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Public complaints: Mr green is incompetent (Page 2)

Topic created on 03rd Oct. 2018 | Page: 2 of 3 | Answers: 23 | Views: 6,453
Anonym

Mr green is incompetent

27th Jan. 2019, at 11:10 am CET#11
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capriz wrote on 27/01/2019 at 11:00 AM
I am a customer for over 4 years and had never experienced anything like this. If apparently for this casino something like this is offered regarding Verification, they also use the opportunity to stall the customers.

But why? Because of the small amount? You have already deposited much more?

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Anonym

Mr green is incompetent

27th Jan. 2019, at 12:55 pm CET#12
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BonanzaKing wrote on 01/27/2019 11:10 AM
But why ? Because of the small amount? You have already paid in much more than that ?!

I also do not know what all the fuss is about...

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Anonym

Mr green is incompetent

27th Jan. 2019, at 01:02 pm CET#13
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capriz wrote on 01/27/2019 09:26: So I was a customer of Mr Green for more than 4 years now and will now turn my back on this casino based on my last experience.

It started about 6 months ago. I opened a new checking account and paid with these also at Mr Green. Until January probably 3-4 thousand euros. There was no request until I wanted to pay out a sum of 2000€. Then I was asked for proof of my new checking account. No sooner said than done, I submitted the new documents and suddenly another document was requested. Namely my passport. In this time I moved and therefore had no time to answer within the next 3 days. In the meantime, my account was already frozen/closed. I have submitted the necessary documents and now after 6 months and deposited 3-4 thousand € with the new account, the casino requires a receipt for the old account which I no longer have for 7 months. They demand a bank statement from me. Problem described that I no longer own this account. Now they demand from me a confirmation of a cancellation from the bank. I no longer have all the documents for this. I have never experienced such customer-unfriendly/stalling tactics in a casino before.

Even if I do not find that of MrGreen good, account statements are to be kept for 10 years

Do not you still have one filed somewhere?

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Anonym

Mr green is incompetent

27th Jan. 2019, at 01:06 pm CET#14
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Zockertyp89 wrote on 27/01/2019 at 13:02
Even though I don't like this from MrGreen, bank statements are to be kept for 10 years

Don't you still have one filed away somewhere ?

I don't. For private individuals it is not mandatory and only relevant in case of inheritance and also only certain transactions are necessary. In addition, I no longer receive account statements in writing, but online. Since I no longer have an account with the old bank I also have no account statements

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Anonym

Mr green is incompetent

27th Jan. 2019, at 01:09 pm CET#15
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I still wonder what my old account has to do with my Verification? They have but under the same data on my new account all receipts. So there is no reason for me to request these documents unless they want to delay withdrawals.

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DeinVater
Top Member

Mr green is incompetent

27th Jan. 2019, at 01:09 pm CET#16
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You will definitely get your money! Make you there times no stress and go the thing looser. MrGreen is indeed n vulture what Bonis concerns, but seeeeeeehr serious and dutiful of what the legal concerns!!! Today you can fake anything, even better plagiarism than the original xD to generalize ... This is for your, our and mrgreens own protection!
If you insist on urgent payout, then be consistent on the support, BUT BE NICE AND NOT PRECIOUS PENETRANT... I know it from my time Reklamationsabt...... You then come to "the mountain of files"...... But polite and obligatory thinking customers are processed directly ))

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Anonym

Mr green is incompetent

27th Jan. 2019, at 01:17 pm CET#17
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I also know that this is usually a reputable site. Otherwise I would not be a customer for over 4 years. But through this unnecessary action, which makes no sense at all, they have lost a loyal customer

It just doesn't make sense to ask for receipts for the old account, because

a) a Verification was already done in the past years.

b) I deposited with a new account where the verification was accepted.

c) have not used the old account at all for 6-7 months there and even made a Deposit over 4000€.

This just shows that this casino has thus downright tolerated that someone deposited 4000€ euros and not even came up with the idea to ask for receipts, but you come up with the idea to pay out 2000€ and already you have to make yourself naked.

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DeinVater
Top Member

Mr green is incompetent

27th Jan. 2019, at 01:23 pm CET#18
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Is indeed bissl under the microscope on the part of Mrgreens, but it makes sense ^^ .... I always suspected that MrGreen is a homosexual perfectionist ...... Brutal

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Anonym

Mr green is incompetent

27th Jan. 2019, at 02:30 pm CET#19
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DeinVater wrote on 27.01.2019 at 13:23: Is bissl under the microscope on the part of Mrgreens, but it makes sense ^^ .... I always suspected that MrGreen is a homosexual perfectionist ...... Brutal

If Mr Green were perfectionist, they should have asked for Verification after 4000€ Deposit within the last 6 months. But they didn't. Therefore this is a customer unfriendly stalling tactic

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Anonym

Mr green is incompetent

27th Jan. 2019, at 03:00 pm CET#20
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capriz wrote on 27/01/2019 at 14:30
If Mr Green were perfectionist, they should have asked for Verification after 4000€ Deposit within the last 6 months. But they didn't. Therefore this is a customer unfriendly stalling tactic

What else is it also not, clearly they are otherwise serious but that brings nothing in the current case. Can recommend you to write to a rep at Casinomeister or to ask Daniel here.

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