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Public complaints: Lapalingo refuses payout

Topic created on 20th Jan. 2018 | Page: 1 of 3 | Answers: 22 | Views: 10,221
KetaFee

Lapalingo refuses payout

20th Jan. 2018, at 01:48 pm CET#1
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Good day,

I got the bonus of 10€ without Deposit from Lapalingo, so with a little luck I won/played so much that I could convert it. Had then 176,30€ by the bonus conditions the 76,30€ were deducted so that I had at the end the 100€. So I have fulfilled the conditions for the bonus. which I understood until then. These became then to my real money credit thus for me freely available ? with the money I played myself up then on 389€ [1€ employment with Dreamcatcher] and wanted to bring these to the Auszahlung what also so worked out [confirmation they requested a Auszahlung. It takes about 3-5 business days until the money is on your account]. Now the complete money was cancelled and my account is now at zero. The reason from Lapalingo I have violated the bonus conditions but even the 100€ which could have been paid out are no longer on my account. Please help

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Anonym

Lapalingo refuses payout

20th Jan. 2018, at 02:38 pm CET#2
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What does the Live Chat say?were you not allowed to play with the hundred anymore?

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KetaFee

Lapalingo refuses payout

20th Jan. 2018, at 04:24 pm CET#3
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exactly right. i was not allowed to continue playing. Is that now so right that I should not have continued to play?

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Dokado1212
Experienced

Lapalingo refuses payout

20th Jan. 2018, at 05:07 pm CET#4
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As far as I know, you can withdraw exactly 100 euros with the bonus (max. 100 euros). If the bonus is played through and converted into real money, it still remains at 100 euros, even if it has already been converted into real money. Why you then continue to play even though you have already reached the maximum, I do not understand.

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Anonym

Lapalingo refuses payout

20th Jan. 2018, at 06:43 pm CET#5
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Even if it is strange, but the best variant here is I think: withdraw 100€ and then Deposit again (without bonus), then you can also play as you like.

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sonne10
Top Member

Lapalingo refuses payout

21st Jan. 2018, at 09:22 am CET#6
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My suggestion never again play at Lapalino are rip-off ...no euro I will still Deposit with them

At Videoslots got two days ago a bonus for 24 hours "Battle of Slots "..:-)
Won 25 free spins in the Slots Battle on the slots "The Legend of Shangr. " Win 9.10 Euro ..:-)from the amount I made 249 Euro 200 Euro
of which I let me pay out today..I find that as a fair casino ^^

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Daniel
Elite

Lapalingo refuses payout

21st Jan. 2018, at 09:55 am CET#7
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SuitedTrips wrote on 20.01.2018 at 18:43: Even if it's funny, but the best option here I think: withdraw 100€ and then Deposit again (without bonus even), then you can also play as you like.

Thanks for the post. That is exactly the point. You can win or withdraw up to 100€ with the no deposit bonuses. You have to cash out the 100€ for it to be yours though. Wagering alone is not enough (for whatever reason). I will forward this thread to Lapalingo. I have some questions

1. Am I allowed to give your email address to Lapalingo?
2. Is the email address you registered with GambleJoe the same as the registration email you used at Lapalingo?

If the email addresses are different, then I would ask you to send an email to info[at]gamblejoe[dot]com and tell us your Lapalingo registration email.

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Anonym

Lapalingo refuses payout

21st Jan. 2018, at 01:58 pm CET#8
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Daniel wrote on 21.01.2018 at 09:55
SuitedTrips wrote on 20.01.2018 at 18:43: Even if it's funny, but the best option here is I think: withdraw 100€ and then Deposit again (without bonus even), then you can also play as you like.

Thanks for the post. That is exactly the point. You can win or withdraw up to 100€ with the no deposit bonuses. You have to cash out the 100€ for it to be yours though. Wagering alone is not enough (for whatever reason). I will forward this thread to Lapalingo. I have some questions

1. Am I allowed to give your email address to Lapalingo?
2. Is the email address you registered with GambleJoe the same as the registration email you used at Lapalingo?

If the email addresses are different, then I would ask you to send an email to info[at]gamblejoe[dot]com and tell us your Lapalingo registration email.

By the questions, do you really mean me because you quoted me or the TE? ^^

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Anonym

Lapalingo refuses payout

21st Jan. 2018, at 01:59 pm CET#9
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Sorry, of course you mean the TE and only the first paragraph has referred to me. Am today somehow not quite at the height, sorry

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L****o

Lapalingo refuses payout

22nd Jan. 2018, at 10:36 am CET#10
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Hello all,
KetaFee I would like you to communicate me your player data so that I can look in with my team and explain to you and the involved parties the complete case and thus resolve any issues.
Please email me your details at sara@lapalingo.de
Thank you very much,
Sara
Head of Affiliation

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