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Public complaints: Mr. Ringo does not pay for weeks (Page 7)

Topic created on 01st Jun. 2017 | Page: 7 of 8 | Answers: 74 | Views: 19,228
lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

3rd Aug. 2017, at 06:13 pm CEST#61
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Hello dear player,
unfortunately we have to inform you that due to a technical problem the site is currently under construction. The site will be fully functional again shortly.
With kind regards,
Your Mr Ringo Support Team.


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hassias
Visitor

Mr. Ringo does not pay for weeks

3rd Aug. 2017, at 10:28 pm CEST#62
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Really hard what fraudulent Online Casinos there are. Why do you play there? How do you get to such casinos? I always stick to the bigger providers like Mr Green (my favorite casino), LeoVegas, sunmaker and Quasar Gaming. Why constantly change casinos and then also go to Caisnos from which you have also never heard anything?

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lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

4th Aug. 2017, at 10:32 am CEST#63
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i have made sports bets there. and there were no problems with payouts for a long time...

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Daniel
Elite

Mr. Ringo does not pay for weeks

13th Aug. 2017, at 11:34 pm CEST#64
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Update: Mr. Ringo's gambling license has been suspended by the Malta regulator and is only allowed to offer sports betting, for which they have a weak Curacao license.

The Malta Gaming Authority (hereinafter: "Authority") is hereby notified that Star World Limited, remote gaming license MGA / CL1 / 1020/2014, was suspended on July 31, 2017.

Star World Limited has therefore decided to indefinitely suspend all gaming operations, stop registering new players, suspend all transactions on all websites, including deposits and revocations, and submit all data and documentation requested by the Authority.

In addition, the Authority notifies that all websites operated by or affiliated with Star World Limited that reference the Authority or the aforementioned license will not be approved by the Authority. Therefore, due to the suspension of the license, Star World is not authorized to continue gaming by means of remote communication under a permit license.

Players who have an outstanding payment due to them under the said license should send an email to support.mga@mga.org.mt and should submit the following information: -

1. Name and Surname;
2. Registered address;
3. Date of birth;
4. Copy of passport or identification card;
5. Telephone number;
6. Description of product i.e. casino or sportsbook;
7. Username; and
8. Screenshot of balance or any outstanding cash outs (if not available, submit estimated balance).

The above information should come to the MGA by August 11, 2017.

The Authority advises that no further information will be released at this time so as not to interfere with any investigation that may need to be conducted by the Authority and / or any other competent authority.

Regards,




Lorann Bonnici
Player Support Officer


Players who still have outstanding amounts (through casino games) there should contact the MGA and are very likely to receive their money this way - even if you unfortunately have to be patient for this again. Players who still have open claims through sports betting there unfortunately have worse cards.

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lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

11th Oct. 2017, at 10:02 am CEST#65
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Now I'm sure to get my money. (irony off)

Any other experiences?


Dear Mr Levie,

We acknowledge receipt of your email dated 15[sup]th[/sup] August 2017, where we have received the requested document.

As soon as we receive an update about the investigation we will communicate with you via email.

Thanks and Regards,

Lorann


Kimberly Agius
 Player Support Administrative Assistant

T +35625469000
A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
E kimberly.j.agius@mga.org.mt W www.mga.org.mt

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Wilhecht87

Mr. Ringo does not pay for weeks

3rd Nov. 2017, at 12:49 am CET#66
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hey guys. I have reported my case to the mga and also submitted all the documents
I still get (theoretically) 3550 euro from mr ringo. (casino, no sports betting)

but the mga always answers that they will contact me when the investigation has brought results...

am i the last one here who hasn't seen his money? on google searches on this topic i can't find anything since august

do you think there is still a chance that i will get the money? does anyone have more recent information?

would be happy to hear something, anything.

mfg:)

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Daniel
Elite

Mr. Ringo does not pay for weeks

3rd Nov. 2017, at 03:43 am CET#67
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Hello Willhecht87 and welcome to the GambleJoe forum.

I thought that everyone has received their money by now, since no one has contacted us. I would also be very interested to know what happened to the cases and hope that all the victims of Mr. Ringo Casino who have contacted us are still reading and responding here ...

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Anonym

Mr. Ringo does not pay for weeks

4th Nov. 2017, at 05:48 am CET#68
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Haven't received my money yet either.

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Wilhecht87

Mr. Ringo does not pay for weeks

8th Nov. 2017, at 03:35 pm CET#69
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Does anyone here have experience with something like this?
what is the mga doing in its "investigations" over now more than 3 months after closure of mrringo?

will players still be paid out? from any collateral that casinos have to Deposit with the mga?
or how does that work?
does the license have any force? or is this just a nice label for casino operators and provides no security at all for players?

best regards, appreciate any answer:)

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Daniel
Elite

Mr. Ringo does not pay for weeks

8th Nov. 2017, at 03:43 pm CET#70
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Wilhecht87 wrote on 08/11/2017 at 15:35: Does anyone here have experience with something like this?
what is the mga doing in their "investigations" over now more than 3 months after closing mrringo?

will players still be paid out? from any collateral casinos have to Deposit with the mga?
or how does that work?
does the license have any force? or is this just a nice label for casino operators and does not provide any security for the players?

best regards, appreciate any answer

Hi. I think so, that the players will be compensated. However, this will take some time. There could be problems if the casino is insolvent. Then insolvency proceedings will be carried out and the remaining balance will be used to pay off the debtors (among others the players). At least, that's how it should work. Unfortunately, something like this can drag on.

For this reason, you should not trust every online casino just because it has an MGA license. In case of problems, it can unfortunately take ages until you get your money as a player and in case of insolvency, it can also happen that players go empty-handed.

The license has of course a force (at least the licenses within Europe, Malta, Isle of Men, Gibraltar, UK and Alderny). Mr. Ringo was also closed in the meantime by the Maltese regulatory authority and had to display a message that players should contact the MGA. In the meantime, however, the website is completely offline.

Unfortunately, your only option at the moment is to write to the MGA and wait.

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