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Public complaints: Lapalingo refuses to pay out with a lie. Proof is available!

Topic created on 01st Jul. 2017 | Page: 1 of 5 | Answers: 40 | Views: 13,534
Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 09:44 am CEST#1
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Daniel GambleJoe

Lapalingo bonus condition met. Refused withdrawal

30.06.2017, at 22:52

0

Stefan B has accepted a no Deposit bonus of €10 at Lapalingo. The bonus turnover conditions state that a maximum of €100 can be won with a No Deposit Bonus and the bonus must be wagered 80x before it can be converted into real money.



The player has wagered this bonus and had approximately €150 in his player account at the time of bonus fulfillment. As described in the bonus Wagering requirements, the €150 became €100 in real money. He cashed them out, later cancelled them and continued playing. In total, he was able to play his way up to €400, of which he wanted to withdraw €350.



Lapalingo then again cut the real money balance on his player account to €100. According to the statements of Lapalingo, the player must first make a withdrawal and deposit again, because according to the T&C's, otherwise the money is always cut again to 100€ in the event of a win. According to Lapalingo, this procedure is industry standard.



Since this player came from GambleJoe Lapalingo has shown itself accommodating and credited the player € 100 extra without Bedinungen. The player agreed to this.



In my opinion this rule makes no logical sense and in my opinion the player should have received the complete, missing 250€. At least Lapalingo has been accommodating and has made a compromise in this case.



Last but not least, I think it's a shame that good casinos, which Lapalingo basically is, endanger their reputation with bonus conditions that cannot be understood with a common sense. I personally have an aversion to Bonuses, because bonuses are also the most common reason for most disputes between Online Casinos (with proper license) and players.


If you want to play with bonus, you should always carefully check the turnover conditions or refuse it in case of doubt.





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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 09:45 am CEST#2
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The first lie occurs already in the first sentence in the answer of Lapalingo, when it was written here that I can convert the Bonus money in real money

converted. You know, when converting bonus money into real money, it is not called conversion, but explicitly payout.

So I had the bonus money of 145 EUR converted to real money by confirming a button pay out, so that the

The payout condition was 100% fulfilled and I could continue playing with the 100 EUR real money. Again, the whole thing I had to

through confirmation and therefore the 45 EUR was deducted from my account, because you could only withdraw 100 Eur after the

Bonus. The whole thing has nothing to do with the real money payout at all, but with the confirmation payout of bonus in real money.

I won exactly 416 EUR with the 100 EUR and gave 359 EUR for payout, which I couldn't have done at all if I had

Condition would not have been fulfilled, that is clear. Lapalingo then deducts another 250 EUR from me and refuses to pay out.

And that is clear fraud! If it had been otherwise, I would not have been able to withdraw 350 EUR

In this case Lapalingo has committed a double crime and it is a clear fraud. Not to mention the false statement,

i would have brought the 100 EUR real money to the payout and then continued to play. (Screenshot see link)









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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 09:54 am CEST#3
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Screenshot. Just for the record. The payout can only be made when all conditions are met.

http://www.bilder-upload.eu/show.php?file=7a19fd-1498895677.jpg

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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 10:00 am CEST#4
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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 10:02 am CEST#5
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You can also clearly see that 45 EUR was deducted after the bonus to real money payout.

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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 10:03 am CEST#6
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-- This post was deleted --

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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 10:03 am CEST#7
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And you have to be even more careful when casinos already refuse a payout for an amount of 350 EUR.

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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

1st Jul. 2017, at 10:09 am CEST#8
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Will probably now have to post my experiences on several platforms like facebook. 150 EUR were transferred to me too few. Gamblejoe could get out with much effort still 100 EUR, it is annoying denoch. Should Lapalingo still give me the 150 EUR, however, that's done for me and I can close the whole thing.

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Daniel
Elite

Lapalingo refuses to pay out with a lie. Proof is available!

5th Jul. 2017, at 04:54 pm CEST#9
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It's not about refusing to pay out, but about rules - as nonsensical as they may sometimes be. I also thought you were happy with the compromise and now you're not? You could have said right from the start that you didn't agree - that would have been a bit more honest.

According to Lapalingo you violated the bonus rules for the nodeposit bonus and I was able to negotiate a compromise for you. The Lapalingo manager asked me if I thought you would then agree if he accommodated you a bit. I then assured him that I would. For other players, I will have a harder time in the future to obtain goodwill. Not only at Lapalingo, but also at other casinos reading this forum.

I understand you of course. You feel you are in the right and want to get your full 350€ and that's why you agreed to the compromise. Whether you are now in the right I can not tell you - from my point of view you are, because you have converted the Bonus money into real money and it makes no logical sense that you have to withdraw the money first.

I don't think it's particularly fair of you but I think it's ok that you are now fighting for your remaining 150€ as well. Maybe this will teach (all casinos reading this) that they should either offer 100% transparent Bonuses or leave it alone. What I don't find ok is that you now also start shooting against GambleJoe in other threads - I don't think we deserve that ...

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Anonym

Lapalingo refuses to pay out with a lie. Proof is available!

5th Jul. 2017, at 06:10 pm CEST#10
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Why do you feel addressed? I have in no way shot at you. I just listed a few facts and you should be aware of that. You know that I am in the right. I want justice in the oc and my money that is due to me. I have posted the evidence.

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