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Public complaints: MrRingo a withdrawal is not made and support is very difficult to reach. (Page 4)

Topic created on 10th May. 2017 | Page: 4 of 7 | Answers: 67 | Views: 15,286
Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 03:25 pm CEST#31
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Blackwood13 wrote on 05/24/2017 at 2:24 pm: ok that makes sense

Has not interested me so far.
Is there a display on the pages where it says how many "customers" are online right now?
Or how many they have at all?
Or is that a well kept secret?

Well, that was my idea. But the casinos usually do not give the price. You should also not play in every Ranzcasino in the pampas, but orientate yourself somewhat on the larger and better known brands. You should just look who is behind a particular casino and which casinos still operate so. If you hardly hear anything about the casino and it is nowhere present and no larger Provider is behind it, then there is always a certain risk. European casinos must also prove a certain start-up capital but well it can also go really bad for the casino or the casino makes wrong investments.

It was like that with Casino Kaiser. There were gigantic profits right at the beginning. Since a few small 10 - 30 € depositors have 20K, 30K 50K gehohlt and have not come back. Then license fees, marketing costs, bonus costs, administration, employees + few players who win a lot right at the beginning.

I thought that was a real shame as CasinoKaiser was really the best and friendliest Merkur Casino at the time. Fast payout, Super friendly support, Nice management. And the players still got paid their winnings even before the insolvency. A casino can also have bad luck

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 08:52 pm CEST#32
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Hello, I'm also about to use really unpleasant words, but the Lilly said today that it really is on the way and it was transferred, if it is not there on Friday, I should report again. Yes of course I will then report, what do they think. Since one has won 1x so much money and the suck one the last drop of joy on the money out.

The stupid thing was yes, I have leaned out of the window because of the win pretty far and now live on savings mode......

Okay, everyone can have problems, then you can be so open and honest that it may take longer until you get the coal. Would not be a problem for me. But, well...... ... (((((((((((((

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Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 10:25 pm CEST#33
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I really hope that you get everything and then shoot these weirdos to Mars!

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Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

25th May. 2017, at 09:51 am CEST#34
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Beruang86 wrote on 05/24/2017 at 8:52 PM

The stupid thing was yes, I went pretty far out on a limb because of the win and now live on Spar mode......

Best not to spend and budget money until you have it in your fingers

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

26th May. 2017, at 06:30 pm CEST#35
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Yes, I have also noticed. ( Who would have thought that they are so on it, because a friend of mine there was always paid out, only now it somehow takes 2 months.


On Wednesday I also got ne super wrong information that I should report on Friday (today) if the money still should not be there.
Unfortunately, it was not there today and have me without further ado reported there and I was told that it was probably the holiday and today would be a bridge day, they could probably do anything, because the finance department is already at 11:05 no longer present.

Have then briefly called my bank and one meant me there that the bank nevertheless Buchungen undertakes.
I then logged back into Mr.ringo and wanted to tell them that.
However, they said they could not do anything because of the finance department, because they are not in the house.

The nice lady who looked after me today in the chat was called, "Anna" I saw the name today for the first time
I wanted to know from her at least from which German bank it was transferred, she told me Sparkasse.

Since she wrote to me:, "Your friend knows that too" I then, who do they mean, about (then mentioned the name of the friend)?

You: yes exactly

I: how do you know that?

then the connection had been cut and could not send me the chat history, for whatever reason.

However, it was for me the confirmation that they are one and the same people.

That with the friend ran so that I once asked about him on my account, because he reached no one. however, I asked in no case the Anna, but the Andreas, or the Tony it was.

Do not be angry with me, for the sentence, or the choice of words.

But, the one at Mr.Ringo is a pure f**k club. Hold your members for so stupid, that they can sell the everything to excuses
I feel f**ked and you notice they do not want to stall, they will certainly soon close the store and want to bag so determined still coal.

The MGA so I have the feeling that they also do nothing

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Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

26th May. 2017, at 06:51 pm CEST#36
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Beruang86 wrote on 26.05.2017 at 18:30
Then she wrote to me:, "Your friend knows that too" I then, who do you mean, about (then mentioned the name of the friend) ?

You: yes exactly

Whether there is one who always gives himself different names or 10 will probably never know
For me, this is rather a sign that they make notes about every relevant chat history, what you have told them.
I really hope that you still get your money. Since the duration is now of course not normal for a Ausz. can only continue to stay tuned and ask again and again.
Good Luck

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

26th May. 2017, at 09:27 pm CEST#37
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The MGA will respond - but unfortunately takes time ...

