact us until late, but we were able to put additional pressure on the casino and speed up the process in the end.

As I said, this is not the only case. In most of the cases we had handled by email in the past, almost all players who had played in online casinos with European gambling license had received their money in the end. However, the situation is different with Curacau or Costa Rica casinos. Here, the success rate so far is 0.00%.

Mr. Ringo is licensed in Curacao for sports betting and in Malta for slot games, Roulette & co. So if you have won your money with sports betting, then unfortunately it looks very meager.

By the way, we would never list casinos with a Curacou license at GambleJoe. Even if "only" the sports betting part is affected.

But no matter if it leads to success or not. You should always try to pull out all the stops in such a case and warn as many players as possible. This is the only way to ultimately push bad providers out of the market and prevent fraud like Mr. Ringo.

And hey! We are players, too. And players take every chance and should fight (not only at slots) until the end!

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MFRESH

MrRingo a withdrawal is not made and support is very difficult to reach.

29th Jun. 2017, at 05:26 pm CEST#58
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Then it probably looks very meager for me, since the profit results from sports betting.

There is probably no other way to force a payout in this case, is there?

Why is mr. Ringo still allowed to do his dirty work online? Really bad rip off

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

29th Jun. 2017, at 06:11 pm CEST#59
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No, unfortunately not. Of course, you can also file a complaint with the supervisory authority in Curacao. However, I rule out 99% that they will react or even take note of your complaint.

There are many questions about these cases:

1. Why the supervisory authorities do not react so slowly times appropriately and withdraw the licenses?
2. The problem does not exist only since yesterday. Why doesn't any other well-ranked portal except GambleJoe react? Why is Mr. Ringo still recommended after months?
3. Why doesn't Google understand which casino sites are really relevant. If you search Google for "Mr. Ringo reputable" or "Mr. Ringo scam", you get the usual suspected spammers slapped in front of your face.

Daniel

So, unfortunately, Mr. Ringo will always find new victims that they can rip off at their heart's content (hopefully only for a short time).

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

13th Aug. 2017, at 11:36 pm CEST#60
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Update: Mr. Ringo's gambling license has been suspended by the Malta regulator and is only allowed to offer sports betting, for which they have a weak Curacao license.

The Malta Gaming Authority (hereinafter: "Authority") is hereby notified that Star World Limited, remote gaming license MGA / CL1 / 1020/2014, was suspended on July 31, 2017.

Star World Limited has therefore decided to indefinitely suspend all gaming operations, stop registering new players, suspend all transactions on all websites, including deposits and revocations, and submit all data and documentation requested by the Authority.

In addition, the Authority notifies that all websites operated by or affiliated with Star World Limited that reference the Authority or the aforementioned license will not be approved by the Authority. Therefore, due to the suspension of the license, Star World is not authorized to continue gaming by means of remote communication under a permit license.

Players who have an outstanding payment due to them under the said license should send an email to support.mga@mga.org.mt and should submit the following information: -

1. Name and Surname;
2. Registered address;
3. Date of birth;
4. Copy of passport or identification card;
5. Telephone number;
6. Description of the product i.e. casino or sports book;
7. Username; and
8. Screenshot of balance or any outstanding cash outs (if not available, submit estimated balance).

The above information should come to the MGA by August 11, 2017.

The Authority advises that no further information will be released at this time so as not to interfere with any investigation that may need to be conducted by the Authority and / or any other competent authority.

Regards,




Lorann Bonnici
Player Support Officer


Players who still have outstanding amounts (through casino games) there should contact the MGA and are very likely to receive their money this way - even if you unfortunately have to be patient for this again. Players who still have open claims through sports betting there unfortunately have worse cards.

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