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Public complaints: MobileBet Casino does not pay out the win what can I do?

Topic created on 04th Oct. 2018 | Page: 1 of 3 | Answers: 21 | Views: 7,289
Kaiseyo

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 05:55 pm CEST#1
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Hello I have unfortunately the problem that the casino Mobilebet does not want to pay out my win. I have played there a few days ago and won 4000 € when I wanted to pay out I had to confirm my account first, everything was no problem the next day my account was confirmed on it I have again made the withdrawal and that has so far first everything worked but the next morning then the naricht:,, withdrawal was canceled'' on it I tried to log in and this unfortunately did not work because my account was blocked. Then I wrote to the support and they said I have 3 registered accounts there and therefore my account was frozen with the entire win. I have of course said I know nothing about it and that I would like to know how I would have been able to verify my account on the previous day. This was of course not addressed only legerlich I was constantly told I broke the rules and I get nothing from them. What can I do now? The support I have again written an email on it but was not responded (what you wonder) and the mga I have also already written. But unfortunately also still no feedback.

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Anonym

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 07:10 pm CEST#2
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If you really have several accounts there, then you have violated their terms and conditions!
Then I see really black for your win... Is of course extremely annoying with the high sum

If you have several accounts, you can only hope for a lot of goodwill. The complaint to the MGA was already a good step.

I have so far only positive experiences with Mobilebet made and also already four-digit amounts paid out there without problems!

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Anonym

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 08:04 pm CEST#3
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On a side note, make a complaint to Askgambler, if you really don't have or have had any other accounts, it might work out with a bit of luck.

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Kaiseyo

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 08:18 pm CEST#4
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Jan2405 wrote on 04.10.2018 at 19:10: If you really have multiple accounts there, then you have violated their terms and conditions!
Then I see really black for your win... Is of course extremely annoying with the high sum

If you have several accounts, you can only hope for a lot of goodwill. The complaint to the MGA was already a good step.

I have so far only positive experiences with Mobilebet made and also already four-digit amounts paid out there without problems!

I have also already at CO-Limited (is yes the licensor of MobileBet) only good experience had but current status is only that I am now everywhere by CO-Limited have been blocked (ComeOn where I have 5000€ already paid out and Mobileautomaten where I was only Regestriert and have not even played a round) that I find ehrlichgesgt very sad that something happens and I would like to know how they can simply block these accounts also!?!?

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Stromberg
Legend

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 10:21 pm CEST#5
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So you definitely don't have 3 accounts with Mobilebet?

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ruhrpott
Expert

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 10:51 pm CEST#6
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Kaiseyo wrote on 04/10/2018 at 20:18
I have also already at CO-Limited (is yes the licensor of MobileBet) only good experience had but current status is only that I am now everywhere by CO-Limited been blocked (ComeOn where I have 5000€ already times can be paid out and Mobileautomaten where I was only Regestriert and have not even played a round) that I find ehrlichgesgt very sad that something like this happens and I would like to know how they can simply block these accounts also!?!?

If it is to be assumed, as it looks for's casino currently, that you, forbidden several accounts have created it is quite normal that you are excluded in all casinos of the same group. In your place, however, I would not deal with this at the moment, but see to it that you get more information regarding the multitude of accounts

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Kaiseyo

MobileBet Casino does not pay out the win what can I do?

4th Oct. 2018, at 10:56 pm CEST#7
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Yes the problem with the whole thing is that not even really on anything an answer is given but actually only said there is nothing but the questions such as how it can be that I could verify 1 day before the closure without any problems (and the account must already be almost 2 years old only I played there only 2 times now my 3rd time) and only after I want to pay out 24h later 4000 € my account is closed? Why is not written before: they have with us according to our system 3 accounts this can lead to exclusion and blah blah blah, then you could have the other just close (if the yes allegedly run on me I can close the yes also when I tell them to close the accounts) or am I wrong?

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Manolito91
Rookie

MobileBet Casino does not pay out the win what can I do?

5th Oct. 2018, at 12:27 am CEST#8
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Woohoo,

Official answer would probably be "Hello Kaiseyo, because you have multiple accounts registered with us, you violate our terms and conditions point so and so, and your win will be frozen" To the question why not already at the verification... "Our Verification team mainly checks the identities of our customers, and only validly if multiple accounts are registered per household/ip"

And the truth "We knew for a long time that they have multiple accounts, but who is so "stupid" and no Agb's read and nicely deposited, has itself to blame if times a win comes"


So I think it to me, but each as he means

Hope of course that you get your cash.

so thumb-pressing,

Manolito

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Anonym

MobileBet Casino does not pay out the win what can I do?

5th Oct. 2018, at 12:50 am CEST#9
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Is also just a scam from the casinos, why can I register at a casino as often as I want with the same data? And only with the Verification that falls on, when it comes to pay out is clear!

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Stromberg
Legend

MobileBet Casino does not pay out the win what can I do?

5th Oct. 2018, at 08:27 am CEST#10
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Actually, in my experience, I can't say anything bad about casinogrupoe.
But it seems to be, as the two before me already said. As long as you Deposit times nothing is said, when it comes to pay out, it is suddenly relevant...

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