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

30th May. 2017, at 01:48 pm CEST#38
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@blackwood13 thank you let's see if it works


@daniel thanks, they are still so my last hope for the money. Let's see what will happen and when

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

30th May. 2017, at 06:24 pm CEST#39
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Really blatant I think that you were promised it was on its way! I have also contacted the "support":

Player Complaint on our website: https://www.gamblejoe.com/forum/online-casinos/beschwerden/mrringo-eine-auszahlung-wird-nicht-getatigt-und-support-ist-sehr-schwer-zu-erreichen-457/4/#p1236

Please wait for an agent. There are 5 visitor(s) waiting to be served.



Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please be patient.

GambleJoe
All right

Sammy joined the chat



Sammy
Welcome to Mr Ringo

Okay thank you for your info.

Our finance department will get back to you in the morning.

GambleJoe
?

Do you have payment problems?

Sammy
Our finance department is not here at the moment so I can not give you any informations about this case, my apologies sir.

GambleJoe
ok, its very bad for your reputation. Because you promised a cash out to one of our users and since weeks you leave him wait, so that he contact the MGA

I hope one of your guys in the finance deparment will have a look on our site

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

31st May. 2017, at 07:31 am CEST#40
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Thank you Daniel for your help. yesterday I chatted exactly with this guy and then the connection was cut, after that I did not catch him again. although sometimes only 1 person was in front of me. 2x nothing stood there, so that no one was in front of me, they just ignored me, I think anyway. But I'm really glad that you caught it instead of me
ICh thank you also that you have asked them the question, but the evade everything only with what they could admit your problems, or cheating

This Sammy wanted to know from me again my IBAN, I gave him, vllt to check, or he just took it so. have then looked again on the email and there was the IBAN correctly where it was probably transferred.

This association plays with deceptions. have also ne email received, from a Sina Scholl, it is probably my contact person however the email address is BA@mrringo.com and is from a Burak adiyaman a Turk, I do not understand how I can get from a Turk an email, however a German woman introduces itself in it!
I have then written back in German and Turkish.

however, I do not think that I will get an email.

Good day, Mr. ...... ... .


First of all, thank you very much for choosing Mr Ringo!


My name is Sina Scholl and today I take the opportunity to introduce myself to you as your personal account manager and contact person at mrringo.com.
In order to take the best possible care of you as a customer, I would like to ask you to tell me about your experience with Mr Ringo. Are you satisfied with the service and the website?
What do you like most, what do you not like at all?
If there are any dissatisfactions, please do not hesitate to contact me at any time via email or my colleagues in live chat.


Also, don't forget to check out our regular bonus sections, which will be sent to you via email and you can always ask for them in live chat.
Our bonus promotion today is a 100% bonus on deposits up to $300 with the bonus code: STPATRICKS
Also check your spam folder to never miss a bonus promotion in the future!


Grab your bonus today!


Sincerely,
Sina Scholl from her Mr Ringo support team




Sina Scholl
Customer Support
mrringo .com


But, the email was displayed on a man with Turkish name from whom I received the letter.
the email is from March, but it is all a bit suspicious to me.
Every week some other supporter is there, and that certainly only to drag everything in the length. each of the nothing can understand that the one who contacts the support is slowly p**sed. Then you get some standard answers and in the worst case they just ignore you. There is something very lazy. Have the feeling that the people who play the support, really only a 3-4 man team is, the people only want to stall to find a certain period where they will completely disappear from the screen.

_____________________________
here still the payout confirmation, will delete my IBAn, for security reasons

Good day Mr kor....,

congratulations on your win!

We are pleased to inform you that your payout of 2800 EUR minus 3% fees has been made by us on 15.05.2017 to your Deutsche Bank . You can also see it in your transaction history.



We ask you not to hesitate if you need further assistance. We look forward to your inquiries and will be very happy to help you. Contact our Live Chat from 11:00 to 19:00 or just send us an email anSupport@mrringo.com


Thank you for choosing Mr. Ringo as your online casino and have a great day.


Sincerely,


Your Mr Ringo Team

Melis Sari
Payment Office
Email: payments@mrringo.com

Beruang86

ICh guess the money is sent from the other side of the milky way, that's why the long waiting time

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