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Public complaints: Lapalingo scam - deletes withdrawal + real money amount - support gives no answer

Topic created on 17th Aug. 2018 | Page: 1 of 2 | Answers: 11 | Views: 5,319
Pumamaverick

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 06:23 pm CEST#1
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Dear Sir or Madam,

well, unfortunately I thought that I have turned to a reputable online casino with Lapalingo, but it does not look like it at the moment


Story:
I recently signed up with a Bonus Code at Lapalingo
Have deposited real money (I think 50 euros) and have played my way up to about 600 euros (Yay once, twice, three times really lucky at Roulette )

Was very fun but I wanted to pay me 500 euros. Had seen that you have to convert but for a payout a certain amount
This amount I have then still convert in roulette (with normal moves in roulette)

Here it starts: I have seen that if I bet 50 euros and win 100 euros (example) in the conversion only a fraction of it is deducted. I.e. I need 1000 Euro turnover, play 50 Euro win 100. turnover = 988€
So approximately

Well, I write to the support about it, inquire about the principle of how that is debited - No answer
So I play on, and on until I have my turnover through

... I have my 500 euros paid out. Still have a few peanuts to continue playing (you're addicted ).

A few days later I see in bookings (cancellation fraud) real money + Bonus money + 500 euros payout (which consisted of about 450 euros real money and 150 euros bonus money) are GONE
Several email support requests are not responded to


Well 500 euros are actually not a large amount for such a company so why would you want to cheat there already?

Does anyone have similar experience? How should I proceed?

Kind regards

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Pumamaverick

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 07:02 pm CEST#2
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Oh well, for those who don't understand the above correctly here is a light summary:
1) deposited money with bonus
2) won approx. 600 Euro
3) Necessary turnovers for the withdrawal with bonus in the Live Casino played
4) 500€ I would like to withdraw - approx. 150€ remain with Lapalingo to continue playing
5) Withdrawal is canceled by Lapalingo
6) Real money + Bonus money + requested payout WAY
7) Lapalingo support is NOT answering for 2 weeks (several times writing, only AutoReplys with "It will be taken care of" come back)

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Anonym

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 07:14 pm CEST#3
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Dear Pumamaverick,
so that you do not have a wrong impression of this forum, we do not comment on your problem, we do not want to upset you with a wrong opinion and of course the team of Gamblejoe . . Welcome to the forum .

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Pumamaverick

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 07:28 pm CEST#4
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I see, thanks for the info!
I also did not intend to get too quick judgments about the said casino or to change opinion of other people
I just want to share my experience and my own judgment or "opinion" here.

And just maybe get some help how I can and should proceed.

"Welcome to the forum"
Dankesehr

Greetings!

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VM292
Amateur

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 08:35 pm CEST#5
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Zaroo8 wrote on 08/17/2018 at 19:14: Dear Pumamaverick,
so that you do not have a wrong impression of this forum, we do not comment on your problem, we do not want to upset you with a wrong opinion and of course the team of Gamblejoe . . Welcome to the forum .

A little exaggerated do not you think?

Pumamaverick the thread reads a little hard at first ðŸ˜'
Are you sure you didn't violate the bonus conditions ?
In Roulette (I don't know anything about it) I think there is a maximum amount you can bet...

Only if this is the case the casino can keep your wins.

If this is not the case then take photos of your history document everything and contact the MGA if there is simply no one responds you will not get anywhere else...

Good luck

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Pumamaverick

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 09:01 pm CEST#6
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VM292 wrote on 08/17/2018 at 8:35 PM
A bit of an exaggeration don't you think?

Pumamaverick the thread reads a bit heavy at the beginning ðŸ˜'
Are you then sure not to have violated the bonus conditions ?
In Roulette (I don't know anything about it) I think there is a maximum amount you can bet...

Only if this is the case the casino can keep your wins.

If this is not the case then take photos of your history document everything and contact the MGA if there is simply no one responds, you will not get further...

Good luck

Hello VM292,

thank you for your reply
I know I worded it a bit hard everything, sorry.

So the bonus conditions I know, or knew them before. Therefore, I have also paid attention not to violate them

The problem would be even if I HAD violated them, why do they even delete the real money amount? Why does the support not get in touch? Find that very sad of Lapalingo that the press there so. Especially since I initially had a question on which was immediately addressed (since it was probably about deposits)

Okay that with the documentation is okay. Unfortunately, you can also find nowhere phone numbers of support and the Live Chat is also no longer there

Greetings!

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T0uchTheSky
Elite

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 09:05 pm CEST#7
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The bonus conditions of Lapalingo are sub-par, but it is a serious casino. If you have not done anything wrong, you always get your money.

In your case it is 'only' about a total of about 600 euros, without a specific reason I do not know why Lapalingo deletes your win and does not even talk to you.

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Pumamaverick

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 09:44 pm CEST#8
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T0uchTheSky wrote on 17.08.2018 at 21:05: The Bonusbedingugen of Lapalingo is under all sow, but it is a serious casino. If you have not done anything wrong, always gets his money.

In your case it is 'only' about a total of about 600 euros, without a specific reason I do not know why Lapalingo deletes your win and does not talk to you at all.

That's right. I have heard good things from Lapalingo but also many bad things (mostly when I googled for my problem)


And yes exactly it is even only 500€ but it is 500€. It's not about the amount but why my real money was just deleted. And why the support does not answer

So I know you did not want to insinuate me but I certainly do not write this here in the forum for nothing.


It is unfortunately difficult to draw the line somewhere. Lapalingo can do whatever they want. They can also reset the win that I was lucky enough to make. Only they should not delete my money that I have also previously put in and then at least report to it!

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T0uchTheSky
Elite

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

17th Aug. 2018, at 10:00 pm CEST#9
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Since Lapalingo does not communicate with you, it would be very helpful if someone from GambleJoe team could help you and ask there.

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blingbling
Rookie

Lapalingo scam - deletes withdrawal + real money amount - support gives no...

18th Aug. 2018, at 08:53 pm CEST#10
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have not gambled in Lapalingo casino but in many others, it can only be that you have exceeded the maximum bet eg in Roulette and that is in some casinos with bonus at a maximum of 5 € (blackjack, roulette or slots)

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