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Public complaints: lapalingo.com does not pay out and locks account [Successfully solved] (Page 2)

Topic created on 29th Apr. 2018 | Page: 2 of 2 | Answers: 17 | Views: 10,826
table1
Rookie

lapalingo.com does not pay out and locks account [Successfully solved]

29th Apr. 2018, at 02:18 pm CEST#11
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Dokado1212 wrote on 04/29/2018 at 14:00: Yeah, read that they must have a bug with the live casino.

Since you played there yesterday, they might want to check something.

I would be patient until Monday. As written, I would not worry about the withdrawal being processed, or rejected.

Tuesday I played the last time in the online casino, after the Bayern vs Real game
So they have the error probably since Tuesday???

I'm curious to see what happens tomorrow night. I keep you in any case up to date and thank you already for all your contributions

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RiverSong
Legend

lapalingo.com does not pay out and locks account [Successfully solved]

29th Apr. 2018, at 02:39 pm CEST#12
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table1 wrote on 04/29/2018 at 2:18 PM
I'll be curious to see what happens tomorrow night. I'll definitely keep you posted and thank you already for all your contributions

also think is just a normal error on the part of the oc

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table1
Rookie

lapalingo.com does not pay out and locks account [Successfully solved]

29th Apr. 2018, at 07:33 pm CEST#13
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Just tried to log in again which also worked
The 1600 € are back on the account, because the withdrawal was "canceled"
I have now requested the payout again with a screenshot of the account history:

Let's see what happens.... a confirmation email I also received again (as in my 1st post)

table1

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S****o

lapalingo.com does not pay out and locks account [Successfully solved]

30th Apr. 2018, at 02:05 pm CEST#14
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table1 wrote on 29/04/2018 at 19:33: Just tried to log in again which worked
The 1600 € are back in the account as the payout was "cancelled"
I have now reapplied for the payout with a screenshot of the account history:

Let's see what happens.... a confirmation email I also received again (as in my 1st post)

Sarah-at-lapalingo

Hello table1,

first of all we can calm you down, because your account was probably not deactivated or even locked because of something "strange", but because on this day all customer accounts were deactivated, because of work on the server.

Unfortunately, the work in various areas is still ongoing. A lot of things have to be checked for correctness and unfortunately not all areas are working properly yet. As some members have already written, for example, errors have occurred in the Evolution Live Casino and there have been occasional messages about this in the OC. In general, some operations have therefore been suspended until further notice.

Our colleagues from the payment department and the technical department are working at full speed to check everything and we hope that everything will be back on track as soon as possible and that we can offer you even more gaming fun with better performance. Unfortunately, we can't say exactly how long it will take at this point.

Until then we have to ask for your understanding and patience.

With best wishes,
Sarah from the lapalingo.com team

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table1
Rookie

lapalingo.com does not pay out and locks account [Successfully solved]

30th Apr. 2018, at 04:44 pm CEST#15
1 Like

Liked this post: S****o
So that was all pretty fast from the Lapalingo team.

Thank you Sarah in any case, that you have informed me and even contacted me. Together we were able to solve my issues successfully.
I have just received my payout via Paypal.
table1

I have also received an email from the support team:
table1

With this I can confirm that lapalingo.com is reputable and the team is very friendly and fast.

I apologize here for my "bad" guesses and look forward to further time with lapalingo.com

I will also leave a review on gamblejoe.com right now.
Thanks also to the gamblejoe community for replying and sharing your opinions.

Greetings and have a great holiday.

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RiverSong
Legend

lapalingo.com does not pay out and locks account [Successfully solved]

30th Apr. 2018, at 08:04 pm CEST#16
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Sarah-at-lapalingo wrote on 04/30/2018 at 14:05

first of all we can reassure you, because your account was probably not deactivated or even locked because of something "weird", but because on that day all customer accounts were deactivated, due to work on the server

With best wishes,
Sarah from lapalingo.com team

the message itself here in the forum I find already times good are such server activities if they are planned also communicated before?

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Anonym

lapalingo.com does not pay out and locks account [Successfully solved]

1st May. 2018, at 12:12 am CEST#17
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LOL - serious casinos but do not allow minors streamer. Ok your payout worked - that's one thing - since the CT24 story is for me but anything but serious Lapalingo ... sorry but that must be said here!

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Daniel
Elite

lapalingo.com does not pay out and locks account [Successfully solved]

1st May. 2018, at 12:38 am CEST#18
1 Like

Liked this post: S****o
Since the player has received his money, I am now closing this thread.

This thread was closed

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