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Public complaints: LVbet Casino refuses to pay out (Scam & Rip-off)

Topic created on 31st Jan. 2018 | Page: 1 of 1 | Answers: 5 | Views: 2,877
shorty

LVbet Casino refuses to pay out (Scam & Rip-off)

31st Jan. 2018, at 10:30 pm CET#1
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Hello, I am new here, but have been reading the reports here for some time. I have now registered in the forum. I am the hans-peter, 51 years old and like many here also extremely addicted to gambling, have first played in arcades and since 1 year online, since then I am registered in 8 different Online Casinos and never had problems with payouts. but what has happened now beats the barrel of the bottom.

mid 2017 I have lost a lot of money in lvbetcasino,have always deposited with my credit card.after big losses I have avoided this casino for half a year.yesterday i stupidly deposited again with my Neteller acount,first lost 500 euro,but was able to work my way back up to 910 euro with free games at book of dead,including among others twice full screens A on 2 euro bet. after that i requested the payout to my neteller account. this was stoned by LVBet and credited back to my acount.

then came an email from lvbet that they now want a color copy of my credit card
the problem is only, I no longer have my credit card, since it was canceled.photos I also no longer have.
i then uploaded a screenshot of my netelleracount, in which it is evident that I have transferred 500 euros to lvbet.this document was not recognized and lvbet wrote the following:


The financial department of LV BET, handles all withdrawal requests that are submitted. LV BET reserves the right to verify the user's eligibility and in case of doubt, withhold the payout. Valid documents issued by authorities and identity documents must be provided in order for a withdrawal to be processed. LV BET reserves the right to verify the user's identity, age and place of residence at any time before processing a withdrawal.


Unfortunately, we cannot accept the documents sent to us.

is my money now gone ? for help I would be very grateful, find this an absolute insolence of lvbet

This post has been translated automatically

Daniel
Elite

LVbet Casino refuses to pay out (Scam & Rip-off)

31st Jan. 2018, at 10:56 pm CET#2
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Hello Shorty (Hans-Peter),

i will forward your complaint to LVbet. The money is not gone by any means. In the worst case you have to get some documents from your bank, which confirms the possession of the credit card. You always have to present credit cards, because there is a lot of fraud with credit cards and credit cards in general are relatively insecure. You could theoretically have stolen a credit card and made a Deposit with the stolen credit card. I'm not saying that you did that, but such things do happen and therefore the Online Casinos always check that.

Have you contacted the Live Chat or support and asked them what exactly they want from you? Did you tell them that you no longer have the credit card and what other documents you can present that confirm the former possession of the credit card?

Can you please send me to info@gamblejoe.com your username and email address with which you registered at LVBet? Or is it the same email address you used when registering on our portal?

As soon as I have this data, I will forward this complaint to LVbet management and talk to them ...

This post has been translated automatically

shorty

LVbet Casino refuses to pay out (Scam & Rip-off)

31st Jan. 2018, at 11:56 pm CET#3
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hello,daniel just sent you an email to info@gamblejoe.com about this case
thanks again for your help

This post has been translated automatically

shorty

LVbet Casino refuses to pay out (Scam & Rip-off)

1st Feb. 2018, at 12:09 pm CET#4
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hello, again, the thing has now godsend settled, have just received a mail from LVBet:


Hello Hans-Peter,
thank you for contacting us.
The finance department has just been informed. Everything is now in order. You can make withdrawals via Neteller at any time.

We wish you continued fun and success at LVBET.

Please do not hesitate to contact me if you have any further questions.

Best regards,
Janek
LV BET Team



This post has been translated automatically

Anonym

LVbet Casino refuses to pay out (Scam & Rip-off)

1st Feb. 2018, at 03:13 pm CET#5
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shorty wrote on 01.02.2018 at 12:09 pm: hello,again,the thing has now gottseidank settled,have just received a mail from LVBet :

Hello Hans-Peter,
thank you for contacting me.
The finance department has just been informed. Everything is now in order. You can make withdrawals via Neteller at any time.

We wish you continued fun and success at LVBET.

Please do not hesitate to contact me if you have any further questions.

Best regards,
Janek
LV BET Team



But the main thing is fraud and rip-off in the title.........

This post has been translated automatically

Daniel
Elite

LVbet Casino refuses to pay out (Scam & Rip-off)

1st Feb. 2018, at 09:06 pm CET#6
1 Like

Liked this post: Avatar von Barny1100 Barny1100
I have just been informed that the player was paid out in full by LVBet, but was subsequently banned by LVbet for gambling addiction. I think it is good that LVbet took care of this case so quickly and was able to close it as quickly and unbureaucratically as possible. This case shows that LVbet is much better than I always thought. In general, I have noticed positively that there has never been a complaint about LVbet because of unpaid wins.

@HammerDammer the title I have modified so that it can be found better in Google. The scam & ripoff comes from me. This is also to put some pressure on the casino to take care of this case. I know that this behavior (especially in this case) is not 100% correct from us but we are the first casino site (worldwide) that follow the principle "Users First". Our primary interest is that if there are problems, the users have the highest possible chance to get their money back. If it turns out that the fault was clearly (possibly even intentionally) with the player, then of course we also side with the casino. In any case, you can not speak of fraud and rip-off at LVbet - even if it is in the title

On behalf of the player and also on our behalf, I thank the management for the very good cooperation! I now close this case as solved.

This topic was closed

This post has been translated automatically

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