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Public complaints: Lapalingo refuses payout (Page 2)

Topic created on 20th Jan. 2018 | Page: 2 of 3 | Answers: 22 | Views: 10,267
KetaFee

Lapalingo refuses payout

22nd Jan. 2018, at 07:26 pm CET#11
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Daniel wrote on 21.01.2018 at 09:55
SuitedTrips wrote on 20.01.2018 at 18:43: Even if it's funny, but the best option here is I think: withdraw 100€ and then Deposit again (without bonus even), then you can also play as you like.

Thanks for the post. That is exactly the point. You can win or withdraw up to 100€ with the no deposit bonuses. You have to cash out the 100€ for it to be yours though. Wagering alone is not enough (for whatever reason). I will forward this thread to Lapalingo. I have some questions

1. Am I allowed to give your email address to Lapalingo?
2. Is the email address you registered with GambleJoe the same as the registration email you used at Lapalingo?

If the email addresses are different, then I would ask you to send an email to info[at]gamblejoe[dot]com and tell us your Lapalingo registration email.

1. Yes
2. Yes

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KetaFee

Lapalingo refuses payout

28th Jan. 2018, at 09:38 pm CET#12
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To date Lapalingo has not responded to my email.

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L****o

Lapalingo refuses payout

29th Jan. 2018, at 12:22 pm CET#13
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Hello KetaFee,
i'm sorry for the delayed answer, because unfortunately we are not automatically informed about the updates about the open posts in this forum.
We have looked closely at the case and the answers to your questions is already answered in our T&C 's.

Online Casino Bonus: Bonus Terms
When you play with Bonus money, all wins are credited to your bonus account. Bonus funds can be converted to real money after meeting the bonus requirements. Bonus funds are bonus until they are actively converted in the user's account and thus can be withdrawn only after converting and fulfilling the bonus rules. For this purpose, the entire bonus amount must be played or wagered a certain number of times. The bonus amount is the amount of the Deposit plus the bonus amount granted. Example: You make a deposit of € 50.00 and receive an additional € 50.00 bonus credit - therefore the entire bonus amount of € 100.00 must be wagered a corresponding number of times.

  • The maximum stake for the conversion of bonus funds is € 5.00 per game round/spin or € 0.50 per bet/win line.

  • Switching between game types with low conversion factors in games such as Blackjack, to high conversion factors in games such as Slots, after a big win, for the sole purpose of fulfilling the bonus conditions will invalidate the win

  • All withdrawals are reviewed internally before processing. Lapalingo reserves the right to declare Bonuses or any wins void in case of discrepancies.

  • If the bonus balance is used to gain advantage in games with bonus stages, the wins earned from them will be declared void. These games include but are not limited to Scrooge, Devil's Delight, Aliens, Wish Master, Champion of the Track, Tower Quest, Pearls of India, Tomb Raider 2, Lucky Angler, Big Bang, Robin Hood or similar.

  • Progressive Jackpot games as well as sports betting are playable with real money only.



Bonus turnover in our online casino
What is the maximum payout amount of wins when it comes to No Deposit Bonus Casino at Lapalingo? In case of players from: Germany, Austria, Switzerland, Sweden, Norway and Finland it is 100 euros. In the case of players from other countries, the maximum withdrawal amount is 50 euros. Within the framework of various bonus promotions that are regularly organized in our casino, the maximum withdrawal amount can be higher. You can always check the current maximum withdrawal amount in the active online casino bonus in your account.

Casino bonus example: you get a free bonus of 10 euros. After fulfilling the bonus conditions, you manage to achieve 140 euros from this gaming balance. If your maximum withdrawal amount is 100 euros, you can withdraw a maximum of 100 euros as real money. The remaining balance will be cancelled in your account.

Exclusive Bonus terms and conditions at our casino:
We are aware that our customers are interested in the special and bonus offers. No wonder! With bonus money you can significantly increase your chance of winning if you play carefully. Whether it's blackjack at the Live Casino or popular slots, you can increase your chances of winning by playing with bonus funds. Under certain bonus conditions, any bonus can be converted into real money. After converting in your account and fulfilling our bonus rules, bonus funds can be withdrawn in our online casino. It is about the fact that the bonus amount in your bonus account must be wagered a certain number of times. The term bonus amount means the amount of the deposit together with your bonus balance.
At our online casino, all withdrawals are carefully reviewed before being processed. If our team finds any discrepancies, bonuses or any wins may be declared void. The maximum monetary wager for conversion of casino bonuses is €5.00 per game spin or at €0.50 per wagering payline.
Various online games are offered in the Lapalingo online casino. There are game types with low and high conversion factors. However, switching from games with low conversion factors to high conversion factors can cause your win to become ineffective.

Read more at the link: https://www.lapalingo.com/de/casino-bonus

As it is already stated on our site, our Lapalingo team is at your disposal for any questions and you can contact us directly so that the request is processed faster.

With best regards,
Sara

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Anonym

Lapalingo refuses payout

29th Jan. 2018, at 12:33 pm CET#14
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And why does the TE not even get the 100€, which would have been payable?

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Tropper
Top Member

Lapalingo refuses payout

29th Jan. 2018, at 12:41 pm CET#15
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So, just copy and paste text I find pretty weak from support. I think the TE has studied the terms and conditions substantially and as the previous speaker said, why he does not get at least his invested capital back or the 100 €?

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Anonym

Lapalingo refuses payout

29th Jan. 2018, at 01:35 pm CET#16
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I find very weak from Lapalingo. Copy+Paste....the TE is certainly powerful of reading.

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Anonym

Lapalingo refuses payout

29th Jan. 2018, at 01:41 pm CET#17
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So slowly I'm starting to develop a dislike for this casino......

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Anonym

Lapalingo refuses payout

29th Jan. 2018, at 01:55 pm CET#18
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I also find it very weak.


The usual standard answers.

It is not addressed at all to the problem, the answer comes at some point and also makes no sense, because the problem obviously lies with Lapalingo and does not clarify why the Te does not get his money.

Typical reaction of a bad online casino, which we all know enough.

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L****o

Lapalingo refuses payout

29th Jan. 2018, at 02:58 pm CET#19
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Another brief summary:

KetaFee played exclusively with the no Deposit bonus of 10.00 EUR. The bonus rules state that the maximum bet is 5.00 EUR. KetaFee exceeded this amount while the bonus was active at Live Casino. This will invalidate the entire bonus and KetaFee will not be entitled to any payout.

This was also communicated to KetaFee by the support and should therefore be the reason clear.

We as the Lapalingo team find it sad that we are portrayed as a "bad online casino" here with insufficient facts.

In the future we ask the community to inform Daniel about their registered email address at Lapalingo. This way we can also react faster and be helpful to you.

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Tropper
Top Member

Lapalingo refuses payout

29th Jan. 2018, at 03:11 pm CET#20
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According to the TE, he has fulfilled the bonus and then he could play with the money up to 389 eur?
As I understood it, moreover, there is no reason to attack the community because we are potential customers. Unfortunately, this reflects badly on the OC. No reason to react like this, in the previous thread you only posted copied passages and it was unfortunately still not addressed to the problem After the bonus, the TE played on dreamcatcher with 1 eur stake (as far as I remember) we just ask to discuss the problem with the TE and find a reasonable solution for both sides. No reason to be snotty (made me the impression)

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