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Public complaints: Lapalingo suddenly refuses to pay out with flimsy excuses

Topic created on 31st Jul. 2018 | Page: 1 of 2 | Answers: 15 | Views: 9,051
defcon

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 04:34 pm CEST#1
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Afternoon,

I am honestly really disappointed and shocked. After I have registered several weeks ago at Lapalingo, and also several times
several times funds to my checking account, there are suddenly very strange problems with the payout of 499Euro.
which incidentally are not even win but "my" money.

As already mentioned I have requested the payout on 22.7.18
defcon


After 7 days nothing happened, I asked in a friendly chat what was going on,
i was answered by the support agent, everything is fine money is sure "tomorrow" there.
Since tomorrow was a Sunday, I calculate times the Monday after as "tomorrow".
On Tuesday (today) I asked again friendly in the chat what the problem was,
mri was told about "2-4 days, but everything is totally great, do not worry etc"
So 13 days ?? Promised a maximum of 5 days.


That made me a bit suspicious, when I opened my mails I found this
but already from Monday:

defcon


What do you mean ?? There are SOME documents missing, as then the last debits eg on 19.7 (see above) ??
And then yet only a bank statement, which I do not have since it is an online bank (N26)....
And what bank writes IBAN and address on a bank statement..as I said..the 90s are over,
i don't get statements sent to me...

My answer:

--- Picture has been deleted by a moderator due to Personal Data ---


Whereupon without comment comes this:

defcon


So documents that I have already uploaded 4 weeks ago and which were obviously still sufficient on 17.7...
After that I was no longer so friendly and have again chatted with the support agent,
what came out is only disappointing and annoying:


The agent can tell me exactly nothing, not what is "needed", not how I get my money now nothing....
I should be "patient" so lapalingo just give me the money or how ???

I suppose no one can help me here anyway, but just wanted to make this procedure public, so that not more
Money is lost.

Kind regards
Niko

PS.: hope the screenshots I pasted are also visible



--- a part of the log was removed by a moderator because it was displayed incorrectly in the forum and there were problems with the overall display---

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Anonym

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 04:41 pm CEST#2
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Just take a screenshot of your online banking where you can see as much data as possible.

Maybe they got suspicious because you first Deposit 500 euros via paysafe and then want to withdraw again via the bank without playing?

Looks to me at least so and just seems a bit strange.

LG

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defcon

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 05:07 pm CEST#3
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Thanks for the screenshot Tip, I've made times, let's see if that is "enough" ...

On the subject of stutzig, that's my right and yes it's true I get me so also cash
from my credit card via Paysafe to my checking account..as strange as that sounds, there is no other way.
For this I pay but also gladly the Transak. fees and I have also fairness always nen 10er verzockt,
which naturally went quite quickly...
Find the procedure so quite strange to ungut.

LG

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Anonym

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 05:58 pm CEST#4
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Defcon, I think it is because you Deposit money, probably have not played with it and withdraw it again.
Since the casino then immediately suspects illegal money laundering. Of course you can do so, but most casinos require in principle 1 x the umspielen, or play through the deposited amount or at least part of it.
But if you deposit 500, gamble away 10 euros and withdraw the rest, they do not understand why you do it that way and suspect money laundering. This is unfortunately the case.

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Anonym

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 06:27 pm CEST#5
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I see the same as Gamer. Especially since you seem to do that every 2-3 days. That is indeed strange and Lapalingo would like to collect ammunition now just in case, if someone comes up with the idea there times nachzubohren

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Anonym

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 06:50 pm CEST#6
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Since Lapalingo is not quite accommodating if that has worked for a while so... At most casinos is very careful to play the Deposit amount once through!

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Marqes
Expert

Lapalingo suddenly refuses to pay out with flimsy excuses

31st Jul. 2018, at 08:46 pm CEST#7
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I don't understand the point, Deposit 500, gamble 10s and pay out 490.

There was once someone here who has also deposited 500, made a spin on a euro and then wanted to pay out 499.

Guys, why do you do that ðŸ˜
Would understand yes if you need money for a short time, u the debit a few days needs u one so vll. nen few days money has.
But 1. gibts debit not but mostly only immediately and there it is eh immediately debited.

I would never deposit 500 in one fell swoop, simply because I do not have so much.

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RiverSong
Legend

Lapalingo suddenly refuses to pay out with flimsy excuses

14th Aug. 2018, at 07:00 pm CEST#8
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is there anything new here?

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Rosenmaus
Rookie

Lapalingo suddenly refuses to pay out with flimsy excuses

27th Dec. 2019, at 07:17 pm CET#9
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Edit: The content of this post has already been posted several times in this forum.

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upola
Legend

Lapalingo suddenly refuses to pay out with flimsy excuses

27th Dec. 2019, at 07:40 pm CET#10
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Who is supposed to see through the chat history.
Describe your problem in your own words.

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