Public complaints: METALCASINO payout disappeared !!!
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METALCASINO payout disappeared !!!
Nobody has liked this post so far
i am new here in the forum and now I am looking for tips from you how to proceed.
It all started a few weeks ago with my registration at METALCASINO,
at first it didn't go so well but after a few more deposits I had an extremely good run on Extra Chili and Book of Dead with huge wins.
So that I don't gamble it all away again, I first paid out 4999€ and hours later another 4995€,
that was 09.09.2018
I still had a little on the account and continued to play and the run continued......
so again a payout I amount of 4999€ and shortly after 4995€ ( same amount as the day before, is that the error ?? )
that was on 10.09.2018
After a few days break I continued playing and ended my session on 14.09.18 with 2 more payouts of just under 10K .
And now comes....
The payouts from 09.09 were already on 10.09 on my account, the payouts from 10.09 were not there after days, so I wrote to the support.
This told me that only 10k per week are paid out so the next payout will be released only on 16.09.
Ok, no problem I thought but on 16.09 I received 2 mails that the money was on its way (unfortunately without transaction ID or amount) but the money never reached my account.
Strangely enough, on 17.09 I received 2 more mails about the payouts from 14.09 and the money was on the same day on my account.
The payouts from 10.09.18 remain missing, x times written to the support with screenshots of my account statements but nothing happens
Not even a response, only the chat said that at METALCASINO all processes are completed and error must lie with Trustly but without transaction ID Trustly can not investigate and this can not or will not give me METALCASINO.
I hope you have tips for me how I should behave
This post has been translated automatically
METALCASINO payout disappeared !!!
Nobody has liked this post so far
Open a complaint on AskGamblers and at the same time write to the MGA (supervisor) your concern (in English).
They should be able to help you.
This post has been translated automatically