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Public complaints: Luckyniki.com 5000 euro payout

Topic created on 14th Aug. 2018 | Page: 1 of 2 | Answers: 11 | Views: 4,675
susu1996

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 10:33 am CEST#1
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Greetings dear friends and good morning from Frankfurt,

i have won last Wednesday morning 08.08.2018, 5000 euros and directly commissioned for payment.

Since the website from my experience is a bit hesitant with the processing of withdrawals, I requested in chat support in a relatively pleasant tone that the withdrawal should be executed promptly. The lady from the support has constantly pointed out that this processing takes 11 hours, etc....

The win of 5000 euros was rather a winner extension after cancellation of a 3000 euro payout, which was not processed even after 3 days or has not done anything up to 3 days from my point of view, which is why I was gripped by the fact that this time the payout is fast!!!!

Suddenly and in the middle of the conversation with this nice lady I get an email that the payout is completed.

With full joy I had the expectation that this money will reach my account spääätätestens the next day, because on the payout day, the 08.08.2018, the money "apparently" left the casino at about 13 clock.

Well and unfortunately until today still nothing has arrived and I am very surprised, because the payout is via Trustly and they are known to be fast.
Other withdrawals, for example, a 600 euro withdrawal also on Luckyniki.com, has taken a day after completion of processing......

I contacted the customer support of the casino yesterday and they require me to get a statement from my bank stating that no 5000 euros have been received in the time frame to date and, that the employees of the bank ( savings bank) also stamped a written confirmation of non-receipt to me. These two documents I should send to the casino so that they check the process.

I'm really at a loss and I'm terrified that I will either not receive my money or have to wait a very long time for it.

Because deposits of 5000 euros go in milliseconds, but if the customer recovers a small fraction, then let him suffer in the process

I would be very grateful for help!!!

Best regards

susu1996

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Anonym

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 11:43 am CEST#2
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Make a complaint to askgambler and, if necessary, demand that they provide proof that they have transferred it. There will certainly be a transaction ID.

I would after such an incident, if I finally had the payout, never Deposit again at the casino.

// Addendum: After a brief search some problems with the casino seem to occur more frequently. Auszahlung the teilw. last several weeks, especially the first big payout seems to take forever. Hope nevertheless that everything works out for you.

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sippi
Expert

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 12:00 pm CEST#3
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You could also first make the casino itself the proposal that they should prove that the money was given to the payout. Otherwise anyone can come

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Begbie
Elite

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 12:13 pm CEST#4
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this is how it looks. they simply reverse the burden of proof

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Anonym

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 12:15 pm CEST#5
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I have also deposited at LuckyNiki but never won anything.
What irritated me is that on the AskGamblers page it says :
" RESTRICTED : LuckyNiki Casino is restricted in your country, please try these instead:"
But since LuckyNiki seems to belong to the same group as Mega Casino, LuckyLouis, Drücken Glück, Ahti Casino uva- correct me if I'm wrong- I thought playing from Germany is allowed there....no idea...

In any case I recommend the TE to contact Ask Gambers or Mga if they continue to delay or refuse the payout
All the best!

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susu1996

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 12:16 pm CEST#6
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that's exactly what i did, i demanded that they give me proof that the 5000 left their account, then they say they need these weird documents to issue my bank, this has never happened to me in the last 4 years....

and Trustly i also contacted them directly, they say they need a 10 digit transaction id and the crap casino site requires these documents from my bank before they will issue anything

i could freak out, honestly, they are such h*****

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susu1996

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 12:27 pm CEST#7
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I have a very strong suspicion that these dogs just want to bully me and that the money has not left their account.

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Anonym

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 12:44 pm CEST#8
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Liked this post: Avatar von susu1996 susu1996
Immediately write to the MGA and open a complaint with AskGamblers. Say that Trustly needs an ID and the casino does not give one. Directly against action.

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susu1996

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 04:15 pm CEST#9
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Zockertyp89 wrote on 08/14/2018 at 12:44 pm: Immediately write to the MGA and open a complaint at AskGamblers. Say that Trustly needs an ID and the casino doesn't give one. Directly against action.

Thanks my best, I went to the bank and the lady said that the bank statements are enough proof or evidence that I did not receive the money.

I have pulled the account statements and sent them by mail
if that is not enough now, then I do what you say

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susu1996

Luckyniki.com 5000 euro payout

14th Aug. 2018, at 04:43 pm CEST#10
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quick question, does it cost anything at askgamblers ?

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