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Public complaints: Lapalingo refuses to pay out €22000

Topic created on 17th Jan. 2018 | Page: 1 of 2 | Answers: 16 | Views: 19,196
insaneee

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 11:37 am CET#1
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Hello together,

i strongly advise against playing at Lapalingo.com.
We won 22.000€ yesterday. Without any bonus or anything else.
Now the support says that at 4 o'clock in the night 16000€ of the said 22000€ was gambled away. So the casino pays out only 6000€.
Support does not give out an IP from where the money should have been gambled and also no game history.
Furthermore, our account was also blocked.
Has anyone had similar experiences?

Lg

Edit by Admin: This accusation is a fictional story from a frustrated player. The topic has been closed. More info about this can be found at the end of the topic: https://www.gamblejoe.com/forum/online-casinos/beschwerden/lapalingo-verweigert-auszahlung-von-22000eur-9180/2/#p9281

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Anonym

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 11:53 am CET#2
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Hey,

so hmmm we had such a case here already times but with Onlinecasino.de (https://www.gamblejoe.com/forum/online-casinos/beschwerden/auszahlungsprobleme-7861/) however, you two are the complete exception... therefore I always do not know if one should believe there. there is actually no online casino which makes such a thing, for me it sounds as if you have not only played alone... has perhaps one of your partners just continued to gamble?Sounds to me just so ... I'm crazy now ... he just wanted to bissel gamble and then just had already gambled 2000 and thought there must be something now ... and then pulls the ripcord only at 6000 ... this is unfortunately a very very typical behavior for gamblers... if you can exclude that 100% you have to complain to the MGA ... but rather ask your friends beforehand...
Because the casinos have nothing of such a thing... so they would lose so many customers ... and we're talking about only 16000 euros and not 1.6mio or so ... where you might understand it..but at 16000 the loss of new customers would be much worse ...

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insaneee

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 12:02 pm CET#3
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No, I played with my girlfriend and no one else has access to the account.
In the said time we have slept.
And why should they then block our account?
Furthermore, the place where we played is an office that can only be entered with a password.

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Daniel
Elite

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 01:57 pm CET#4
1 Like

Liked this post: Avatar von Matthias Matthias
So if this were true, it would be such a tough act to follow that Lapalingo would lose its gambling license for sure - no ifs, ands or buts. Lapalingo is a financially successful online casino and not a small business with a license in Taka-Tuka-Land. To Risk your license in this position because of 16.000€ would be really stupid.

I think one of the following scenarios have occurred with you:

1. You played there and lost badly and now you want to "take revenge" by spreading such rumors.
2. Either you or your friend continued to play there secretly and lost. Now it is difficult to admit in front of your boyfriend/girlfriend that you have secretly gambled away the money, because you have been gripped by greed or gambling addiction. So you tell your partner that you don't know anything and blame the casino. PS: The location does not matter, because you can access Lapalingo not only from the "password-protected high security location", but also from any X-any smartphone.
3. Some hacker, who probably knows you personally and doesn't like you, has logged into the account and downplayed your win. It won't help the hacker if he hacks your account and continues playing.
4. With a probability of 0.01% Lapalingo has indeed hacked the account and gambled away your money. Lapalingo does not even know your password, because it is encrypted in the database. So Lapalingo must have spent a lot of criminal energy.

So if you are really sure that your post is true, then you should file a complaint with the MGA: http://www.mga.org.mt/support/online-gaming-support/

If there is any truth to it, Lapalingo and their owners will not be getting a Maltese gambling license anytime soon. As I said, I don't think there is anything to it. I had such cases twice before this forum existed and each time it turned out to be bullshit. Once the gambler even admitted it.

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insaneee

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 02:09 pm CET#5
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Daniel wrote on 17.01.2018 at 13:57: So if this were true, it would be such a tough act to follow that Lapalingo would lose its gambling license for sure - no ifs, ands or buts. Lapalingo is a financially successful online casino and not a clitty with a license in Taka-Tuka land. To Risk your license in this position because of 16.000€ would be really stupid.

I think one of the following scenarios have occurred with you:

1. You played there and lost badly and now you want to "take revenge" by spreading such rumors.
2. Either you or your friend continued to play there secretly and lost. Now it is difficult to admit in front of your boyfriend/girlfriend that you have secretly gambled away the money because you have been bitten by greed or gambling addiction. So you tell your partner that you don't know anything and blame the casino. PS: The location does not matter, because you can access Lapalingo not only from the "password-protected high security location", but also from any X-any smartphone.
3. Some hacker, who probably knows you personally and doesn't like you, has logged into the account and downplayed your win. It won't help the hacker if he hacks your account and continues playing.
4. With a probability of 0.01% Lapalingo has indeed hacked the account and gambled away your money. Lapalingo does not even know your password, because it is encrypted in the database. So Lapalingo must have spent a lot of criminal energy.

So if you are really sure that your post is true, then you should file a complaint with the MGA: http://www.mga.org.mt/support/online-gaming-support/

If there is any truth to it, then Lapalingo and their owners will not be getting a Maltese gambling license anytime soon. As I said, I don't think there is anything to it. I had such cases twice before this forum existed and each time it turned out to be bullshit. Once the gambler even admitted it.

1. Didn't we lose big because Lapalingo as mentioned only wants to pay out the 6000€ instead of the 22000€.
2. we were both asleep at the time. And you certainly need a few hours to gamble away 16000€, which does not even begin to fit into the time frame.
3. I would also be very surprised.
4. Hope really that this clarifies and that have made some mistake.

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Begbie
Elite

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 02:21 pm CET#6
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16k can be spent in half an hour, depending on the game and the effort. or even faster......
it's funny that the history is not comprehensible.
it is actually legally required and should be visible at any time for the player...

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sippi
Expert

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 02:29 pm CET#7
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And the account was closed without a reason? That's what even every backyard clique does, even if it's only flimsy. A double account would also be possible here, that one has got back the deposited money.

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L****o

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 03:39 pm CET#8
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Hello All.
I would like to put the case under the microscope and then post an answer and not speculation, if of course "insaneee" agrees in the end.
Lapalingo is very transparent, so I would ask "insaneee" to contact me directly at sara@lapalingo.com and share your player details so that all questions are cleared up!?
To everyone else, thank you for participating in this thread.
Best regards,
Sara

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Tropper
Top Member

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 03:51 pm CET#9
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Lapalingo wrote on 17/01/2018 at 15:39: Good day everyone.
I would like to put the case under the microscope and then post an answer and not speculation, if of course "insaneee" agrees with it in the end.
Lapalingo is very transparent, so I would ask "insaneee" to contact me directly at sara@lapalingo.com and share your player details so that all questions are cleared up!?
To everyone else, thank you for participating in this thread.
Best regards,
Sara

I think it's great that lapalingo gets in touch and wants to clarify the matter. In addition, I wish "insanee" much success that he gets the money, what he is entitled too.

many greetings
Tropper

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Daniel
Elite

Lapalingo refuses to pay out €22000

17th Jan. 2018, at 05:05 pm CET#10
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@insaneee the management of Lapalingo has just written to us. They have searched their system for a player with the word "insaneee" somewhere in the username or email address. And they found only one account. According to Lapalingo the account is not verified, the highest balance was 250€ and the highest bet was 3€ per spin on the game "Blue Dolphin".

Is this true what Lapalingo writes? I ask you to answer this post honestly. If you think that Lapalingo is not telling the truth, please send the chat history or email communication between you and Lapalingo to info@gamblejoe.com.

If you have lied, then we also ask you to urgently reply and explain why you have lied. Such a thing could also have legal consequences ...

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