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Public complaints: MrRingo a withdrawal is not made and support is very difficult to reach. (Page 3)

Topic created on 10th May. 2017 | Page: 3 of 7 | Answers: 67 | Views: 15,345
Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

22nd May. 2017, at 07:51 pm CEST#21
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Hello, I still have not received the money and as an answer I get only that it was transferred. Today I have made a little pressure with lilly a.k.a Andreas. They told me that the money will be transferred to one of the German accounts of mister Ringo and since it is not yet on their account. I send you the whole chat.
However, do not be surprised about all the grammar and spelling mistakes



Chat started on 22 May 2017, 02:12 PM (GMT+0)

(02:12:04)
*** Visitor 51829946 joined the chat ***

(02:12:04)
atilla: hello

(02:12:39)
*** Lilly joined the chat ***

(02:12:41)
Lilly: Welcome to Mr Ringo! How can I help you?

(02:12:51)
atilla: Hello, I did not get an email

(02:13:12)
Lilly: Bzgk ?

(02:13:14)
Lilly: Bzgl?

(02:13:48)
atilla: An emnail with a picture about the trotns action of the payout

(02:14:06)
Lilly: Yes I have already forwarded that.

(02:14:44)
atilla: I know that, however I have not received an email yet and that was what I was trying to tell you earlier as a concern

(02:14:53)
atilla: that is not responded on your part

(02:14:59)
atilla: except live support

(02:25:52)
atilla: What now?

(02:26:03)
atilla: could you contact the finance department directly please

(02:29:51)
atilla: ...

(02:30:28)
Lilly: Just a moment please

(02:30:40)
atilla: ok

(02:38:21)
Lilly: I was told you have already received a confirmation email

(02:46:03)
atilla: but a friend was sent a picture of a transaction and the payout took only 1 day

(02:46:07)
atilla: with me 1 week

(02:46:11)
atilla: how does it work?

(02:46:18)
Lilly: :D

(02:46:26)
Lilly: Really what friend?

(02:46:40)
Lilly: 1 day did the payout take ??

(02:46:44)
atilla: MarioD

(02:47:10)
Lilly: He requested it on a Monday and Tuesday it was on his account?

(02:48:03)
atilla: no When his money was transferred and it was no longer on pending, or process it came within 1 day

(02:48:11)
atilla: my status is on paid out, right?

(02:48:28)
atilla: What country is the money sent from, malta, right?

(03:01:46)
atilla: hmm.... You wanted to write something else I had seen earlier

(03:09:04)
atilla: am i being ignored now?

(03:19:08)
Lilly: No you won't.

(03:19:17)
Lilly: How can I be of assistance ?

(03:20:51)
atilla: From what country is the money sent so I can understand long waiting time.

(03:24:18)
Lilly: It must first be instructed from another account so that you receive it from our German account.

(03:26:46)
atilla: So it has already been sent from your German account to mine?

(03:32:40)
atilla: Has it been transferred? because they said it has been transferred, that should mean they have sent it to one of your German accounts, but they haven't sent it from the German account to mine yet

(03:34:08)
Lilly: Exactly it still has to be transferred from our German account to their account once it is in our German account. However, it is out with us, it is on its way,

(03:35:53)
atilla: Yes but it must be on one of your German accounts by now since it was sent on 15.05. I have informed myself about the duration of a transfer at my bank.5Tage within the Eu is too long

(04:05:04)
atilla: :(

(04:16:09)
atilla: Lilly....

(05:07:03)
*** Lilly left the chat ***

(05:07:04)
*** atilla left the chat ***


what do you think about it?

This post has been translated automatically

redriver67
Expert

MrRingo a withdrawal is not made and support is very difficult to reach.

22nd May. 2017, at 08:00 pm CEST#22
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Good thing I don't have an account in this casino. Sad when you have to run after your winnings. Since I would also feel so of fooled.

This post has been translated automatically

Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

22nd May. 2017, at 10:30 pm CEST#23
0 Likes

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The times are crass. The support is really not from the fast variety. I could imagine that the casino may really have payment difficulties and also hardly employs employees and therefore everything takes forever - just a guess.

This post has been translated automatically

Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

22nd May. 2017, at 11:02 pm CEST#24
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I feel like I've been screwed, they should speak plainly and tell me we'll pay your money, but it can take 2-3 months, or there is no money. But, act as if the opposite would not check that one is fooled, or stalled, is not at all.

Then this lack of information and these constant standard answers and if one should ask too many questions, that one then ignores the whole.

I have in any case again notified the MGA and this Christian Gatt, that one has made me on 15.05 a payout, but I have not yet received, let's see if it will bring success. o_O

The whole f**king club annoys me and am about to get a huge neck.
Then I'm also annoyed this 2 man crew in their support, the Dissociative Identity Disorder show in which you take on the role of the opposite sex and accordingly also a pseudo name.

I don't think I will get the money in the next few days, or even this month.




This post has been translated automatically

Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

23rd May. 2017, at 09:48 pm CEST#25
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Hi guys, I talked to the people in the chat again today and they said they got it on one of your German accounts and immediately transferred to my account. Sounds again after ner stalling tactics, the hope dies last.

I was told that I had the highest priority, but it seemed like a joke, but they wanted to assure me that it was meant seriously.
Had before still chatted with one of the MGA. maybe it was because of it, or not...

This post has been translated automatically

Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

23rd May. 2017, at 10:47 pm CEST#26
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This is probably one of the worst chat processes I have ever seen. No binding statements, no help, no nothing at all. In the end, even just leave the chat and strangely asked 2 times, how she can be helpful? Say it still goes?

I am really impressed by your patience. I would have gone looooong through the ceiling!!!

When you still didn't have the money on Friday, I already suspected that something was wrong again. It definitely doesn't take that long. Totally don't care which accounts it comes from

I really hope that you get your money and boycott the casino after this action!!!

I keep my fingers crossed for you!

This post has been translated automatically

Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 12:55 am CEST#27
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I really suspect that the casino has payment difficulties. Otherwise I can not explain the Rumgedruckse. Maybe they have to generate the money in the meantime before they can pay you . The market is tough and there are too many casinos. The casino is operated by Star World Limited, based in Malta. Star World Limited only operates Mr. Ringo. So there might be a financially weak owner behind it, who might be his best customer himself . But these are all just guesses. Not every casino is doing well financially! What do they do when someone wins 50K or more there ...

This post has been translated automatically

Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 03:57 am CEST#28
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Daniel wrote on 05/24/2017 at 00:55: So there might be a financially weak owner behind it, who might be his best customer himself .

It's pretty intense if your assumption is right ... and how should I as a "normal customer" recognize something like that?

This post has been translated automatically

Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 06:22 am CEST#29
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Blackwood13 wrote on 05/24/2017 at 03:57 PM
Daniel wrote on 05/24/2017 at 00:55: So there could be a financially weak owner behind it, who might be his best customer himself .

It's pretty intense if your assumption is right ... and how should I as a "normal customer" recognize something like that?

Just trust the online casinos on GambleJoe;)

This post has been translated automatically

Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

24th May. 2017, at 02:24 pm CEST#30
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ok that makes sense

Has not interested me so far.
Gibts on the pages ne display where it says how many "customers" are currently online?
Or how many they have at all?
Or is that a well-kept secret?

This post has been translated automatically

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