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Public complaints: Mr. Ringo does not pay for weeks

Topic created on 01st Jun. 2017 | Page: 1 of 8 | Answers: 74 | Views: 19,072
lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

1st Jun. 2017, at 04:51 pm CEST#1
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hello all,

since more than 2 weeks i want to make a payout at mr. ringo.

first there was no response, then the usual delay tactics with the verification. then I asked if the Veriffizierung is completed, that was last week. a renewed afrage by mail and on the site remained without feedback. the Live Chat is not available, even during the day. with me it is about more than 2000 €. has anyone received money in the recent past? what can you do?

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Daniel
Elite

Mr. Ringo does not pay for weeks

1st Jun. 2017, at 07:11 pm CEST#2
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Hello, since we currently have another case of payout delay and you two are probably not the only ones to suffer from this, I can also recommend you to file a complaint (in English) to the MGA (Malta Gaming Authority). The complaint form is available here: https://www.gamblejoe.com/forum/online-casinos/beschwerden/mrringo-eine-auszahlung-wird-nicht-getatigt-und-support-ist-sehr-schwer-zu-erreichen-457/

If several people complain there about Mr. Ringo because of a similar incident, then it may be that the Gaming Authority reacts faster. Unfortunately, this can sometimes take a while (up to 4 weeks from experience) until they react.

I could really imagine that the casino has payment difficulties, since amounts around 2,000€ are usually not amounts that cause headaches for well-run online casinos.

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lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

2nd Jun. 2017, at 05:01 pm CEST#3
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Dear Mr. Levie,

Malta Gaming Authority provides Player protection by active monitoring of operators who trade under the Maltese Remote Gaming Regulations. Kindly note that the sportsbook of the website mrringo.com you refer to is not registered or licensed by the Malta Gaming Authority and therefore is not regulated by MGA.


We have made some enquiries about this company on your behalf and their website states this company is also governed by the laws of Curacao.


https://validator.curacao-egaming.com/3ca54400-a6cf-4b45-801f-bbce20c234a9


Please note that Star World Limited (mrringo.com) holds a Class 1 on 4 license (MGA/CL1/1020/2014) issued by the MGA for casino games only.


Unfortunately we are unable to assist you any further as this company is not licensed by Malta Gaming Authority.


We hope this is of some assistance to you.


Regards,

Christian Gatt
 Player Support Administrator



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Daniel
Elite

Mr. Ringo does not pay for weeks

2nd Jun. 2017, at 09:05 pm CEST#4
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That's a strange constellation, casino games licensed in Malta and sports betting in Curacau (junk license). I have not even looked at. We would not record such a thing but also. If individual games are licensed in Curacau it is ok but not if a complete area was outsourced.

The question is why sports betting was licensed in Curacau? Possibly because there was not enough capital available when Mr. Ringo was launched?

Did you win the money with sports betting there?

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lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

3rd Jun. 2017, at 12:08 am CEST#5
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yes, i once successfully got a bonus through. with each passing day, my hopes are fading.... as far as i know, they were sponsors of paderborn. well, maybe they'll take the same course of development...

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Daniel
Elite

Mr. Ringo does not pay for weeks

3rd Jun. 2017, at 01:38 am CEST#6
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With the other complaint (the casino player) there is still hope but with the Curacau license it looks really Mau, since the supervisory authority does not react according to experience. As I said, I have never seen such a constellation before. It is often the case that some games are not licensed in Malta, but that a complete area (sports betting in this case) is licensed in another country, I have never seen.

If you click on this link ( https://validator.curacao-egaming.com/3ca54400-a6cf-4b45-801f-bbce20c234a9 )

You will come to the website of the Curacao "Regulatory Authority". Here you can click on the button and submit your complaint again (in English).

Daniel
Unfortunately, I can not give you much hope, but you should try everything.

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lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

3rd Jun. 2017, at 11:31 pm CEST#7
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simply disgusting...how can the same scumbag company not have to pay out on sports betting while the odds are higher on casino games? above all, someone would have to make sure that no one pays in anymore. or would it be better if people continued to pay in and lose? could puke

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Daniel
Elite

Mr. Ringo does not pay for weeks

4th Jun. 2017, at 12:06 pm CEST#8
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lokfuehrer75 wrote on 03.06.2017 at 23:31: simply abartig...how can the same drecksfirma at sports betting not have to pay out while at casino games higher odds exist? especially someone would have to make sure that there is no one more deposited. or would it be better to continue diligently deposited and lost? could vomit

It does make me want to puke, though. Mr. Ringo is not listed with us and I have the with the licenses also only skimmed, because I also have no interest the casino in our casino comparison to take up. Before we include a casino we check all licenses and then we would have noticed. Well, the problem is, if a casino is broke, then you have even with the best license few chances to get his money. I also wrote to support 2 times and pointed out the cases. I told them that I will have to write an article if there are no solutions here.

If you research the English language web you come across dozens of such cases. The payment problems are even not only with players, but also business partners complain that they do not receive money from this ranzcasino.

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lokfuehrer75
Rookie

Mr. Ringo does not pay for weeks

4th Jun. 2017, at 01:44 pm CEST#9
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unbelievable, but Bonuses are still being thrown out in abundance. normally, such providers would have to be blocked. how high is the chance of still seeing money? 10 %?

unfortunately, i had heard of many smooth payouts.

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Daniel
Elite

Mr. Ringo does not pay for weeks

4th Jun. 2017, at 03:38 pm CEST#10
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lokfuehrer75 wrote on 04.06.2017 at 13:44: unbelievable, but Bonuses are still thrown out plenty. normally, such providers would have to be blocked. how high is the chance to see there still money? 10 %?

unfortunately I had heard of many smooth payouts.

With you it looks unfortunately relatively Mau, with the other player, who won with Casino plays, it looks clearly better - if Mr. Ringo is not insolvent. If Mr. Ringo is insolvent, then it will also soon be blocked (at least in Malta). But the Malta regulatory authority doesn't work very fast either, meaning you usually have to be patient for 3-6 weeks before you get your money.

Our experience (about 50 cases processed by e-mail) shows that the regulatory authority in Curacao has never reacted, even though 90% of all complaints concern casinos from this jurisdiction.

To all those who came across this thread and have similar problems with Mr. Ringo: Every player who has played casino games at Mr. Ringo and does not receive a payout should definitely file a complaint with the Maltese Regulatory Authority. Here is the link to do so: http://www.mga.org.mt/support/online-gaming-support/

The European regulators are not quick on the draw either, but they do react in cases of fraud like Mr. Ringo. Players often have to be patient in such cases, as this case here proves.

Speaking of which, where did you hear about smooth payouts, if I may ask?

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