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Public complaints: LVBET support under all sau, waiting for almost 2 weeks for my verification

Topic created on 17th Dec. 2017 | Page: 1 of 4 | Answers: 30 | Views: 8,357
agnesaislami
Experienced

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 12:50 pm CET#1
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Hi folks,

i have me since about 2. weeks regisitriert at LVBet and thought I try times this online casino. Hardly I Deposit 20 euros, win 60 euros and thought I Verifiziere me times, so I pay out something and net everything verzocken (Yes I know is little money, but 60 euros are 60 euros). I arrive in the evening and see all at once that my account is blocked, go to the email and see that they need documents such as account statement / Perso etc., also Perso with my face, I sent them all 1 day later. After 5 days then comes we need from you "NOCH" Perso two-sided and explanation because of Gambling addiction, okeyy I thought to myself, I send you also without a problem. This I did then, 4 days later still no answer, I write them again an email why this takes so long, and I just get the same email that they need perso two-sided and this explanation because of gambling addiction, although I have already sent them...unbelievable. Then I messaged Live Chat the day before yesterday and they tell me every time, tomorrow, tomorrow tomorrow. I have never experienced this in an online casino that the customer is so fooled and takes so much time...waiting now for 2 weeks for my Verification, can not access my account because locked and the 60 euros I want to give them certainly net...

Is that normal at LVBET that the need so long?

MFG Cima

//Edit: I am new here and do not know if I am right here (public complaints), if not please clarify where I have to post this.

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Daniel
Elite

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 01:12 pm CET#2
1 Like

Liked this post: Avatar von agnesaislami agnesaislami
Hello Agnesaislami and welcome to the forum,

actually it is not normal that LVBet takes so long to verify the account.

You wrote

[...] that you need perso two-sided and this statement because of Gambling addiction [...]

What is this all about? This is the first time I have heard such a request. What kind of explanation are they asking for and why? Do they have any justification for it?

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agnesaislami
Experienced

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 01:16 pm CET#3
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Oh shit, that doesn't sound good. I don't know myself why you need an explanation regarding a gambling addiction.

I add the sentences from the e-mail:

Hello ****,
to be able to verify your account we still need from you

  • your identity card in color and in good quality (both sides)

  • a statement that you have no problem with gambling addiction


They did not give reasons for this.


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Anonym

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 01:21 pm CET#4
1 Like

Liked this post: Avatar von agnesaislami agnesaislami
agnesaislami wrote on 12/17/2017 at 1:16 pm: Oh shit, that doesn't sound good. I don't know it myself why you need an explanation regarding a gambling addiction.

I'll paste the sentences from the email:

Hello ****,
to be able to verify your account we still need from you

  • your identity card in color and in good quality (both sides)

  • a statement that you have no problem with gambling addiction


They did not give reasons for this.



Hey,

hmmm I also read the first time... have you perhaps times on other casino sites locked? The now belong perhaps to LVBet and therefore the question? Normally your account would not be locked...they want you to gamble your money.Thus, the stalling tactics as it unfortunately with many casinos there is no sense with you.

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agnesaislami
Experienced

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 01:23 pm CET#5
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I've been blocked from many sites, but afterwards I always regret it haha. My wife has also signed up with LVBet and got blocked ( break for 3 months ). But even if it is because...why the hell does it take so long for Verification ?

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Daniel
Elite

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 02:26 pm CET#6
2 Likes

Liked this post: Avatar von agnesaislami agnesaislami, Avatar von RiverSong RiverSong
agnesaislami wrote on 17.12.2017 at 13:23: I've been locked on many sites, but afterwards I always regret it haha. My wife also already signed up with LVBet and got blocked ( break for 3 months ). But even if it is because...why the hell you need so long for Verification ?

There are some risks involved in being blocked. If an online casino knows about a player's Gambling addiction, then the casino must block the player's account. LVBet and Engery Casino, for example, belong together and if you have been blocked at Energy Casino (explicitly because of gambling addiction), then you would not be allowed to play at LVBet either. In the best case, this can lead to the fact that you get back all deposits that you have made since the ban (**). On the other hand, if you win 10.000€ and you only deposited 200€, you will only get back your 200€.

But it doesn't even have to be that the casinos work together. If you have been banned from a casino for gambling addiction, which uses the casino software Everymatrix, for example, then you are automatically banned from all other casinos that use this software. Most of the time it comes out with the first payout whether you are blocked in a partner casino or not.

(**) This is not a free pass and the casinos in this case usually do not voluntarily pay back the deposited amounts, but you have to fight it out through the regulatory authorities. However, the supervisory authorities do not go along with this indefinitely. If this happens more often, then you no longer get your money back and it is referred to personal responsibility.

The blocking is not a game and you should ideally only be blocked if you really have the will to stop gambling. Many players play somewhere, lose and then get locked (short-circuit reaction). If you get banned and have a problem with your gambling behavior, you should do more than just get banned. There is no Player protection in Germany. Who wants to gamble does this in the worst case at some gas stations and there you can lose 500€ and more in one day. Therefore, blocking only makes sense if you have really made a decision and then really work on yourself. Locks are there to avoid short-term high losses.

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agnesaislami
Experienced

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 02:43 pm CET#7
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I would like to thank you for your detailed answers.
Only I can say that I have not registered in EnergyCasino , so I should eig. play in LVBET. I mean, if I would not be allowed to play in LVBet, why did they want all the documents and the declaration that I have no problem with Gambling addiction?
Vorallem where I'm still most upset, is simply this long time I'm already waiting...this makes so angry ...For 2 documents to claim such a long time... I know how it works, for example, in the OVO Casino, documents out, 1-2 days and everything is ready.

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Daniel
Elite

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 02:48 pm CET#8
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agnesaislami wrote on 17/12/2017 at 14:43: I thank you in advance for the detailed answers.
Only I can say that I have not registered in EnergyCasino , so I should eig. play in LVBET. I mean, if I would not be allowed to play in LVBet, why did they want all the documents and the declaration that I have no problem with Gambling addiction?
Vorallem where I'm still most upset, is simply this long time I'm already waiting...this makes so angry ...For 2 documents to claim such a long time... I know how it works, for example, in the OVO Casino, documents out, 1-2 days and everything is ready.

Yes, this is not normal. I have also already verified and paid out at LVbet. Goes in the normal case actually relatively fast. Maybe you just had a sleeping cap in support. I forward this thread to the management, if you agree.

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agnesaislami
Experienced

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 02:50 pm CET#9
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Love to....agree with this

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RiverSong
Legend

LVBET support under all sau, waiting for almost 2 weeks for my verification

17th Dec. 2017, at 03:05 pm CET#10
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Daniel wrote on 17.12.2017 at 14:26
agnesaislami wrote on 17/12/2017 at 13:23
I've been blocked from many sites but I always regret it afterwards haha. My wife also already signed up with LVBet and got blocked ( break for 3 months ).


But it doesn't even have to be that the casinos work together. If you have been blocked at a casino for Gambling addiction, which uses, for example, the casino software Everymatrix, then you are automatically blocked at all other casinos, which uses this software. Most of the time it comes out with the first payout whether you are blocked in a partner casino or not.

very informative @daniel, had long feared that customer data regarding locks and others are also passed on to non-participating oc, data protection can forget even if the oc emphasize it again and again,
otherwise I can not understand the sudden not gambling request. this is as far as I know not standard

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