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Public complaints: Lapalingo: Violation of bonus conditions?

Topic created on 25th Sep. 2017 | Page: 1 of 1 | Answers: 8 | Views: 3,331
SirGrayham

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 12:40 pm CEST#1
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Hello people

I got this morning an email that my withdrawal can not be processed and I get a goodwill of only 21 euros although I wanted to pay out 600 euros. Although I could not even make a win with the bonus balance and I wanted to convert the 14-20 euros I just got the mail from the support manager. She said that with Bonus money you can only play with the given amounts. But since I made the money with real money, do they have the right to delete all the money? I have played on the site Lapalingo.

With kind regards

SirGrayham/Amir

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Daniel
Elite

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 12:46 pm CEST#2
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Can you copy the email you received here? Which bonus offer did you take advantage of? The Welcome bonus?

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SirGrayham

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 12:57 pm CEST#3
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No Johnnybet or something like that.

SirGrayham

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Daniel
Elite

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 01:05 pm CEST#4
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Liked this post: Avatar von SirGrayham SirGrayham
SirGrayham wrote on 09/25/2017 at 12:40 PM: Hi guys

I got an email this morning that my withdrawal cannot be processed

I am referring to this email. You can remove private data. I can't really understand from the initial post unfortunately.

As I understand it, you have violated the bonus turnover conditions of Lapalingo. There is nowadays - unfortunately - in almost every online casino a rule that says that you are not allowed to wager more than 5€ / spin while you are wagering the bonus. If you played with more than 5€ per spin, then Lapalingo would unfortunately be in the right in this case and you can't do much. You can of course leave a negative review here: https://www.gamblejoe.com/online-casinos/lapalingo/bewertung/ and denounce the bonus wagering requirements.

Maybe this will change something about this practice at some casinos and the bonus simply has to be wagered again like before.

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SirGrayham

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 01:33 pm CEST#5
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Yes, but how long does this bonus last? With me nothing is displayed I also had no more bonus credit with me.

Again the mail:

Dear Mr. Beluli,

since you have used a Deposit bonus, the following bonus conditions apply:

  • The maximum wagering requirement for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line.


As you have unfortunately violated the bonus conditions many times (betting too much) your win will be declared invalid and deleted.
As a gesture of goodwill, we will leave the deposit amount of €21 in the form of real money in your account.
You can find our bonus conditions at: https://www.lapalingo.com/de/casino-bonus.

Yours sincerely


Support Manager

Lea Gruber

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SirGrayham

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 01:34 pm CEST#6
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Liked this post: Avatar von SirGrayham SirGrayham
The question is I converted the money at the very end but why was everything taken from me? Instead of only the converted bonus?

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Daniel
Elite

Lapalingo: Violation of bonus conditions?

25th Sep. 2017, at 02:28 pm CEST#7
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SirGrayham wrote on 09/25/2017 at 13:34: The question is I converted the money at the very end why was it all taken from me though? Instead of just the converted bonus?

Yes, because during the withdrawal it was found that you played several times over 5€ / turn, which violates the bonus T&C'S. The terms and conditions state that the bonus and the winnings can be confiscated if you violate these terms and conditions.

I am critical of these regulations and if this were not standard in almost every online casino today, I would classify Lapalingo as unserious.

Unfortunately, nowadays it is better to play without a bonus or to read the bonus conditions carefully, understand them and adhere to them meticulously.

Unfortunately, the casinos know that many players do not read through the bonus conditions and this €5 rule is in my opinion a trap for inexperienced players, with which the casinos save money in the short term, because they do not have to pay out some large winnings.

As I said, there's not much you can do unfortunately. What you can always do is file a complaint with the Malta Gaming Authority. However, this complaint will almost certainly not be accepted, as the casino is technically (not morally) in the right.

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Anonym

Lapalingo: Violation of bonus conditions?

7th Oct. 2017, at 12:26 pm CEST#8
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Yes, that is probably true. I would also advise anyone not to take advantage of a bonus

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c****7

Lapalingo: Violation of bonus conditions?

8th Oct. 2017, at 11:49 pm CEST#9
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Smart casinos try to find a consensus with the player. Because nothing is as bad for a casino as a shitstorm in the forums.
Bad publicity and there is a lot of competition among the casinos.
Basically, I advise against Lapalingo, which belong to the gaming chain Löwenplay under the umbrella Safari Holding. The casino Lapalingo lacks competence in my view. The Lion Play Group is also an operator that I pretty much ate because he has pretty unethical business practices. However, that would go too far now to elaborate on all that.

In general, you should stay away from Bonus. It is safer. The previous speaker is right.

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